We had a reservation for 2 double beds with confirmed late check in. We arrived at 11pm out to find out that our room had been given away. Our only option was 1 king bed for 4 people. So, at 11pm I'm scrambling to find another hotel for our family. It was the last weekend of spring training and also spring break, everything was booked solid. Finally at 1:00am we checked in to a different hotel.
Terrible service, unacceptable.More