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“Pleased customer” 4 of 5 bubbles
Review of SpringHill Suites Phoenix Glendale/Peoria

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SpringHill Suites Phoenix Glendale/Peoria
Ranked #5 of 15 Hotels in Glendale
Certificate of Excellence
Prescott Valley, Arizona
1 review
“Pleased customer”
4 of 5 bubbles Reviewed 10 August 2014

My sister had to be at Thunderbird Hospital in Glendale for a 7:30 AM appt. Coming from Prescott we needed to come the day before and be close to the hospital. SpringHill Suites fit our needs. It was less then five miles away, it was clean with a very comfortable room. My sister is handicapped and the room met all her needs. The people at the desk were very nice and helpful. It was a very pleasant stay and we wouldn't hesitate to stay there again.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Wendy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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203 reviews from our community

Traveller rating
    87
    75
    28
    10
    3
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Phoenix, Arizona
Level Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

I like Springhill Suites because their motto is something like "not too serious." Their properties aren't anything over the top, but they're pleasant and nice for extended stays...but without the full kitchen of a Residence Inn. The staff at this location are very, very nice and welcoming. My room was spotless, and everything worked great.

Nice touch for Phoenix - ceiling fan in the room - VERY helpful in the summer. I just wish it was over the bed instead of in the living room area.

This hotel is next to the Arrowhead Mall in a very, very busy commercial section of the city. If you like to shop, dine out, and/or go to spring training baseball games, this is a great location to choose.

Room Tip: Try to get an east-facing room...especially in the summer (west-facing rooms will bake in the aftern...
See more room tips
  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Josh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 28 July 2014 via mobile

Easy to get to. Excellent breakfast. Room size is okay. Had to use the pull out couch for the kids and it takes up the whole room. Had trouble walking around it without hitting the television hanging on the wall and had to make it ourselves. Jimmy Johns delivered to the room. Mattress sides were not firm so sleeping well was difficult with two of us in the bed. Would give this place another chance if in this part of town again.

Stayed July 2014, travelled with family
Helpful?
Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, Kentucky
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

The staff was very friendly. Great continental breakfast. Rooms very comfy and large. Very clean bathrooms and room kept in great shape. Front desk clerk moved us to first floor since we were smokers and would be wanting to go out. Spent 6 nights here. Mall was right behind the motel. Country Buffet was also close.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank johnnygrooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
87 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

We arrived here after a 12 hour car ride from Colorado at 10 pm. The guy who checked us in was nice and got us checked in very quickly. We were able to go to our room and get ready for bed since we were all tired. It had a fridge and microwave. The wifi was great and rooms were clean. They had the complimentary lollipops like all Springhill Suites. There were computers in the lobby in case you need to look up flight information, email, etc. The breakfast was the usual Springhill breakfast which was great to have a nice breakfast after having motel breakfasts for most of our trip. Its not in downtown but in the outskirts, but is right next to a shopping mall.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Don S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 5 June 2014 via mobile

We only stayed one night but awesome place for a great price. $102 for two queen suite. Great beds. Large room on top floor right by the elevator. No noise. Friendly staff. Near a Cheesecake Factory. Chicken Madeira-need I say more. Loved it all. Will stay here again in a heartbeat.

Stayed June 2014, travelled as a couple
Helpful?
Thank Dennis U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vail, Arizona
2 reviews
5 of 5 bubbles Reviewed 2 June 2014

We initially made a reservation through Priceline.com (not knowing at the time it had automatically booked a King suite.. it was my husband and 3 daughters and I..eek).. I called and spoke with the front desk manager and she told me because we went through Priceline we could not have a 2 queen suite.. she was very rude and didn't seem like she was interested in helping... at all. I called back the next night to see if there was anything we could do and spoke with a different lady who advised me to speak with the GM. I decided to let it go and not worry about it...

When we checked in the Assistant GM along with an employee he was training checked us in.. They were awesome! Great attitudes and very friendly! They upgraded us.. no problem!

once we checked into our room it felt really warm.. we left for dinner - came back and our room still felt room. I mentioned it to the Assistant GM at the front desk and he immediately sent over a maintenance guy to look at it. Within 20 minutes they had installed a new A/C unit and our room quickly cooled down.

The customer service (aside from the front desk lady) was awesome! We enjoyed our stay and everyone was so friendly (even printing us directions to places we needed to go). I would DEFINITELY stayed here and I am so happy we kept our reservation. Customer service is superior and the breakfast was above and beyond.

We travel frequently and tend to stay at hotels (mainly in the PHX area) at least once a month if not more... we will definitely stay here again (we will skip the priceline part). The location of the hotel is close to some awesome restaurants and is within walking distance to the mall!

Thank you for the enjoyable stay.. I hope your front desk manager realizes that sometimes its more about customer service and not about policy.. in fact she should probably read the book "Amaze Every Customer, Every Time" - I think she would benefit!

Room Tip: We ended up in a handicapped accessible room only because it had 2 queens.. unfortunately I feel lik...
See more room tips
Green Features: Everyone we saw on site was soooooo friendly! Staff was incredible, welcoming and even if they saw us before, they welcomed us back!
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank brianag221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Phoenix Glendale/Peoria

Property: SpringHill Suites Phoenix Glendale/Peoria
Address: 7810 W Bell Rd, Glendale, AZ 85308-8621
Region: United States > Arizona > Central Arizona > Glendale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Glendale
#8 Business Hotel in Glendale
Price Range (Based on Average Rates): £
Hotel Class:3 star — SpringHill Suites Phoenix Glendale/Peoria 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Springhill Suites Phoenix Glendale/Peoria Hotel Glendale
Springhill Suites Glendale

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