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“Very clean and organized”

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Hampton Inn & Suites Phoenix Glendale - Westgate
Ranked #1 of 15 Hotels in Glendale
Certificate of Excellence
Washington DC, District of Columbia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very clean and organized”
Reviewed 11 May 2014

We stayed there for five days. It was very clean and organized. We didn't have any problems,and the stuff was very nice and helpful. The pool was really nice and relaxing!
The location is perfect.There are many options for food and shopping around the hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Farah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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664 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Albuquerque, United States
1 review
Reviewed 5 May 2014

Great location with a great value. Extremely satisfied and will stay here on a monthly basis. Walking distance to various eating establishments. Great access from multiple freeways. The only fault is the pool is located on the east side and hides the sun in the afternoon. But probably great for in the summer months.

  • Stayed May 2014, travelled on business
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    • Location
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Review collected in partnership with Hampton

Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, United States
1 review
Reviewed 21 April 2014

We would never stay anywhere else if a Hampton Inn is available. From prices to food and everything in between there are no better places to stay. The staff are gracious and offer any assistance we needed. It feels like we are staying at a resort.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Margaret K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EVERETT
Level 5 Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 April 2014

I spent two nights here for a business trip. The hotel staff and property was very nice with comfortable rooms. While I did not try it out, the pool looked very nice.

Pros: Walking distance to the Westgate mall that has more eating establishments than a person can try. I ate at Chipotle, Buffalo Wild Wings and the Yard House, all of which were great. The hotel is also walking distance from an outlet mall with plenty of shopping.

Cons: The shuttle will only run to the two malls so if you need any supplies or groceries and are without transportation, it is going to cost you at least $20 for a cab. I think it would be a great service to offer the shuttle to run within a 5 mile radius as most other hotels that I have stayed at do.

Neutral: The breakfast options are pretty standard, nothing special.

Room Tip: Request a room that does NOT overlook the pool if you need to get to sleep before the pool closes.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ConcreteEric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, United States
1 review
Reviewed 13 April 2014

We enjoyed our stay near the University Stadium. The rooms were very large and accommodated a family of 4 perfectly. Complimentary hot breakfast was a hit. Wonderful restaurants within walking distance. Hotel staff was very professional and kind. Kids loved the pool and hot tub. Great value for the money!! We will come back!!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Shannon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy D, General Manager at Hampton Inn & Suites Phoenix Glendale - Westgate, responded to this review, 15 April 2014
Shannon,

Thank you so much for taking the time to write such a great review! I am glad to hear that you really enjoyed your stay and also had the opportunity to try our refreshed Hampton breakfast. I have also shared your wonderful comments with the team and they were quite excited.

We hope to see you and your family back here again real soon!

Jeremy Dunkin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
maricopa, United States
1 review
Reviewed 2 April 2014

the room we reserved was very nice but if your going for some relaxation the room the we had 2nd floor we were able to hear the upstair people's footsteps almost as they division between the 2 floors need insulation to keep the noise level down, they also had a baby we heard crying very clear. Too noisey for us. although we did find out the baseball team stayed there and the hallway smell of B.O it was horrible, we did complain but it stilled smell the same the next day, but staff was aware of the smell others had complained too.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Jessie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy D, General Manager at Hampton Inn & Suites Phoenix Glendale - Westgate, responded to this review, 15 April 2014
Jessie,

Please allow me to apologize for the disappointment you had in your most recent stay with us; I can assure you that experiences like this are very atypical for our hotel and we take them quite seriously. We have reviewed these comments with our team and have already put plans in place to ensure that this does not happen again. I would love the chance to discuss your stay with you to ensure that we take care of these issues so future guests don’t have the same experience.

Thank you again for your time and I look forward to hearing from you soon.

Jeremy Dunkin | General Manager
Hampton Inn & Suites Phoenix Glendale/Westgate
P: 623.271.7771 | E: jdunkin@ncghotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Centennial, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 March 2014

Very disappointed in this Hampton Inn. Very expensive $254.00 a night for a spring training trip. Have been coming down to Phoenix for Spring Training and thought we would try the Glendale area. Never paid this much before. Thought we would enjoy the pool after the game on the 19th and there was dirt on the bottom of the pool and felt like an oil substance in the pool. Could not be used. Furniture was dirty and needs to be replaced. Housekeeping did not clean our room one morning and was told it was because we had a "do not disturb" sign on our door. We were out of the room by 11:00. Also felt that the hospitality room was not clean but could have been because of the minor league baseball players staying here. One night asked the front desk if they might suggest a local (not chain restaurant), not a Westgate as the Coyotes were playing that night and not helpful at all. Needless to say, we will not return and will not recommend this hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy D, General Manager at Hampton Inn & Suites Phoenix Glendale - Westgate, responded to this review, 15 April 2014
Jean,

Thank you so much for taking the time to write a review and for your valuable feedback. I would like to apologize for your recent experience at our hotel. It is the goal of our hotel to ensure that each guest has the best stay possible while with us; clearly we failed to reach those expectations. I can assure you that we are using this review as a training tool with our team members and I invite you to please reach out to me so we can further discuss your stay.

Thank you again for your review and I look forward to hearing from you soon.

Jeremy Dunkin | General Manager
Hampton Inn & Suites Phoenix Glendale/Westgate
P: 623.271.7771 | E: jdunkin@ncghotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Phoenix Glendale - Westgate

Property: Hampton Inn & Suites Phoenix Glendale - Westgate
Address: 6630 N 95th Ave, Glendale, AZ 85305-3126
Phone Number:
Region: United States > Arizona > Central Arizona > Glendale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Glendale
#2 Romantic Hotel in Glendale
#2 Business Hotel in Glendale
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn & Suites Phoenix Glendale - Westgate 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hampton Inn & Suites Phoenix Glendale/Westgate is located right next to the University of Phoenix Stadium (home of the Arizona Cardinals) and Gila River Arena (home of the Phoenix Coyotes and Arizona Sting) as its backdrop, Westgate features trendy restaurants and lounges as well as unique shops, concerts and sporting events. Our hotel in Glendale, AZ also puts you in reach of the Major League Baseball Spring Training grounds, Phoenix International Raceway, Luke Air Force Base and much more! ... more   less 
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Also Known As:
Hampton Inn And Suites Phoenix Glendale - Westgate
Hampton Inn & Suites Phoenix Glendale - Westgate Hotel Glendale
Hampton Inn Glendale
Glendale Hampton Inn

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