As an employee of IHG I was entitled to receive a discounted rate at this hotel. I went to visit some friends in the area and my trip was ruined by the rude staff and poor room that I was given. On arrival I called the front desk straight away to express my disappointment that there was no bath in the room (I had been given a handicapped room). I also expressed my disgust at the state of the decor and mentioned the stains on the wall and wallpaper falling off. They said they would try to find another room to move me to the next day. I never heard from them on that matter.
I decided to extend my stay based on the fact that I had a very cheap rate and wanted to spend an extra day with my friends. I'm sure you can imagine my shock when I opened my invoice and saw they had charged me three times the price I was supposed to pay! I feel totally cheated and appalled by the behaviour of the staff at this hotel. Especially as an employee of IHG I have stayed at many Holiday Inns and this behaviour is something I have never seen before. They even accused me of lying about being an IHG employee!
I was later informed that there is a much better Holiday Inn Express in Phoenix very close to this Holiday Inn. I strongly advise that you stay at the Express and don't make the same mistake I did!
- Official Description (provided by the hotel):
- Goodyear, on the western edge of Phoenix, boasts all the allure of the state capital—320 days of annual sunshine, rugged mountain views, some of the country's top golf courses, excellent shopping—without the harried pace of big-city living. On these palm-lined streets in the shadow of the Estrella Mountains, Goodyear's 66,000 residents luxuriate in a small-town vibe that draws families young and old as well as retirees to this oasis in the desert. And with two major accolades under its belt—the All-America City and City Livability awards—it's no wonderGoodyear is one of the country's fastest-growing cities.Just 16 miles directly west of Downtown Phoenix, the new Holiday Inn & Suites Goodyear - West Phoenix Area hotel puts guests within striking distance of a number of Arizona attractions. Near the Luke Air Force Base and the Goodyear Ballpark—not to mention 12 golf courses within 8 miles— the hotel boasts a heated outdoor pool and hot tub, a spacious 24-hour fitness center, and The Cutting Edge Bar & Grill, serving breakfast and dinner and providing room service (be sure to try the slow-roasted barbecue ribs).Rooms are modern, clean, and done up in a color palette of earthy desert tones. They'reequipped with complimentary high-speed Internet and a satellite TV with in-room movies, andappointed with a work desk, a private bathroom, and a microwave and mini fridge. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Hotel And Suites Goodyear-West Phoenix Area
- Holiday Inn Goodyear
- Goodyear Holiday Inn
- Wingate Inn And Suites