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“Cold "Hot tub" anyone?”

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Super 8 Goodyear/Phoenix Area
Ranked #9 of 9 Hotels in Goodyear
Goodyear
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Cold "Hot tub" anyone?”
Reviewed 5 May 2014

We always book our rooms in hotels with a hot tub because after long travel, it helps the achy body to get in a good soak. Not here, we booked this room for 2 days and backed out after one.
It is a noisy hotel with dogs everywhere. For the price you can find better but this one is not horrible either. Next time we are looking to try a different place in this area.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
1 Thank Cathie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsSuper8, Guest Relations Manager at Super 8 Goodyear/Phoenix Area, responded to this review, 14 May 2014
We do apologize for the hot tub issue and it was attended to by the maintenance personnel. We are a pet friendly hotel so sometimes we do get our furry friends staying with us and we are sorry that it caused an inconvenience. Thank you for bringing it to our attention.
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289 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
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English first
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 March 2014 via mobile

Booked two rooms for two nights through Agoda. When we arrived the clerk could not find our reservations. When I showed the confirmation e-mail she remained adamant that we had no reservations and the hotel was full. Guests were checked in after us over the next hour as we attempted to find alternate accommodations. Through this process there was no attempt by the hotel staff to assist us with internet access, telephone numbers of other Super 8 in Phoenix or an apology for the mistake. Not sure if this is an Agoda or Super 8 mix up and I am not sure either of them know at this point either, but we were very disappointed by the way we were dismissed by the clerk and subsequently ignored moments after our reservation was not found. The desk was not busy nor was the lobby, so we definitely realized this hotel was very unconcerned that perhaps they cause 4 people a great deal of time, energy and cost searching for another hotel during the busy Phoenix March time.

Stayed March 2014
Helpful?
1 Thank Bac19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsSuper8, Guest Relations Manager at Super 8 Goodyear/Phoenix Area, responded to this review, 29 March 2014
I do apologize on behalf of the hotel for the service you received. We recommend booking directly with the hotel website and not going though 3rd party websites. This will assure that the reservation is being made directly through the main hotel website and not through a 3rd party booking engine. Once again, we are sorry for the issues you experienced and will speak to the hotel staff regarding this incident. Thank you.
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Level Contributor
7 reviews
Reviewed 19 March 2014 via mobile

We stayed here for four nights while in town for spring training. The hotel is clean, the breakfast has a nice selection, and the staff is friendly. It's also a great location right off interstate 10. The only complaint is that the pool is very cold, but we didn't have much time to sit out by the pool. We definitely would stay here again.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MegScott19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsSuper8, Guest Relations Manager at Super 8 Goodyear/Phoenix Area, responded to this review, 26 March 2014
Thank you for the kind comments and for taking the time to post a review. We appreciate your patronage and look forward to having you return to the Super 8 Hotel in Goodyear.
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Additional Information about Super 8 Goodyear/Phoenix Area

Property: Super 8 Goodyear/Phoenix Area
Address: 840 N Dysart Rd, I-10 Exit 129, Goodyear, AZ 85338-1151
Phone Number:
Region: United States > Arizona > Goodyear
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 9 Hotels in Goodyear
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 Goodyear/Phoenix Area 2*
Number of rooms: 91
Official Description (provided by the hotel):
The Super 8 Goodyear/Phoenix is located near the Phoenix International Raceway, Goodyear Ballpark, University of Phoenix Stadium and many other local attractions. The hotel underwent a complete renovation and is under new management/ownership. ... more   less 
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Also Known As:
Super 8 Goodyear/Phoenix Hotel Goodyear
Goodyear Super 8
Goodyear Super Eight
Super Eight Goodyear

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