The hotel is average it is clean and pet friendly. The staff is just OK. They have a few issues at this property. They have broken pictures with large pieces of glass that can easily fall out and injury someone.The pictures are poorly taped up and posted on the wall. They need to also evaluate their dog policy before an child is injured or guest is seriously injured.
This was my first stay at a Residence Inn and while the accommodations were Ok the service was poor. There was an incident that occurred where my four year little cousin was charged by a dog. The Pet owners AKA the family of ankle bracelet bandits threatened us and an altercation ensued. We called the police and filed an official police report as dogs are required by law to be on leashes in this state however their is a grey area. People will be ignorant and we did what we had to within the restraints of the law. However the property did nothing to ensure the child safety or ours.
It's OK for people to be dog lovers but can we be respectful that small children will be afraid of a big dog running fast towards them and no matter how friendly you believe your dog is others can and will perceive it as a threat. Is it to much to control your pets?
We were very upset that the Manager did not call and even check on us upon hearing that a major incident occurred on his property. The hotel staff wrote up an incident report and admitted she heard the pet owners threaten us. I guess asking for customer service or human decency when a child is involved was to much for the manager and district manager as it took over 4 days for them to reach out.
Our stay at the Hampton Inn which is located right next door was much better after we relocated. They have policy and guidelines for their pet's owners and simply way better customer service. I feel it is irresponsible of the management staff not to be concerned when an Incident occurs on their property police are called and a child was involved.
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- Also Known As:
- Residence Inn Goodyear
- Goodyear Residence Inn