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“Worst Customer Service encountered thus far!”

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Best Western Phoenix Goodyear Inn
Ranked #7 of 9 Hotels in Goodyear
Bound Brook, New Jersey
Level 5 Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Worst Customer Service encountered thus far!”
Reviewed 31 December 2012

Checking-in felt as if it took an hour. And not because it was busy but because No One was there! No bell to notify anyone, Nothing! Then, when someone finally came, again it took about 10 minutes to let the gentleman before us where he could find a good pizza place. Really!? Then he was having trouble checking us in. And check-out wasn't any better. The rooms are clean and well kept. Breakfast was ok but not enough places to sit. Cleaning staff was very nice. It is located at a central location but...not worth what we paid. Do not pay more than $90, taxes included.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liliana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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401 reviews from our community

Traveller rating
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    26
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Lawrenceville, Georgia
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 December 2012

Stayed at this location for 5 days while on vacation for a family reunion. The price was a little expensive for an ok stay (around $100) a night. The rooms ( my room and other family members) were clean and a decent size. The staff was super friendly and even extended pool hours for us. Our room was located at the front of the hotel and it was pretty quiet. If you are located on the backside near the pool, noise may be a problem for you.
The breakfast was standard, nothing elaborate.. but it was decent ( cereal, bagels, muffins, waffles, fruit, juice, coffee, a breakfast meat item and scrambled eggs. No complaints from me.
No problems with vandalism.

Room Tip: avoid the backside of the hotel near the pool if you would like a quiet room.
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank NurseBSN2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 December 2012

It was an ordinary motel at a reasonable price ($95). The room needed better cleaning and the breakfast was disappointing.

The rating would have been slightly higher if our car hadn't been vandalized in their parking lot overnight.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 November 2012

When I pay $100 per night for a room I expect the tv to work, hot water and a quiet night! Not to mention some sort of slip proofing in the shower! Not a happy camper! And The bedspread had some sort of crusty gunk on it.........

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ziggyfro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 November 2012

I stayed here in early November for 2 nights and for the price was pleasantly surprised. The rooms are spacious but the best feature is the pool area, lovely landscaped gardens, it was clean, quiet, well maintained and the pool was a lovely temperature. I was gutted i couldn't get back in the hotel the following week due to the NASCAR being in town (ended up at the Holiday Inn Express which is nowhere near as nice as this place). Only negatives are the bar not being open for lunch and the breakfast being pretty poor.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathyluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campo, CA
Level 5 Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 20 November 2012

We stayed here twice and except for the maid service being a little slow (returned twice before the maid had cleaned our room) it was a fair value.

Beds are super comfy and I have a really bad back but woke up every morning without being in pain.

Front desk folks are nice and welcoming.

Now the con - the breakfast is awful. The "eggs" are obviously from a box and taste like chemicals. The bacon tastes like smoked balsa wood and I wasn't brave enough to try the sausage. I ended up sticking with cereal.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank SnapDragonfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carpinteria, California
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 October 2012

On the way to the AZ Cardinals game, we decided to stay at this hotel. We are glad we did. The room comfortable and clean. They had a computer and printer area that was helpful. The staff were very friendly and helpful. The breakfast was adequate. The attached bar and restaurant were enjoyable. The buffalo wings and steak delicious.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndreaNRuben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Phoenix Goodyear Inn

Property: Best Western Phoenix Goodyear Inn
Address: 55 N Litchfield Rd, Goodyear, AZ 85338 (Formerly Best Western Plus Phoenix Goodyear Inn)
Phone Number:
Region: United States > Arizona > Goodyear
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Goodyear
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Phoenix Goodyear Inn 2.5*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), Expedia, TripOnline SA, 5viajes2012 S.L., getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Best Western Phoenix Goodyear Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Phoenix Goodyear Hotel Goodyear
Best Western Goodyear
Goodyear Best Western

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