We made a reservation at this facility 2 days prior to our arrival time, specifically requesting a ground floor room as we are both in our seventies. When we arrived we were told the only room available was on the second floor I said that was hard to believe as we had made our reservation 2 days prior, was told that they were sorry but a tour bus was coming and had requested all the ground floors. Having stayed at Best Western Motels for most of our 57+ years of marriage including 24 years of active Naval Service where we were transferred about every three years we felt a little put upon. Seems that to Best Western loyalty only runs one way, and that is up from the customer to the Corporation. On an upbeat note the facilities were nice and clean, the staff was helpful. When I had trouble getting on line an attendant came up and helped me.
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- Also Known As:
- Best Western Arizonian Hotel Holbrook
- Best Western Holbrook
- Holbrook Best Western
- Best Western Arizonian Inn Holbrook, Arizona