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“Value for money hotel with room for improvements”

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Premier Hotel EL ICC
Ranked #3 of 13 Hotels in East London
Certificate of Excellence
Papendrecht, The Netherlands
Level Contributor
122 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Value for money hotel with room for improvements”
Reviewed 17 August 2014

I stayed 4 nights in this hotel.

The bed was of good quality and the room was quiet.
The staff was very friendly and helpfull.
Breakfast was good.
The view, wow I was at the 10th floor and had an ocean view, WOW !!!!
The bathroom had a seperate shower and a seperate bath.
I love showers, but the door of the shower cabin was not at the most conveniant place.
The glass door when opened, hit the wooden bathroom door. Small design detail.
Further a very nice bathroom.
So it's not a perfect hotel, but I will book it again if I need to come back to East London.

However there are a few small items that needs to be improved;

When I arrived the water tap in the beautiful bathroom was lose.
I'm wondering why the cleaning staff did not report this.
I reported it myself the next morning and it was fixed when I came back in the evening.

The blue LED night light at the bed site is way to bright. At night the whole bedroom is in a blue floodlight. Normally I appreciate these blue led lights in a bathroom, but please not next to my bed.
Please consider to give guests the possibility to switch off that blue light.

Room Tip: Go for the rooms with the ocean view !
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank pa3ddg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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546 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Nata, Botswana
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 July 2014

wow, the rooms are very spacious and the bed so so comfortable. The suite is excellent home away from home.The hotel is located right in front of the sea, rooms have a balcony and its so amazing to stand there and watch the waves.

Room Tip: high floors in the center facing the sea have the greatest seaview
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  • Stayed May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Kebawetse M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 26 June 2014 via mobile

Good hotel situated on the beach front. Brilliant option for a visit to East London. Situated right next to the ICC. Great for walks on the beachfront. Situated about 10 minutes from the airport. Nice room most of which have a great view of the ocean.

Stayed June 2014, travelled on business
Helpful?
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
south africa
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 June 2014

the place was amazing! neat and clean, wonderful decor and had all needed amenities. the location was great and right on the beach. the bathroom was clean and gets the thumbs up from me! beds were super comfy, clean and had a wonderful nights rest. we only stayed for one night on our drive down to the Cape Province but think this is the only place we will ever stay at in East London. great location with a Wimpy close by to have breakfast and shops around for all other needs.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lokavia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 May 2014 via mobile

My experience in East London hotels have always been dismal but this hotel really proved that not all of them are the same.

It was really refreshing to stay in an EL hotel that had such modern finishes and a really clean feel about it.

I must say though that some "new school" telephones in the rooms are needed and the system of having to use two remote controls need a rethink. It is totally unlikely that one (with my normal IQ) can figure, immediately, how to use both remotes without being confused at first.

There is only one telephone in the suite and it is a bit of an irritation having to run to it from the bedroom (even for us fit people :)

All in all it is a very good hotel and definitely an option next time I come around to this part of the world.

Stayed May 2014, travelled on business
Helpful?
1 Thank Loyiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 May 2014

The room was nice, big, clean and modern with great views. It can be a bit of a maze finding your room as there are numerous lifts to take. The only real complaint is that we got a call on our cellphone at exactly 11am asking if we where checking out....yes we where at 11:05... Made us get the feeling of you you have paid till 11 am and now get out....

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Quentin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Strand
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 May 2014 via mobile

They don't cater for a family of five. In the big establishment there was not one extra mattress available for our 8 year old son and he had to sleep on the floor. Service was shockingly slow and I will most definitely not return to this place! Very overpriced for what you get!

Stayed May 2014, travelled with family
Helpful?
Thank Marianne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Hotel EL ICC

Property: Premier Hotel EL ICC
Address: 22 Esplande | Quigney, East London 5211, South Africa (Formerly Premier Hotel Cascades)
Region: South Africa > Eastern Cape > East London
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 13 Hotels in East London
Price Range (Based on Average Rates): £
Hotel Class:4 star — Premier Hotel EL ICC 4*
Number of rooms: 260
Official Description (provided by the hotel):
Situated on East London's Esplanade, Premier Hotel EL ICC commands spectacular views of the coastline, East London's port harbour and the Indian Ocean. This contemporary designed Hotel provides the ultimate in luxurious accommodation to the business executive. Located adjacent to the East London International Convention Centre, a mere 10 minutes to major shopping, entertainment and sporting facilities and only 15 minutes to the East London Airport, Premier Hotel EL ICC is bound to be the venue of choice for the discerning traveller. THE EMERALD SPA There is but one place in the Eastern Cape to truly rediscover the luxury of time and that is in the purity of the Emerald Spa... At the Premier Hotel EL ICC, East London's most desired beachfront hotel you'll find East London's most desirable escape, the Emerald Spa - here you will encounter a space in which to unwind and recharge along with a wealth of wellness and sheer tranquillity over-looking the ocean... prepare to be pampered and spoilt. ... more   less 
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