I was really disappointed in this establishment. It looked reasonable from the website and was located in the area I wanted to be in and had one previous rating on Tripadvisor that looked fine. However, I was left with the real impression that everything is done on the cheap.
It all started with a call from my travel agent at 5:35pm asking where I was as the guest house was asking. Luckily I was only 10 minutes away as, upon inquiry, I was informed by the lady running the place that they close at 6pm! What sort of accommodation establishment closes at 6? Especially one that caters to business people. Needless to say, she could not get me into my room fast enough and leave. It was then that I discovered that there was no soap in the bathroom (only a few tired looking sachets of bath foam which I am not sure why they were there as there was only a shower!). Also, while there was wifi (although the signal was very poor), I could not locate the password anywhere (and certainly not where they later told me it was recorded) and thus no internet. Also, there was a leak in the bathroom plumbing and it flooded the bathroom. They did fix this the next day.
The rooms also had a very musty smell. Clearly they are not aired regularly.
The room itself was clean but everything was rather threadbare. Only a single bath towel was given and it too was very thin. A small built in desk was cluttered with a microwave and a kettle. There was some sort of machine running loudly outside my room window for the two nights I stayed there.
I went out in the evening and on the first evening I was somewhat surprised to find the access through which I had entered upon arrival now locked so I had to find my own way round the side through the garden. It had been raining and there was no proper lighting especially down the steps which were dark, wet and slippery. Actually very dangerous.
The breakfast was fine and the fresh fruit was good. However, not once did the lady in charge actually move from her office and chat to the guests or check whether everything was in order. In fact, she had a decidedly disinterested demeanor and on the firm morning she sat in her office doing email in what is really the only busy time of the day one would suspect. On the next day she sat checking Facebook! While I must admit that the issues raised the first day were attended to, I would have expected that the person in charge would at least check up that everything was in order the next day.
To cap it all, on night two, now armed with the wifi password, I found that there was no signal in my room!
With an abundance of guest houses in East London, I definitely will not be returning to this one!
- Official Description (provided by the hotel):
- Chimney's offers guests a warm, friendly atmosphere in a safe environment with excellent service and high levels of hospitality. We offer a filling but different breakfast every morning . Dinner is available on request. Should you wish to peruse the local restaurants, Chimneys is within walking distance of many excellent eateries. The guest houses are secured with high walls and remote controlled gates and we provide secure off-street parking for guests. Separate entrances to the guest rooms allow guests to have unrestricted access as they require. All rooms are tastefully decorated and are en-suite with queen beds except Room 10 and 12 with twin beds, TV, a bouquet from DSTV and MNET. All rooms have mini fridges, microwaves and coffee making facilities. Our self catering flat is fully equipped with a full bathroom. Centrally situated Chimneys 1 is in Bonza Bay Rd and we are directly off the N2 and just 3 minutes away from local beaches and within walking distance to the local shopping malls and restaurants. Our second guest house is 2 minutes drive from the main guest house and is as comfortable as the main guest house. Guests are welcome to enjoy the sunshine at the outdoor pool at Chimneys 1 and the sun-deck or create a feast using our braai/barbecue facilities. Chimney's is situated 15 minutes from the airport and 10 minutes from the city centre allowing for easy access and travel. We are also close to the Quinera and Nahoon river mouths for outdoor enthusiasts. There are a number of game reserves and entertainment areas nearby and several excellent coastal resorts and restaurants. As we are here to provide the best hospitality service possible to our guests, we request that all of us including our other guests are treated with respect. When our guests enter our properties, they become normal humans like the rest of us and will all be treated in the same manner, no matter their degree, financial status, occupation, race or age! Check in times: STRICTLY BETWEEN 13h00 TO 18H00 week days and STRICTLY BETWEEN 16h00 to 18h00 weekend and public holidays Where flights are delayed, guests need to inform the guest house from departing airport. We do make provision for guests arriving very early, but this must be arranged with the guest house prior to arrival. Check out times: Before 09h00 daily FOR SECURITY REASONS WE DO NOT ALLOW ANY OTHER VISITORS AT OUR ESTABLISHMENTS OTHER THAN THE PAYING GUESTS!! Camping Cots are available should guests have babies. We also welcome school and sport groups. We reserve the right to place guest in comfortable rooms as we see fit. Whilst every reasonable precaution will be taken to ensure the safety of our guests and their possessions on these premises, the owners, management and staff of CHIMNEYS GUEST HOUSE will not be held responsible by any guest for damage to the guest's person, damage or loss to the guest's possessions which they may suffer from whatsoever cause. Right of admission reserved. ... more less