I am a frequent guest at the Road Lodge in East London and have always found their staff to be AMAZING! However, on the night of 16 December 2012 at 01h30 I was awoken by the opening of my double locked bedroom door and had three people (2 men and a woman) walk into my room! I went berserk and managed to get them out before they had time to do whatever it was they had intended to! 10 minutes later the phone in my room rang and a man said he was sorry it was a mistake.... Damn right it was!! Keeping in mind that I was in a room on the ground floor and about three doors down from the reception desk - one has to wonder at the lapse in security. The next morning I complained to the receptionist on duty... Eventually I spoke to a Duty Manager - his explanation was that the security guard had been given the master key and sent to get linen from the linen room, on his way back to reception 2 people stopped him and said that they had locked themselves out of their room and indicated to him that room 10 (my room) was in fact theirs. Without checking whether or not they were actually guests the security guard had used the master key (over riding the double lock) and let them into MY room. As a woman on her own (my husband was in hospital – the reason for my stay) I was horrified. A half-hearted apology was all that I received. I had no choice but to spend one more night at the Road Lodge - with the door barricaded with a chair :(. I then managed to get accommodation at the Blue Bend B&B in Beacon Bay where I stayed for a further 7 nights - while slightly more expensive it was worth every cent. Road Lodge (City Lodge, etc) will never again see me in ANY of their properties.
- Official Description (provided by the hotel):
- Conveniently located between Cheltenham Road and Union Avenue, Road Lodge East London offers business and leisure travellers 90 value for money rooms close to all of East London’s major facilities. It provides a variety of features synonymous with Road Lodges around the country and is an ideal accommodation option for visitors to the city and those venturing elsewhere into the Eastern Cape. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, HotelsClick, Hotels.com, Evoline ltd, 5viajes2012 S.L. and Ebookers so you can book your Road Lodge East London reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.