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“Not bad”

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Premier Hotel Regent
Ranked #6 of 14 Hotels in East London
Reviewed 10 November 2013

I stayed here during a conference and wasn't disappointed. The employees were hospitable upon check-out but check-in was a little different as I think they were a little overwhelmed with the masses of people standing in front of them - I don't blame them! The food was delicious and the restaurant staff friendly. I do feel the staff do need some hospitality training if the hotel wants to charge high prices - they're not bad but there is room for improvement and a better understanding of the systems. There's definitively something extra missing from this hotel and there's definite room for improvement for the price you pay.

Room Tip: Request a room with an ocean view
  • Stayed: January 2013, travelled on business
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1  Thank etto07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (194)
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161 - 167 of 194 reviews

Reviewed 6 October 2013

I stayed in this hotel in September, its a great hotel with some really great and willing staff.

Unfortunately, I think the management does not invest in people training as well as one would expect of a hotel charging top (international) Dollar for its rooms.

So as you are all clear, the staff are, willing, very friendly,very obliging, but it is eveident that they alck experienec and training.

This is the only downside to this hotel, it the very eveident lacking of detailed training and experience and this is reflected by the lack of attention to detail that would would expect from a hotel charging such high prices.

That said all the staff ALL including the management will bend over backwards to help you sort out these inconvenieces.

The problem is that these are small things but they are irritating and a little bit of training would make all the difference.

The hotel itself, is of a good standard,hich quality fitments, always very clean, (thats one thing they did get right), housekeeping was very good indeed.

The rooms, very good appointment but to be blunt over priced in comparison to what one would expect in a similar hotel in a similar location.

The majority of rooms have great seviews, and in the morning, the sunrises are spectacular.

Another downside,the hotel bar, without doubt the world's most expensive coke cola, unbelievebly priced!!! also they don't do snacks!!!!

So I went round the corner of the complex to the "Y" not bar, proper pub, nice people, good beer sensible prices and you can get snacks.

The only bar in the world where you can't get peanuts or chips!!! - Bad very BADThe bar man however, Diamond Geezer!!! Top Man - knows his drinks, great fellow, very attentive.

Antother dissappointment, Whisky selection, pretty poor,very small selection for a four/five star hotel -You Need to sort this out.

Food - very good, one hell of a breakfast selection, fantastic range of food, all freshly cooked, great views from the restaurant, great place for breakfast.

Evening meals, well when I was there they had a buffet service - one night we had roast lamb - it was super perfect, the best I had had in a long time, superb - well done.

Drinks, well one of the young girls suggested a particular 'house red', not something I would readily pick, however, top recomendation.

All restaurant staff were great, lacking a little in experience, but more than making up for it with their charm and attentiveness.

So if they have a buffet on, go for it, superb value for money.

Gym and swimming pool OK enough for what you need on a short stay, they have a bit of a 'Spa' seemed OK to me, but it was 'New York Prices' so I did not bother!!!

Downside, Ironing, what a crack up,I like to iron my own shirts and trousers when in a hotel, it only takes a couple of minutes to give them a little iron, not in this hotel, you have more or less got to walk to Cape Town, to get to the ironing room.

THis I found was the most annoying thing of all, it is not too hard or too expensive to put ironing boards and irons in rooms, or at least have a service that will bring such to your rooms, but at this hotel a real nightmare to get anything ironed.

For a four star hotel, this was a big let down and a real nuisance for business travellers, something that the hotel must put right.

Check in staff - brilliant.

General Manager, Marieta, brilliant, just needs to get a few small things attended to and this hotel could be a great hotel, you have the staff.

I will be going back again, and I will recemmend anyone staying in EAST LONDON, to stop at this hotel, but haggle on the price, i think its a bit dear for what you get.

Bottom line, you will have a good stay, the people are great, this just need to up their game a little.

Room Tip: Haggle on the price of the room, or get an upgrade, if they have a buffet meal on great value try it...
  • Stayed: September 2013, travelled on business
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1  Thank howie999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2013

Excellent service and location plus proffesional employees, hospitality at its best. I couldn't ask for more. If I may be required to recommend it to anyone, I would say it's all home, work and pleasure; all in one place. My team also enjoyed and I'll definately come again.

  • Stayed: August 2013, travelled on business
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1  Thank Phuti A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2013

We were booked into this hotel for business. Sadly the hotel is old and in bad need of refurbishment - carpets need cleaning and some of my colleagues stated that they were sure the rooms were not cleaned at all. Bathrooms had a musty smell !!
Not worth the price we paid for these rooms and we expected better.
Staff were OK but could not really do much if the overall appearance of the hotel is not appealing
Breakfast was OK - not exceptional but standard fare !
Would suggest management seriously consider revamping or improving the hotel drastically.
Would not recommend to anyone !!!!

Room Tip: Dont go there
  • Stayed: May 2013, travelled on business
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4  Thank Thiru S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2013

Spent 4 nights at this hotel, conference facilities used for training. Room on second floor no air conditioning only a ceiling fan but fortunately weather did not necessitate either. Room was comfortable with outstanding sea and coastal views. Carpets somewhat tired and shower curtain useless, water everywhere, so suggest the bath be used rather. A well illuminated room unlike most hotel rooms. Staff very friendly and attentive. Excellent breakfast. The conference facilities and its staff were first class and attended to our needs. The lunches served at the adjacent ICC were top notch.

Stayed: May 2013, travelled on business
Thank Howard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2013

The sunday lunches that we have had here are fantastic, the variety of food in the buffet and the deserts are absolutely delicious. the service is great and the floor manager is a very pleasant person. The tables in the dining room when seated you have a fabulous view of the sea it is peaceful and you can really relax and enjoy your meal. overeating is the only problem.

Room Tip: front rooms have the sea view
  • Stayed: March 2013, travelled as a couple
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1  Thank Sandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2013

the carpets in the room were a bit dirty but overall the hotel was very clean and well kept. the maid service was late in returning our towels though, especially since we hadn't even left them on the floor. nice bar and sea views, the area is a bit too quiet.

Room Tip: balcony ocean view! Rooom 302 or 4...not sure
  • Stayed: February 2013, travelled as a couple
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2  Thank Colleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Hotel Regent

Address: 22 Esplanade Street | Quigney, East London 5201, South Africa
Region: South Africa > Eastern Cape > East London
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in East London
Price Range: £48 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Hotel Regent 3*
Number of rooms: 175
Official Description (provided by the hotel):
Premier Hotel Regent has spectacular ocean views and is located in South Africa's only river port city, East London. East London, also known as Buffalo City, lies at the heart of the Inyathi Buffalo route. Although it is one of South Africa's smaller cities, East London is filled with historical depth, a variety of cultures, beautiful people and sandy beaches. It is adjacent to one of these spectacular beaches that Premier Hotel Regent is poised. With magical views of the Indian Ocean, this pristine hotel is a mere 15 minute drive to East London's airport and in close proximity to the CBD and various shopping centres. The Premier Hotel Regent, a beachfront hotel in the river port city of East London, provides comfortable and luxurious accommodation for touring groups, business executives, and families alike. It is centrally located within five minutes' drive from major shopping, entertainment, and sports facilities and only 18 minutes from the airport.The Premier Hotel Regent offers excellent business and conference facilities where up to 800 delegates can be accommodated. It is the largest hotel conference venue in the Eastern Cape and ideal for both large and small functions including weddings, summits, and product launches. All the conference rooms are fitted with video and audio-visual equipment to ensure professional presentations. The Premier Hotel Regent takes care of all your accommodation needs with 175 luxury rooms ranging from deluxe suites with jacuzzi's, family suites, and double rooms with their own balconies for panoramic views, to stylish studios which are ideal for touring groups. ... more   less 
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Also Known As:
Regent East London
East London Regent

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