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“Poor service”

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Blue Lagoon Hotel & Conference Centre
Ranked #5 of 14 Hotels in East London
Certificate of Excellence
Reviewed 7 March 2014

Spent New Years with a couple of friends and we were just there for the restaurant and the service was appalling. The waiter did not acknowledge us upon arrival, guests that came after us got served and left before we got any service (even after we asked to be served). Eventually after many failed attempts, on of us walked to the bar, ordered our drinks and carried our drinks (6 glasses and an ice bucket included in two trips to the table and back to the bar again) back to the table. No one apologized even after seeing this and the same happened with ordering food.

  • Stayed: January 2014, travelled with friends
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Thank Anathi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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251 - 257 of 277 reviews

Reviewed 3 March 2014

Stayed at the hotel for the Ironman 70.3. Only one person smiled; the lady that brought room service. Bar so loud on Friday eve that we paid to sleep in a guest house up the road on the Saturday eve before the race to try and get some sleep. No smoking room, but adjoining room had party and smoked all night with smoke coming into our room through adjoining door. Phoned reception to quiet the neighbours down, but they just started up half an hour later. Rooms not soundproof. Hotel should warn athletes that Friday and Saturday evenings are very noisy and that it doesn't matter how far you are from the bar, you still hear (and feel) the music.

  • Stayed: January 2014, travelled as a couple
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2  Thank helenvn1610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014

We are the frequent guest of Blue Lagoon hotel, me and my husband. (The Melane's). I am so disappointed with the poor service, especially from the front desk staff. The manager or assistant with the name Mthe is rude and unfriendly, I am sure he is in the wrong place, probably he choose a wrong career. Whenever we arrived there, the hotel reception staff treated us as if they are doing us a favour. Staff attitude is the big loss . Train our staff please. As for the rooms you need an upgrade especially in your apartments everything is falling apart . It only block B that is tolerable. As for the Friday noise, why can't you change our establishment to a night club once and for all? Food is worse , always oil. I can sleep but food is a no no. Last but not least, we were there in September 2013, and mistakenly left a pencil case with a calculator inside, we try to ask your so called lost and found but no one knows nothing about that item. My main concern is a staff titled towards guests. Do something before you it's late

Stayed: September 2013, travelled as a couple
Thank Bongiswa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014 via mobile

Beware of this hotel which has wild Rock Rabbits (Dassies) living amongst hotel guests which bite and potentially have Rabbies. No one warns guests when entering, my wife was bitten and treated against Rabbies with large associated expenses and pain, management refuse to take any responsibility and refer one to their standard indemnity and have no courtesy to even reply once to our complaint. A privately run hotel with no recourse if one has any issue (no one has to date responded to 3 of our emails) and like others have mentioned you won't have a quiet dinner in the restaurant which is attached to a very loud watering hole for locals. Great view but the hotel is not on the beach, in order to get to the swimming beach one has to drive 15 mins, or swim across a broad River. A business hotel rather than seaside resort.

Stayed: December 2013, travelled with family
Thank Clinton B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

We went to the restaurant on the 19th dec my birthday and my husband and I sat inside the dining area not on the deck but the view of the lagoon and ocean was magnificent the service we got was excellent and the food though it took very long to arrive was very tasty and we really enjoyed it. Unfortunately the table cloth was dirty but I just turned it around and we carried on with our meal. The place is very clean and I can recommend it for anyone who want to go and relax and enjoy the view and the beautiful soft pleasant music and the good food.

Room Tip: sea view, higher floors less noise and better view
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  • Stayed: December 2013, travelled as a couple
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1  Thank Sandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2013

Be aware this hotel is a huge party venue Friday and Wednesday evenings and they don't warn you in advance! 4 stars it's hard to believe? The staff although accommodating appear to be doing you a big favour! At every turn. I think They position themselves as a conference venue and club Friday and Wednesday so not a place for couples or families. Considering what other alternatives are available in east London I won't be back.

Stayed: December 2013, travelled as a couple
Thank Peter E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

We stayed at the Blue Lagoon for one night and it was amazing.They gave us a nice room with sea and Lagoon view and everything that you need was in the room.We had a small function at the hotel and they gave us the best service and snack platter it was just perfect.
The service you get is excellent.

Room Tip: The room in the corner will be the C block has the best view of sea and Lagoon.
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  • Stayed: October 2013, travelled on business
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Thank lol270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Blue Lagoon Hotel & Conference Centre

Address: Blue Bend Place | P.O. Box 2177, East London 5205, South Africa
Region: South Africa > Eastern Cape > East London
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 14 Hotels in East London
Price Range: £83 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Blue Lagoon Hotel & Conference Centre 4*
Number of rooms: 103
Official Description (provided by the hotel):
Overlooking the site where the Nahoon River meets the warm Indian Ocean, the Blue Lagoon lies nestled in indigenous, sub-tropical foliage. Easily accessible and close to central East London and inland areas, the hotel offers tranquility and seclusion from the bustle of city life. Our hotel offers a delightful blend of stylish garden facing hotel rooms or modern luxury two bedroom lagoon facing suites (self catering available), with easy access to the river and beaches. Self catering suites are also available. The Blue Lagoon offers the Highlander Restaurant, which is available for breakfast, lunch and dinner. The Highlander Restaurant has an enviable reputation of excellent wines, food that roars with flavor and service that whispers. Our Highlander Bar and Cocktail Lounge, overlooking the picturesque Nahoon river, against the river bank, makes this the perfect setting for sun downers. ... more   less 
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