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“So much potential but so disappointing”

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Treehouse Forest Lodge
Edgemead, Western Cape, South Africa
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“So much potential but so disappointing”
Reviewed 1 May 2014

Let me start by saying that this place has so much potential and I would really like to see it succeed. I mean this sincerely. It has a potentially winning recipe, and the owners are friendly so it pains me to have to write this negative review.

So let's start with the positives. The free-roaming, tame fallow deer are awesome. What a lovely experience to be in such close contact with them and be able to feed them. The houses are pretty well built and look great from the outside. The idea is truly magical...the problems start when you enter.

The bedding is terrible! Really, really old and didn't smell or look clean - I kept thinking they must have been purchased 2nd hand. Worn and stained. We were fortunate enough to have some extra bedding in the car so we just tried to adopt the mindset that we were camping. The mattresses are very old and way past their sell by date. The kitchen is poorly equipped. Crockery and cutlery are mismatched and extremely basic. The 2 plate stove was covered in foil and not well cared for. The dishcloth provided was filthy! The towels were shocking - threadbare, discoloured and stained. I'm certain the heater was a possible fire hazard as it flickered on and off due to a loose or faulty connection. The braai grid was also dirty.

Basically they need to replace the mattresses, pillows and all the linen, equip the kitchen properly and hire another person to assist with the cleaning. As far as we can tell there is only one lady who has to clean all 10 or so cottages.

We came away from our overnight stay thankful that we'd only booked for 1 night, feeling dirty and eager to get to our next accommodation so that we could shower.

I really hope they up their game.

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  • Stayed April 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Clarissa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
Rio, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2014

We booked 3 cabins 10 adults 4 children, on face value they looked great, how wrong we were.
The bedding was stained and smelled like they had not been washed in months on all beds in all 3 cabins, as for the beds very uncomfortable and sagging in the middle. The bathroom in one of the cabins constantly smelt of sewage, which filled the bedroom. In an other cabin the whole onesie of the bathroom floor could collapse through at any moment. The kitchen areas are in no fit state to prepare food, mould in cups dead flys in between plates a dead cockroach fell from behind a picture in the kitchen. The smell of damp and rotting in 2 of the cabins was unbearable. We stayed one night after paying a deposit thinking we would speak to the owner the next day to voice our concerns and hopefully get our money back not likely, they have a100 % no refunds policy, i think this is the only reason they stay open. The owner we spoke to is very rude and abrupt and did not seem to care or want to acknowledge the issues. We eventually moved to other accommodation at extra cost. Which was not easy considering the size of our party.

Stayed April 2014, travelled with family
Helpful?
1 Thank forward2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Plettenberg Bay hotels

Port Elizabeth, South Africa
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 April 2014 via mobile

My family and I (10 adults and 4 kids) were booked to stay here for 3 nights. We stayed over 1 night out of necessity however I have never been so disgusted with a place before!

Here is a list of issues we and I'm sure many people would have with this place:
The cabins and bedding were filthy! The bedding was stained with and smelled of body odour and sweat.
The rooms all smelled damp.
The floors were rotten or something as it would bend and almost break under a normal persons weight.
The toilet would almost fall over.
The plates were dirty and some of the cabins had dead insects in them.
We moved a huge mirror hanging on a single nail in a dry wall and a dead cockroach fell out.
The cups had mould in them.
Myself and my wife got locked in our room after the key broke off in the door and we had to climb out the window.

This is just to list a few of the issues.

I understand they are meant to be cabins in the forest, but no one should have to stay in such disgusting accommodation.

The next day we all left to see if we could find other accommodation and when we returned to pack and leave. We then confronted the owner about the situation and she did not care, all she wanted was for us to pay her for our full 3 days we booked and threatened that she wouldn't let us leave until we paid her. She wouldn't even go look at the cabins so we could show her what we were talking about.

The worst of the cabins was the forest cabin, which I was told was normally reserved for walk ins. However when we confronted her she said she told us that the cabin was not fit for people to stay in...

I promise you, you may think for the price it is worth it, but it is not and people should not support a person who runs their business like this!!!

If you really want to go then rather only book in for 1 night or only one night's deposit.

If you have kids also be aware that there is a very dangerous gorge with a cliff that is really easy for someone to not notice and fall down.

Rather save yourself the trouble and book in somewhere else!

Stayed April 2014, travelled with family
Helpful?
1 Thank zaza070707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 February 2014

Its close to Plettenberg Bay and it's beaches, so its convenient. Loads of attractions to do in the area. The kids loved the pool and the tame deer. The venue truly has great potential as the structures are well built but the interiors need work and its simple things that could be fixed quite easily. For what we paid (in peak season) I was extremely disappointed because their website is misleading. The bedding is truly disgusting so we had to use whatever blankets we brought with. The kitchen is stove is a fire hazard. A two plate stove covered with foil. The cutlery and plates are so mismatched and old. The kitchen smelt like mildew and the braai grid was dirty and disgusting that we got one from the garage up the road. We also moved to a second cabin which was a bit better but the kettle was placed on top of the fridge (hazard) and you had to use an extension cord and put your kettle and stove on the sink to boil or cook anything. Its a pity because its ideal for kids and the venue has loads of potential. Plettenberg Bay on the otherhand was gorgeous and friendly with lots of things to do but if we could have moved we would have.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tessa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plettenberg Bay, South Africa
Level 2 Contributor
7 reviews
Reviewed 11 December 2013

I loved the atmosphere nice and peaceful what a nice place to chill with kids The place is so close to town can easily go for your shopping.I have been to this lodge with my family for 2 nights. My kids loved the swimming pool , the antelopes around feeding them and we had a morning walk through the forest it was very exciting. We were in the big cabin with the two bed rooms and kitchen very comfortable. l will definately come back again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Faith R C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plett
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 December 2013

Great value for money accommodation, close to Plettenberg Bay and it's beaches. Loads of attractions to do in the area and the lodge even gave us a discount on local attractions. Kids loved the pool and the tame deer. A relaxing venue, away from busy Plett but close enough to pop into town. We really enjoyed our stay here.

Stayed November 2013, travelled with family
Helpful?
Thank ecable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 July 2013

We were booked for 4 nights and were lead to believe that the cabin sleeps 6. While space issues can be forgiven it was the dirt and the fact that place was so badly kept. The linen was dirty so bad that we had to get our sleeping bags out. The cutlery was a joke. There were 6 different knives and 6 different forks. Most of which seemed to belong to a wendy house for kiddies. The Spa bath was a joke. There was abosolutely NOTHING good about the place. Apologies only the Beagle puppy gave us a smile. We packed and left the next morning not even bothering to get one nights deposit back. Be warned!!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Colin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Treehouse Forest Lodge

Property: Treehouse Forest Lodge
Address: 2 Off N, Plettenberg Bay 6600, South Africa
Region: South Africa > Western Cape > Plettenberg Bay
Hotel Style:
Ranked #60 of 69 Speciality Lodging in Plettenberg Bay

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