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“you just wish you could stay....”

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The Plettenberg Hotel
Ranked #2 of 13 Hotels in Plettenberg Bay
Certificate of Excellence
Hermanus, South Africa
Level 6 Contributor
188 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“you just wish you could stay....”
Reviewed 10 April 2014

The Plettenberg Hotel didn't even have to offer any kind of service and I would have loved it! the views and tranquility is just a big WHOW! can't even try to describe it in words! Of course, they went to full hog and the atmosphere is complimented by tastefully decorated rooms with all the little luxuries you would expect, the staff is making you feel so welcome and that your every need is their main concern. Make sure you have enough time for breakfast, besides it being a feast, the setting needs to be devoured little by little!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charmaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnemieParker, General Manager at The Plettenberg Hotel, responded to this review, 10 May 2014
Thank you for the wonderful feedback. I must say our view is something really special. We hope that you will return some day.
Kind Regards,
Annemie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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552 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
Lancashire
Level 5 Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 31 March 2014

We stayed here for 3 nights (13-15 March 2014). What can we say this hotel was fantastic!! The views are simply stunning. As you walk in you feel relaxed in the beautiful interior decorated in pastel blues.

Whilst we did not have a sea facing room it was still great, very large and airy with plenty of wardrobe space and an exceptionally spacious bathroom.

Both pools were "infinity pools" with stunning views it was great to swim in them and to relax overlooking the bay. The annexe pool was even heated! both pool areas were great place to relax and catch the sun and watch the seagulls drinking room the pool. (They obviously thought it a great pace to be as well!)

We ate in the Seafood Restaurant on all three nights and the food and service were excellent - we could not fault it. We were also fortunate to sit by the veranda window with the moonlight reflecting of the sea and the pool - very romantic!

Breakfast with plenty of choice and cooked to order was lovely sitting out on the terrace.

The hotel is ideally situated for the beaches. You can either walk to the main beach of Plettenburg where there are a few beach cafes/bars or you can go down past the Lookout bar and, when the tide is out, walk for miles on an empty beach - then back to the Lookout for a refreshing drink!

All of the staff are helpful and friendly - it really was an outstanding hotel and if we are in SA again it will be on our must stay list.

If you are in the area you must stop at this hotel!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LancashireWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnemieParker, Manager at The Plettenberg Hotel, responded to this review, 7 April 2014
What a wonderful review! Thank you so much for all the lovely feedback, we are thrilled that you had such a great stay and time with us.
Kind Regards,
Annemie Parker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset West, South Africa
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 March 2014

We stayed at the Plettenberg by chance after finding the original hotel we had booked really shabby. I phoned from my mobile on route to the Plettenberg and Fazlin on reception was more than helpful and offered to show us the rooms available. The staff were fantastic and most attentive and made our weekend very special, putting a bottle of MCC in our room and giving us a romantic turndown with rose petals and Amarula. The views from this hotel are magnificent. Breakfast was wonderful with a good selection. Dinner was not quite as good. The two swimming pools are fantastic and the beach is a short stroll away. The only small complaint we had was that our room was right above the entrance and was a little noisy at times especially when the staff arrived and left. We will definitely be back.

Room Tip: Don't choose a room above the entrance
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauren J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnemieParker, General Manager at The Plettenberg Hotel, responded to this review, 7 April 2014
Thank you for the great feedback and also for letting us know about the noise. I don't think we always realize how far sound travels.
So glad that we could make your anniversary special. We hope to welcome you back some day, perhaps for your next anniversary.
Kind Regards,
Annemie Parker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Towcester
Level 6 Contributor
153 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 18 March 2014

We wanted to eat, but no room for 6 when we phoned, so we went for a drink instead, before going out to the Grand Cafe (a good choice)

Big mistake..........great decor and view werte great, particularly of the 2/3rds empty restaurant........(if they were keeping tables for residents, why not ask them if they were dining in ?) But it was the drinks service.........or rather non service that had to be experienced to be believed.....Kir Royale with warm Sauvignon Blanc, rejected and remedied 20 minutes later with something sparkling. A very dozy, but aimiably useless waiter, served the drinks piecemeal and with no great speed.

A shame that a place with such style should have got its service so wrong

  • Stayed March 2014, travelled with friends
    • Value
    • Service
Helpful?
1 Thank nykwilkyins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnemieParker, General Manager at The Plettenberg Hotel, responded to this review, 19 March 2014
I was disappointed to hear that during your visit to The Plettenberg, the drinks service that you received was not up to our usual guest experience. Thank you for the detailed feedback, as it will assist us to prevent these problems in the future. Our guests experience is our number one priority and we take your comments very seriously. We hope that you will visit us again in the future, to allow us the opportunity to show you our usual 5 star standards.
Kind Regards,
Annemie Parker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 March 2014 via mobile

The Plettenberg Bay Hotel is a pure Gem. From the special staff, starting with the extraordinary General Manager Annemie Parker who is the epitome of excellent leadership on down to the room maid, the staff here are very special. The attention to detail and their coming forward with a myriad of helpful suggestions and a oracle size knowledge of what to do and where, in the region. The food is superb and our room was beautiful and very large,

Will definitely be back again!!

Stayed March 2014, travelled with family
Helpful?
Thank emondlane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnemieParker, General Manager at The Plettenberg Hotel, responded to this review, 23 March 2014
What wonderful feedback, we so appreciate it! Our staff are very important to us and their positive attitude and attention to detail assists us in ensuring that our guests receive the experience that they deserve. We hope to welcome you back next year.
Kind Regards,
Annemie Parker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bletchingley, United Kingdom
Level 5 Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 March 2014

What a great hotel, now nearing the end of an eight night stay at this beautiful and personable hotel. The manger is top notch and the staff ever helpful - if lacking a few skills of comprehension!
food excellent and plenty of other restaurants locally and wildlife attractions plus some good golf, notably at Pezula in Knysna. Only disappointment is that there is no Gym - so running on the beach instead!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeremy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnemieParker, General Manager at The Plettenberg Hotel, responded to this review, 19 March 2014
Thank you for your positive comments and we are all delighted that you enjoyed your stay with us.
Looking forward to welcoming you back soon. Will keep the Mussels ready!
Kind regards
Annemie Parker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 4 Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 March 2014

We were very pleased to return to this charming hotel in order to attend a wedding nearby.
We were upgraded to a very pretty room as we did not like the ground floor room
on edge of a car-park we were originally allocated. The trouble with booking online is
that the hotel does not know if you are returning or new guests. Anyway we were very
impressed by the friendliness and professionalism of the staff throughout the hotel. We
lunched and dined at the hotel during the weekend and thought the food was really delicious.
Breakfast was also very good with lots of nicely prepared fruit, juices, breads etc. very attractively laid out. We like the fact no-one knocked on our door for turn-down or to do the room in the morning, but when we returned to our room a magic fairy had waived her wand. I agree the bathrooms are rather small and I really dislike these little bins with lids you tend to find in hotel bathrooms. I prefer an open bin that cannot fall over! Still overall these are quibbles. We always leave this lovely hotel feeling refreshed and rejuvenated after being cosseted and cared for.

Room Tip: ask for a sea view not over looking car-park!
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnemieParker, General Manager at The Plettenberg Hotel, responded to this review, 19 March 2014
Thank you for the constructive and positive feedback, and wonderful to welcome you back to the Plettenberg. We hope to see you again soon.
Kind Regards,
Annemie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Plettenberg Hotel

Property: The Plettenberg Hotel
Address: Garden Route 40 Church Street, Plettenberg Bay 6600, South Africa
Region: South Africa > Western Cape > Plettenberg Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 13 Hotels in Plettenberg Bay
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Plettenberg Hotel 5*
Number of rooms: 37
Official Description (provided by the hotel):
The Plettenberg - situated on a rocky headland in Africa's most spectacular coastal resort - is the ultimate escape. The 37 luxury rooms and suites, showcase the most breathtaking vistas in Southern Africa. With views of the ocean, mountains and endless stretches of golden beach, The Plettenberg is situated in the heart of the adventure-rich Garden Route, world-renowned for its excellent selection of outdoor activities. From regular dolphin and whale sightings to bungee jumping, treetop canopy tours and other more daring pursuits in the surrounding countryside. The Plettenberg is the ideal place to both relax and unwind - or recharge and reinvigorate - through a series of sensational endeavours. At The Plettenberg the charming service, exceptional cuisine, which is overseen by The Collection by Liz McGrath’s Grand Chef, Peter Tempelhoff, and the setting combine to create the ultimate story, one of a South African seaside property unlike any other. ... more   less 
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