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“Value for money but poor service”
Review of 39 on Church

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39 on Church
Ranked #134 of 231 Port Elizabeth B&B and Inns
Reviewed 23 January 2010

It's hard to know whether to recommend this guest house or not. If you can ignore the surliness of the proprietor and the state of the swimming pool, it's good value.

We arrived off a flight from Jo'burg and got here (conveniently close to the airport) at around 13.00. Friends were already staying here and it had been booked by another friend, based in Port Elizabeth. Our arrival time had been known; yet there was no-one around when we arrived and it was locked up. After a call to our PE-based friend and a 45-minute wait the owner turned up. We received no apology nor explanation for her absence. This rudeness and lack of any sense of customer service continued: eg: there was no key for our room safe, our request for one was greeted with a sigh and we never got one, even though we stayed for 2 nights. We had to put our valuables in the safe in a room being occupied by a friend.

The kitchen staff were at least friendly but seemed a little lost as to what to do. Our first breakfast was excellent. The second one barely existed, presumably because the number of guests had dwindled from 7 to 4.

Our room was large, clean and had everything we wanted (apart from a usesable safe).

The swimming pool water was saline (as many are in South Africa), which is much preferable to chlorine, but was not very clean. The tiles around the pool were dangerously slippy when wet. The loungers were stacked, rusting, behind the pool hut.

  • Stayed: December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Molepolole
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Additional Information about 39 on Church

Address: 39 Church Road | Walmer, Port Elizabeth 6070, South Africa
Region: South Africa > Eastern Cape > Port Elizabeth
Business Centre with Internet Access Free Breakfast Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #134 of 231 B&Bs / Inns in Port Elizabeth
Price Range: £39 - £47 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — 39 on Church 4*
Number of rooms: 14
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