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Garden Court Kings Beach
Ranked #5 of 33 Hotels in Port Elizabeth
Certificate of Excellence
Cape Town Central, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Hotel Rating”
Reviewed 17 June 2014

The pleasant nature and efficient nature of the staff was extremely heart warming. May family's stay was indeed our home away from home. The kitchen staff were very accommodating and exceed all our expectations, while the rooms were all comfortable and neat.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Deena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika R, General Manager at Garden Court Kings Beach, responded to this review, 19 June 2014
Good morning
Thank you very much for the kind comments after your recent stay. Without the individual feeback we are not able to improve on our service to you. The staff will be very excited to see that we have met your expectations.
Kind regards
Erika Rautenbach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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530 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • German first
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  • Russian first
  • Spanish first
  • Any
English first
King William's Town, South Africa
1 review
Reviewed 16 June 2014

I had a good experience as I have always had at Kidds Beach Garden Court.
Bothe the check-in and check-out were without any hassles even though I had not made any prior booking. I suspect that the fact that I am on file as a frequent guest work in my favour as well.

The room was clean and everything else was good save that the water took long to drain from the bath. Otherwise I was very happy.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Mzimkhulu M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika R, Manager at Garden Court Kings Beach, responded to this review, 18 June 2014
Thank you for taking the time to give feedback after your recent stay. Without the individual feedback we are not able to improve on our service to you.
Thank you for the kind comments. The staff will be very pleased to see that they have met some of your expectations.
Thank you for staying at Kings Beach and we are looking forward to welcoming you back to the Hotel again soon.
Kind regards
Erika
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East London, South Africa
1 review
Reviewed 6 June 2014

Port Elizabeth garden Court mst learn from Mthatha Garden court on how to prepare breakfast and dinner.
Their food in Mthatha is very nice with variety. Garden court Port Elizabeth use to have during breakfast nice viennas.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Lisolomzi Bryan... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika R, Manager at Garden Court Kings Beach, responded to this review, 18 June 2014
Dear guest
Thank you for taking the time to give feedback. Without the individual feedback we are not able to improve on our service to you.
We have noted your comments regarding the food and will take some time with the chefs to see how we can improve on our offering.
Thank you for staying at Kings Beach.
We are looking forward to welcoming you back to the Hotel again soon.
Kind regards
Erika
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2014

The airconditioning did not work, and was not repaired despite my complaining to reception. The carpets in the "Suite" were stained. The room overall felt dirty and was poorly furnished. The minibar fridge was completely empty.

Whilst I realise Garden Court is a lower grade of Tsogo Sun hotel, for the rate of R1,900 per night, the "Suite" was certainly overpriced and provided poor facilities.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Marc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika R, Manager at Garden Court Kings Beach, responded to this review, 27 May 2014
Dear Guest
Thank you for participating in this review. Without the individual feedback we are not able to improve on our service to you.
Please accept our sincere apologies for the Suite not being suitably clean.
We have noted your comments regarding the price of the suite and the sparse furnishings.
Thank you for staying at Kings Beach.
We hope to welcome you back again some time.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 May 2014 via mobile

I arrived at this hotel after a 10 hour drive from Johannesburg, only to find my room not ready and a wishy washy story about late check out and housekeeping not having cleaned the room yet. It was 14:00, check in time. Then they tried to fob me off with another room type that I didn't want! Eventually they called housekeeping, who could now miraculously clean my room, but I had to wait. So I ask them for a good seafood place where I could have lunch while they prepared the room. Horror of horrors, the one guy says Mcdonalds and the lady next to him says Primi Piatti. Really? A hotel located at the waterfront unable to direct a visitor to an appropriate restaurant? To make matters worse, there is a seafood place about 500m from the hotel. When I got back, I was eventually checked in and told that breakfast is at 6 the next morning. The room was really cosy, very modern, with a great view. Next morning at 6, I was at the dining room only to find a sign that says that breakfast starts at 6:30, the problem was that I had to be on the road at 6:30. Luckily for me there was a very accommodating gentleman, Sbusiso, at reception and he organized "breakfast on the go", while I collected my things. When I got back, no one knew what I was talking about and for a while there I was sent from pillar to post and made to feel like a complete idiot, until Sbusiso came back and sorted the whole mess out. The hotel needs to sort out the parking and walkway. The walkway is steep, with no shelter and when it rains, you're on your own. If you're in high heels you're in danger of breaking your neck while walking down this steep incline to the door. They also don't have a porter, as I was curtly informed, so you're on your own with your luggage. I really like the rooms, but the staff is so cold and inefficient, that I probably wouldn't stay here again.

Stayed May 2014, travelled solo
Helpful?
Thank Thandz D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika R, Manager at Garden Court Kings Beach, responded to this review, 27 May 2014
Thank you for your comprehensive feedback after your recent stay. Without the feedback we are not able to improve on our service.
Please accept our sincere apologies for the inconvenience caused during your stay. We have noted your comments and will discuss with the relevant staff.
Thank you for staying with us. We look forward to welcoming you back to the Hotel again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 4 Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 May 2014

Reception took forever, staff in your room for no reason, good breakfast, rooms comfortable, perhaps some staff training is needed. In the end everything works out, but its by luck rather than design. Time to lift your game guys.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JPRinZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika R, Manager at Garden Court Kings Beach, responded to this review, 27 May 2014
Thank you for your comments after your recent stay. We have noted your comments and hope that you will see the improvement durign your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 2 Contributor
6 reviews
Reviewed 17 May 2014 via mobile

Very comfortable and clean rooms, great food. I experienced New York City comparable hotels a year ago; Garden Court Kings Beach is much better by a big margin. Very good value for money. Excellent views of the sea. Soothing sound of the waves.






Stayed May 2014, travelled on business
Helpful?
Thank Josiah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erika R, General Manager at Garden Court Kings Beach, responded to this review, 27 May 2014
Thank you for the constructive feedback and comments. WIthout the individual feedback we are not able to improve on the service to you.
Thank you for staying with us and we look forward to welcoming you back to the Hotel again soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Garden Court Kings Beach

Property: Garden Court Kings Beach
Address: La Roche Drive | Humewood, Port Elizabeth 6013, South Africa
Region: South Africa > Eastern Cape > Port Elizabeth
Amenities:
Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Port Elizabeth
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Garden Court Kings Beach 3*
Number of rooms: 280
Official Description (provided by the hotel):
Port Elizabeth is a city that boasts leisure attractions and an active business centre. The Garden Court King's Beach hotel affords easy access to everything that this city has to offer. Within walking distance of the magnificent King's Beach Promenade, this affordable accommodation offering is the gateway to a world of fun. With 2km of white sand, a surfing spot, the MacArther's Baths and many other attractions, this Garden Court is an ideal leisure destination. Mike's Kitchen is opening at the hotel on 1 October. ... more   less 
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Also Known As:
Garden Court King`s Beach Hotel Port Elizabeth

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