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“Booking mess up and no food”
2 of 5 bubbles Review of Palomino - CLOSED

Palomino
Price range: US$8 - US$20
Cuisines: Italian, Mediterranean
More restaurant details
Restaurant details
Good for: Bar Scene
Dining options: Dinner, Outdoor Seating, Reservations, Seating, Waitstaff
Description: Beeryard with great range of South African Craft Beers, burgers/Pizzas
Cape Town Central, South Africa
Level Contributor
186 reviews
104 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
“Booking mess up and no food”
2 of 5 bubbles Reviewed 26 August 2013

We booked a large table for a school reunion on Friday night on the recommendations of friends who had enjoyed a good meal and liked the vibe of the restaurant. Despite confirming the booking again with the manager prior to arriving, when the first guests arrived they were told the booking was for the following night. We were told we could wait outside and they would provide us with inside seating when a table became available. We enjoyed our drinks and chatted whilst waiting for the promised table and eventually were told about 90 minutes later that we would need to make do with the outside table. We went and sat down and went through the menus which were on our table and made our selections. When we called the waiter over to order he told us the kitchen was closed and we could not get any food. (this despite having them having messed up our dinner booking and us waiting for a table to eat). At the end of several interactions the manager said she would provide desserts on the house to everyone. The desserts were delicious but unfortunately not quite the same as the steak or lasagne, etc that people had been hoping for. There were 20 people in our group and I believe that it should have been possible for the manager to either tell us in advance that the kitchen was closing so should get orders in on time or else have seen a business opportunity and said although the kitchen was closed they could offer one or other dish which would have been greatly appreciated. Unfortunately this has created quite a lot of bad publicity for the restaurant as many of the group are locals who will not be recommending it to their friends and families.

  • Visited August 2013
    • Atmosphere
    • Service
Helpful?
Thank Karenvanh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

11 reviews from our community

Visitor rating
    8
    2
    0
    1
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Port Elizabeth, Eastern Cape, South Africa
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Gem of a restaurant”
5 of 5 bubbles Reviewed 18 July 2013

A little gem of a restaurant, tucked away in a quiet corner of old style Richmond Hill that has recently had a wonderful facelift. Excellent food at a reasonable price and great service with a smile. Congratulations to owners for a brilliant venue and feel good ambiance. Be seeing you soon.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Tara V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
44 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Wonderful pasta”
5 of 5 bubbles Reviewed 18 March 2013 via mobile

Locals recommended the Charlie's in Summerstrand. Service was friendly and helpful and we ate the recommended dish, the Lamb lasagna. What a feast!

Helpful?
Thank Bobbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
111 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Nice locations in PE”
4 of 5 bubbles Reviewed 7 February 2013

Pizzas are great and crusty, i recommend the spaghetti with mushrooms and pancetta.
3 locations in Pe, Summerstrand, Stanley street and another one.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Fraddk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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