I made the booking at V&A Guest House because of the rating of 8.7 and because of the price. The check-in was done excellently by a very pleasant lady. She showed us to a room on the first floor, and when I explained to her that the picture we were shown on confirmation of the booking, showed a downstairs unit. and that is what we would like.She then showed me 2 of the downstairs units. I chose the bigger room with a lounge suite in it. At first glance all seemed fine in the room, but at closer glance, the lounge suite was filthy.The top of the couch where the neck line reached - was black with grime. The bathroom grouting between the tiles was black with mould, and so was the shower. There was no TV Remote or Aircon remote anywhere in the room. I called reception to find out where the remotes were, and was told that I must collect it at reception, as I must pay a deposit. I was given 4 remotes. 1 of the remote connected to the aircon, but not one of the other 3 worked for the TV. I notified reception, and was told that it would be sorted out, and I must not yet pay a deposit. We went out for supper and received a call from the host Ricky. He advised us that the Television was not working, and that he will give us another room with a bath, but with no lounge. He offered to move all our belongings to the other room. He was very pleasant. On arrival we collected our keys to the new room - all our belongings were placed in the room. I noticed stains on the duvet cover, which proved that the duvet cover has not been washed The duvet inner was as thin as a sheet, and the sheets and pillow cases were old, and un-ironed. There were 2 towels on the bed - old, washed out and freighed - It resembled wash rags, and should never be given to guests to use.This bathroom too, was dirty with grime in the grouting in the shower and tiles and around the taps. The basin had no plug, and the basin mixer was totally loose. I removed the dirty duvet from the bed.The next morning I realized there was no hairdrier in the room when wanting to dry my hair. My overall impression was that there is no or very little housekeeping going on at V&A. Although the staff are very friendly and helpful, and the breakfast good, it does not make up for the lack of house keeping. Outside too, you notice detoriation - the ponds are not working and half filled with water- pot planters are broken- paint peeling off walls - visible damp on walls -impression of neglect.RATING-4.
- Official Description (provided by the hotel):
- This lavishly restored 15 en-suite bedroom 'Victorian Era' house with modern facilities and 3 conference venues promises the ultimate in luxurious surrounds to satisfy both corporate guests and tourists. Our elegant dining room overlooks the pool and garden area. ... more less
- Reservation Options:
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