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“Terrible Service”
1 of 5 bubbles Review of Neptunes Grotto

Neptunes Grotto
Ranked #5 of 77 Restaurants in Boksburg
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Business meetings, Cheap Eats, Groups, Child-friendly
Dining options: Dinner, Lunch, Outdoor Seating, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
Johannesburg, South Africa
1 review
“Terrible Service”
1 of 5 bubbles Reviewed 14 June 2014

I had the worst experience ever from a restaurant at Neptunes Boksburg. Their card machines was not charged and kept fadeing while I was trying to pay for our meal. At the end of the transaction the machine actually died. The staff was"unable" to do a reprint of the days trsnsactions and I had to pay for our meal twice.

They are unproffesional and I STRONGLY advise customers to take cash as a method of payment as they are obviously either unable to properly work card machines or are purposefully dishonest.

Highly shocked and disgusted at Neptunes Boksburg.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank YolandeStrampe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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55 reviews from our community

Visitor rating
    20
    26
    5
    3
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Level Contributor
10 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Great food”
4 of 5 bubbles Reviewed 15 April 2014 via mobile

Alway love to go there and eat there great food. There are always smiles in the place. Makes you feel welcome

Helpful?
Thank Chantell d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boksburg, South Africa
Level Contributor
142 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
“Not what I expected”
3 of 5 bubbles Reviewed 21 March 2014

This last visit was not up to standard, service was still good and prices are still okaybut the food is substandard. I don't know if they changed ownership or just trying to cut back. Won't be going there for a while if ever.

Visited January 2014
Helpful?
Thank jbb88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
24 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Great Romantic or Family Meal”
4 of 5 bubbles Reviewed 3 March 2014

We took the family out to eat and tried Neptune's - a little wait as the restaurant was busy but once seated this seemed to move - the food received was outstanding - no regrets - a little pricey - but what you got you did not mind paying for - Lovely place for a family get together/birthday or just a romantic night out for two

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Desiree C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
“Great atmosphere and value for money”
5 of 5 bubbles Reviewed 14 February 2014 via mobile

Had a great meal and even though it was hectic busy the service was great..super value for money...will definately go back :)

Helpful?
Thank bke1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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