A lovely hotel in more ways than one...great staff especially front desk, the breakfast chef and Chef David. Vivian the guest relations manager tried to address my issues but to no avail. When booking through he IHG website be patient and allow the booking to go through or you will get a nasty shock when you arrive. Subsequent calls to the IHG guest relations number made little difference. An unpleasant experience to be honest.
Service from the kitchen was rather slow on both nights but the visit to my table by Chef David made up for that.
Be aware that this hotel is not called the Airport hotel for nothing. The property is right in the path of landing aircraft...very low over the hotel, hence the reason for double glazed windows.
The rooms are great with every need catered for including an iron and an ironing board in each room.More