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“Johannesburg Crowne Plaza”

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Crowne Plaza Johannesburg - The Rosebank
Ranked #11 of 68 Hotels in Johannesburg
Certificate of Excellence
Grand Baie, Riviere du Rempart, Mauritius
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Johannesburg Crowne Plaza”
Reviewed 25 January 2014

Recently stayed the night and found the hotel amenities to be very good but service ad staff morale to be poor.

The Crowne Plaza is a renovation of the former Rosebank Hotel and whilst the rooms are excellent - the corridors, lobbies and common areas look extremely dated. The week i stayed they were renovating one lift which left the remaining lift servicing 180 rooms. Rooms themselves are great - very clean and comfortable.

The other thing to note is arrival and departure is tough. Staff at check in were very slow to attend and process and at check out it was worse. The other glitch (which is worth noting) is that there is no dedicated taxi stand for the hotel. All taxi's have to be booked in advance - you find this out once you've been standing in the street for 5 minutes - as none of the staff are inclined to mention it whilst you are being processed - perhaps the management could think of including "Would you require a taxi sir?" as par of the check out process? :)

  • Stayed January 2014, travelled on business
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Helpful?
Thank Murray A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 31 January 2014
Dear guest,

Thank you for your candid comments! Your honesty is much appreciated. Clearly, we are disappointed to hear we were not able to fully meet your expectations during your stay. As pointed out by your kind self, we are currently upgrading our lifts at the hotel, in order to improve the guest experience. We apologise for the inconveniences experienced due to this "work in progress".

With regards to the service received by our team members, i can assure you that the service lapses experienced are not of the standard we normally offer to all of our guests, every day. Occasionally, the service times at front desk service can be slightly longer due to high guest volumes check in and / or checking out. Again, our apologies if this has led to unwanted and undesired delays.

Thank you for pointing out these areas of improvement and we do hope you will allow us the opportunity to welcome you back to the Crowne Plaza Johannesburg soonest.

Yours sincerely,

Alwyn Hoffman - Guest Relations Manager
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Rating summary
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  • Sleep Quality
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Dubai
Level Contributor
42 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 18 January 2014

Excellent, courteous, polite. Customer and consumer oriented. Manager always follows through. Request are always filled in timely fashion. Rooms clean. Location is very strategic to other facilities in area. Excellent breakfast.

  • Stayed November 2013, travelled on business
    • Value
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Helpful?
Thank iimz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CPJ, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 20 January 2014
Dear iimz
Thank you for your positive feed back to the review. I am indeed delighted that our training with the staff has paid off . I am looking forward to your next visit to us soon. Regards Alwyn
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Mumbai (Bombay), India
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 January 2014

I have stayed in this crown plaza for more than 100 days in last 2 years as this is my home when I am in Joburg.

Staff is always courteous and addresses issues faily quickly.

Internet was a big problem earlier but they have revamped the system recently and its very fast now. also its totally FREE for me as platinum member.

Rooms are modern and spacious. Jr. Suites are defintily very upscale and comfortable.

The lobby is very relaxing and has a nice character to it. Also there is always some event over the weekends. I saw my first LIVE FASHION SHOW in crown plaza as an invited guest.

Most importantly, Rosebank Mall is walking distance. Hospital is next door and police station is infront of this hotel so it basically provides a nice ecosystem around you if you are new to this city.

Armani spa in the hotel is very nice and one can have a very relaxed time here. Dont miss to book in advance as its always full...

Only big issue I have is that the restaurents is Crown Plaza has very LIMITED Vegetarian options and its been a problem for quite some time. I had to walk to the mall for a better meal.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Hitesh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CPJ, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 20 January 2014
Dear Hitesh A .
It is indeed pleasing to see that The Crowne Plaza is your Home away from Home and that we have covered all your home requirements within the hotel from the decor sense to the spa . I've made the chef aware of your comment on the vegetarian options . I am indeed looking forward to your next visit. Kind regards alwyn
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Lusaka, Zambia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 January 2014

Great place to stay, its in a safe neighbourhood, the staff was friendly and the breakfast buffet is great!
The restaurant though not run by the hotel serves mainly beef but food is good and atmosphere is great.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank ThaniMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 21 January 2014
Dear ThaniMP,

Thank you for sharing the love! Creating "Great Hotels Guest Love" is our motto, so we are thrilled to hear we have been able to make you feel welcome and comfortable.

Do make sure you pay us another visit soon when back in Johannesburg!

Warm regards,

Alwyn Hoffman
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Sydney, Australia
Level Contributor
704 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed 8 January 2014

Don't often write reviews, but had to go out of my way to ensure this place gets good feedback. Great location walking distance from public transport/gautrain and in good safe suburb. Hotel itself has excellent facilities, bar, restaurant Brekky, pool, coffee shop. All with high quality food and drink and good atmosphere. Free wifi is always a great thing too when you're travelling and with no cap/limit. What made the stay however was the superb service of the staff, who went above and beyond to make our stay excellent. We arrived at 9am having just flown in from Aus, expecting to have to drop bags and come back later to check in. Instead we were allowed to check in straightaway and told what was good to see in J'Burg (noting only there for 36 hrs). As we wanted to see more stuff yeh follow g'day too, we were able to have another late check out, meaning we got to see so much more than we expected in J'Burg. As it was such a good experience we stayed another night just before leaving Johannesburg, this time with a bigger group and again the service was fantastic. Will always stay here when passing through J'Burg and recommend to everyone. Value for money!!!

  • Stayed December 2013, travelled with friends
    • Value
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Helpful?
Thank Granules2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 21 January 2014
Dear "Granules2013",

Wow - excellent comments and thank you for becoming a true Crowne Plaza Johannesburg ambassador! We cant wait to welcome you back upon your next trip to beautiful Mzansi...

Greetings from the entire Crowne Plaza Johannesburg team!

Alwyn Hoffman - Guest Relations Manager
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Atlanta, Georgia
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 December 2013

I love this hotel and the friendly staff. Whenever I have a stopover in Johannesburg I will stay here. The hotel is very nice and it is inexpensive for the quality of sleep and service I receive.
The breakfast buffet is excellent and I have never had a bad room while staying in this hotel.

  • Stayed December 2013, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank LMMUTTER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 20 December 2013
Dear "LMMUTTER",

Thank you for sharing the love for our hotel!

We much appreciate your loyalty to the Crowne Plaza Johannesburg as well as the Crowne Plaza brand. We are looking forward to hosting you again soon.

Warm regards,

Allan Clingham - General manager
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Los Angeles, California
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 December 2013

Picked the Crowne Plaza Rosebank this trip instead of the Holiday Inn Rosebank because of a cheaper price and to try a different hotel. The Crowne Plaza is an older hotel compared to the other IHG property up the road. I stayed in the South Tower which seemed tired and had a lack of electrical outlets in the room. (Had to pull the clock radio out to charge my phone) The bathroom was probably as large as a closet. It was very tiny with a shower/toilet/sink all wedged in. The service from the Front Desk and Bell Desk was ok, however it seemed like to were disturbing them when you were asking a question. The Zone (Mall) is a couple blocks away from the hotel which gives you a variety of eating options if you wanted to get away from the property. Overall, the property was fine maybe a refresh of the rooms would bring it up to par.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ADashFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 17 December 2013
Dear "CODashFlyer",

Thank you for the honest feedback on your stay. Clearly, we are very disappointed to hear that we have not fully lived up to your expectations. Our hotel is indeed an historical location as its been a hotel for many many decades in the funky suburb called Rosebank.

Our public areas as well as the rooms have been refurbished a few years ago, hence have been provided with a new and fresh Crowne Plaza look and feel. However, we have noted your points of improvement when it comes to the facilities on offer and will certainly discuss this with the management team in detail.

We do hope that your recent experience will not deter you from visiting us again in future, as we would love to host you once more, upon your return to Johannesburg.

Warm regards,

Allan Clingham - General Manager
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Additional Information about Crowne Plaza Johannesburg - The Rosebank

Property: Crowne Plaza Johannesburg - The Rosebank
Address: CNR Tyrwhitt & Sturdee Avenues | Rosebank, Johannesburg 2132, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Johannesburg
#11 Luxury Hotel in Johannesburg
#12 Business Hotel in Johannesburg
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Johannesburg - The Rosebank 4*
Number of rooms: 318
Official Description (provided by the hotel):
Crowne Plaza Johannesburg – The Rosebank is a modern and stylish Johannesburg Hotel that is ideally located for business and leisure travel. The establishment is only 30 minutes drive from O.R.Tambo International Airport and a short drive from the Johannesburg and Sandton Business Districts. The hotel is in walking distance of the Rosebank Mall and the African Craft Market that offers visiting guests a wide array of up-market shopping and dining options. The hotel’s central location makes it the ideal base to access famous Johannesburg tourist attractions such as the Apartheid Museum, Lion Park and Soweto. Coca Cola Park Stadium and Wanderers Cricket Ground , both major sports stadiums are within 10 minutes drive from the hotel.If you do not feel the need to venture out of the hotel, we offer the various dining options such as the Butcher Block, Fresh Restaurant and the Rosebank Cafe. For some of the most famous cocktails in Johannesburg, our very own funky and trendy Circle Bar is the place to be. ... more   less 
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Also Known As:
Crowne Plaza Johannesburg - The Rosebank Hotel Rosebank

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