I expected the Crowne Plaza brand of old but was pleasantly surprised by a very modern, fresh, efficient and beautiful experience. Felt more like a boutique hotel than a large hotel brand - which was great! The decor is fab too!!More
I expected the Crowne Plaza brand of old but was pleasantly surprised by a very modern, fresh, efficient and beautiful experience. Felt more like a boutique hotel than a large hotel brand - which was great! The decor is fab too!!MoreShow less
I am deligghted that you had a great stay in our " Modern Boutique hotel " namely The Crown Paza Rosebank. I am looking forward to yuour next visit to us. Kind regards Alwyn Hoffman Head Concierge
I stayed here for a business trip with my wife and was due to stay 4 days but stayed only 1 and checked out. On check in the hotel lobby was so busy and a lobby was a mess and one of the lifts is not working and you wait for an age for it to arrive. In the room the cupboard door did not move so could not get to the safe, the cupboard was broken, there is only a plug on the desk and you have to unplug the lamps to get a plug next to the bed, the room floor was not clean, the shower leaked all over the floor, there is only a rain shower and no side shower so you have to get your hair wet to have a shower and generally the room was tired and below the expected standard.
Walking here from the train is not recommended at night if you do not know the route, we arrived about 8pm and asked 3 security guards for the way to the hotel and they could not direct us, we had to walk through some busy bar area and down a street that smelt of urine and was not a pleasant experience.
I regret that you did not experience the true hospitality that both the Crowne Plaza and the Rosebank area has to offer from the time that you arrived and had to cut short your trip.
I see from your arrival at the Rosebank Station and walking to the hotel that you used some quite roads to get to the hotel. Tyrwhitt Avenue is the main road leading from the Station and shopping Mall district to the hotel . This is a busy road and is also serviced by our community police force .
The lifts at the hotel are currently being fitted with brand new system and I am proud to advise that we have one new lift in operation and the second one in the South Tower is being worked on currently. This one will be fully running in May. We do have the service lift that guest are using as well .
I must apologize for the maintenance and housekeeping issues that you were faced with in your room. Please will you advise me on your booking name or your room number and date that you stayed so that I can have my team investigate who let us down .
I do hope that you will be returning to The Crowne Plaza again to experience our True Excellent service soon.
The Crowne Plaza Rosebank
We stayed at this hotel during a business trip. The room was really nice and modern - the bathrooms are really interesting if you are staying as a family (they are kind of see-through). The windows are huge! Really great!
The breakfast was nice, many fruits and fruit purees. The cappuccino was delicious! A bit more desserts choice would be nice.
Elevators- really slow and frustrating!!! And you cannot use the stairs to go to the ground floor(!?!). You have to wait 3-4 minutes just to go to the first floor!(And you cannot use the stairs!)
Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied the features of our room accommodation and breakfast selection. I am sorry that your stay was negatively affected because the elevators were slow. Please accept our sincere apologies for any inconvenience it may have caused you. We are highly motivated by your words and ensure you that we shall continue to strive for excellence. We welcome any opportunity to improve.
We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.
According to locals this place was revamped a little while back and the result is a very smart hotel with all the amenities you could ask for. The rooms are clean, spacious and well appointed, the service good all round and the resident steak restaurant a must eat. The gym is also reasonably well equipped, although the pool may disappoint as it's a little on the small side.
The location in Rosebank is reasonable, just a few minutes walk from the nearby mall where you'll find a ton of great restaurants (but few reasonable shops) plus the Gautrain station, making it accessible from the airport. However, Rosebank doesn't really have that much going for it and to get anywhere of note you're having to take the Gautrain (limiting travel hours) or a taxi (pretty much the only thing in South Africa that's comparatively expensive).
Dear "Gareth R",
Thank you for choosing to stay with us! Its much appreciated. Your detailed feedback will be shared with the rest of the team.
We look forward to welcoming you back again soon.
Alwyn Hoffman - Guest Relations Manager
Just back from this hotel. What a fantastic place to stay. Everyone is so friendly, helpful and always smiling. Excellent food in the Butcher's Block restaurant and still very cheap compared to the UK.
We were greeted by the Hotel Manager on arrival. That's never happened before anywhere.
We organised a trip to Soweto through the hotel and had our own minibus with driver / guide. His name was Dennis and what he didn't know wasn't worth knowing.
Very close to the Mall and all the restaurants and very safe to walk about even at night.
We enjoyed the Elite Member and all that came with it.
Well done The Rosebank and thank you.
What a delight to read that you enjoyed the true hospitality that we offer at The Crowne Plaza Rosebank. I am indeed looking forward to your return visit soon. Kind regards Alwyn
This hotel is ideally situated in Rosebank. Takes 5 minutes on the train to Sandton and well priced for the facilities and services offered. The rooms were very clean and my entire stay a pleasure. The Rosebank shopping Mall is currently undergoing refurbishment, almost finished, once done this hotel is within a 5 minute walk of some great restaurants and shops. There was a grill house inside the hotel, will give it a try next time.
Thank you for your review on your stay with us at The Crowne Plaza and for the positive insight into the surrounding area. I am looking forward to your return visit soon to as as well as for your feed back on The Butcher Block. Kind regards Alwyn