We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The bed was the saving grace”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Crowne Plaza Johannesburg - The Rosebank
Ranked #10 of 66 Hotels in Johannesburg
Certificate of Excellence
Level 1 Contributor
3 reviews
3 hotel reviews
“The bed was the saving grace”
Reviewed 18 June 2014

If it was not for the very comfortable bed and quiet room, I would have walked out of the hotel upon arriving at my room.

Worst service ever and a simple "I don't care" attitude from staff. I've provided written feedback to the management about several issues that occurred during my stay which were completely unacceptable and I'm yet to hear back from them, which is most concerning.

In short - avoid at ALL costs.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riaan v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CPJ, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 19 June 2014
Dear Mr Riaan V
Thank You for your review received. Brandon Adams our Front Office Manage has been in touch with you regarding your comments received.
Kind regards
Alwyn Hogffman
Head Concierge
The Crowne Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

663 reviews from our community

Traveller rating
    211
    293
    100
    35
    24
See reviews for
53
110
50
379
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level 5 Contributor
72 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 June 2014

I've stayed here for over 20 years - the new makeover is welcome - if not rather camp ! Good breakfast and good rooms. Bar has a little smoking garden outside, where you can still get wifi, and the barmen are friendly if you make friends with a tip ! Had to go off to Zim for a couple of days and they messed up my return reservation, which was annoying, but they ended up upgrading me to a suite in the end which was OK. Some staff excellent - but generally the level of service could be improved. 5 minute walk to Rosebank mall & restaurants, and next to the police station which improves your outlook on security. Good Butchers Block restaurant in house - but check out the main one in Sandton Square for the real deal!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChubbysHiFi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CPJ, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 19 June 2014
Dear ChubbysHiFi

Thank you for your repeat visits over the past 20 years to us at The Crowne Plaza. I am delighted that you liked our "Camp " interiors . I must apologize that we did not have your booking on arrival from Zimbabwe. The Butcher Block is the only one in Johannesburg and in Sandton it is a different brand . I do hope that we will be seeing you back at The Crowne Plaza soo.
Kind regards
Alwyn Hoffman
Head Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mauritius
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 June 2014

I really enjoyed the Crown Plaza hotel. The place is very convenient for me, nice restaurant. The gym is small but cosy and welcoming, convenient its open until late and early in the morning. Angela is very friendly and helpful !!!
The bar however is not very welcoming, closes early and barman not very friendly. i felt like i was disturbing them every time i was ordering a drink and they were doing me a favor serving me.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hugues R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CPJ, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 19 June 2014
Dear ChubbysHiFi

Thank you for your repeat visits over the past 20 years to us at The Crowne Plaza. I am delighted that you liked our "Camp " interiors . I must apologize that we did not have your booking on arrival from Zimbabwe. The Butcher Block is the only one in Johannesburg and in Sandton it is a different brand . I do hope that we will be seeing you back at The Crowne Plaza soo.
Kind regards
Alwyn Hoffman
Head Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi
Level 5 Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 June 2014

I must admit that some of the negative reviews on this hotel almost made me change my mind but I am so glad that I took the risk and stayed at Crowne Plaza. Good location, wonderful service, friendly staff, very good rooms... I could go on and on. My one week stay was totally worth it. Kudos and I shall definitely be coming back. I however do hope they can fix the elevators soon. Only one was in use and quite slow.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HopeNairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CPJ, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 14 October 2014
Dear "sebaheinrich"
Thank you for the lovely review on the hotel. I must point out that our new summer menu will be brought out next week and there are some really interesting dishes .

I trust that we will be seeing you back at The Crowne Plaza Rosebank , in the new season

Kind regards
Alwyn Hoffman
Head Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lenasia, South Africa
Level 6 Contributor
343 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed 8 June 2014

Decided to treat myself for my birthday so used some of my points for a couple of free nights... Checked in late evening. Reception was very friendly and had a good knowledge of the surrounding area. 5 minute walk from Rosebank Mall. The hotel lobby is quite modern and upmarket. The King suite rooms are nice with a lounge. The standard rooms and Twin rooms are fairly small for crown plaza standards. The Club Lounge needs to be refurnished so that more than two families or groups can be accommodated at a time. The room service was the worst I have ever experienced. Called Room service at around midnight and ordered 2 toasted cheese and a milkshake. They didn't know what a milkshake was, would check if they have any. Anyway, 40 mins later, we get 1 toasted cheese and some type of a yoghurt drink. The other sandwich came another 40 mins later. By this time I was just too tired to eat. Check out was speedy and friendly.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AzTee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
don j, General Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 26 September 2016
Dear AzTee

Your feedback is much appreciated.
The hotel and it's staff will be ensuring that we turn the feedback into an improved guest experience.

Kind regards
Don Jesseman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
Reviewed 3 June 2014

the host was beyond expectation, the location was good for people travelling by Gautrain, the shops are around the corner if arriving prior to the meeting. the reception area is stunning we especially at night

Room Tip: try the vegetarian snacks
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Madamtrudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CPJ, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 6 June 2014
Dear WanderingBird
Thank You for your reply to the guest survey . I understand that the we did not have your membership number in the system thus the upgraded benefit was not granted prior to you arrival. I am pleased that we were able to sort out your electrical issue . I do hope that we will be seeing back at The Crowne Plaza soon.
Kind regards
Alwyn Hoffman
Head Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baghdad, Iraq
Level 4 Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 June 2014

A short walk from Rosebank Mall is the Crowne Plaza, where we went because the Hyatt was full for a conference that we were attending. Don't expect them to instantly offer you an upgrade if you are a Platinum member- you have to ask. The suites were spacious but did not have a bathtub. We also had trouble with charging our phones due to a problem with the electrical outlet but got that quickly sorted. Breakfast was very good and the staff were friendly. Overall we were satisfied with our stay in this walkable location.

Room Tip: Ask for an upgrade to the Executives Tower.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WanderingBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
don j, General Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, 26 September 2016
Dear WanderingBird

Your feedback is much appreciated.
The hotel and it's staff will be ensuring that we turn the feedback into an improved guest experience.

Kind regards
Don Jesseman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Johannesburg
0.3 mi away
Holiday Inn Johannesburg-Rosebank
3.8 mi away
Genesis All-Suite Hotel
Genesis All-Suite Hotel
#13 of 66 in Johannesburg
318 reviews
0.3 mi away
Monarch Hotel
Monarch Hotel
#2 of 66 in Johannesburg
399 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
0.3 mi away
Hyatt Regency Johannesburg
1.9 mi away
African Pride Melrose Arch Hotel
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Johannesburg - The Rosebank? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Johannesburg - The Rosebank

Property: Crowne Plaza Johannesburg - The Rosebank
Address: CNR Tyrwhitt & Sturdee Avenues | Rosebank, Johannesburg 2132, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Johannesburg
#10 Luxury Hotel in Johannesburg
#12 Business Hotel in Johannesburg
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Johannesburg - The Rosebank 4*
Number of rooms: 318
Official Description (provided by the hotel):
Crowne Plaza Johannesburg – The Rosebank is a modern and stylish Johannesburg Hotel that is ideally located for business and leisure travel. The establishment is only 30 minutes drive from O.R.Tambo International Airport and a short drive from the Johannesburg and Sandton Business Districts. The hotel is in walking distance of the Rosebank Mall and the African Craft Market that offers visiting guests a wide array of up-market shopping and dining options. The hotel’s central location makes it the ideal base to access famous Johannesburg tourist attractions such as the Apartheid Museum, Lion Park and Soweto. Coca Cola Park Stadium and Wanderers Cricket Ground , both major sports stadiums are within 10 minutes drive from the hotel.If you do not feel the need to venture out of the hotel, we offer the various dining options such as the Butcher Block, Fresh Restaurant and the Rosebank Cafe. For some of the most famous cocktails in Johannesburg, our very own funky and trendy Circle Bar is the place to be. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Agoda, Hotels.com, Odigeo, Priceline, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Crowne Plaza Johannesburg - The Rosebank reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Johannesburg - The Rosebank Hotel Rosebank

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing