First impressions usually go a long way but in this case what a disappointment.. My husband was a guest speaker and the hotel had been selected for us . The position is nice with plenty of restaurants around. That's where it ends. The hotel is a business hotel and a place for peopl to meet for drinks .The staff are the biggest asset but badly trained. Lip service is the way they deal with challenges... Rooms not properly serviced . it took 5 phone calls over 3 days to get lights fixed and finally a call to guest services to get some reaction. There also fires made each night outside so that you can't open your windows to get fresh air despite or your room smells like a fire pit. We were offered a voucher for dinner as compensation- lovely gesture- until we were subjected to poor service and sub standard food. All explained away by the chef being off. The food on the break fast Buffett was left out too long and my husband landed up with food poisoning on the last day... As a doctor he sent an email of complaint to the hotel but to date - almost 3 weeks - we have yet to hear from them. There were challenges with transfers as well but these were dealt with in a professional manner by the limo company who subcontract to the hotel. Please note you are not offered the option of a metered taxi should you need transport around Johannesburg.
- Official Description (provided by the hotel):
- The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more less
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- Also Known As:
- Protea Hotel Fire And Ice! Melrose Arch