I expected this hotel to have the quality and service to match it's excellent location. However, I was very disappointed with both. Although the front desk staff was not rude, they were not friendly nor helpful either. The room had the most impractical design for a hotel room that I have ever encountered. It consisted of one room with a shower curtain that could be drawn to partially enclose a bathroom, shower area. Otherwise, the shower was open and right in the sleeping and living area. Privacy was simply not possible. Furthermore, the outside door opened right into the bathroom/shower area. Although the toilet was located in a water closet, we did have to request the cleaning staff to come and re-clean this area, as it was not clean when we checked in.
We had lunch in the restaurant of the hotel and we waited a full hour for our food. Several other people complained about similar service. The restaurant manager gave the excuse that they had been unexpectedly busy in the bar area. Numerous inquiries about our meals proved futile and just as we were about to leave, the meal arrived. The manager charged us full price for the meal, despite the long wait.
The rooms had no WiFi access in them, although some computers were available for use in the main lobby. Again, service was an issue. The computers were not user friendly and the passwords kept changing. I needed to get front desk staff to help me, but they were short staffed. I tried to order a mineral water at the bar, but it was never served to me.
I gave up on the computer. During the day I purchased my own mineral water at a local store. I do not recommend this hotel.
- Official Description (provided by the hotel):
- The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, Agoda, Booking.com, HotelQuickly, 5viajes2012 S.L., Evoline ltd, HotelsClick, Cancelon and getaroom.com so you can book your Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Protea Hotel Fire And Ice! Melrose Arch