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“Is great service enough?”
Review of The Reef Hotel

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The Reef Hotel
Ranked #22 of 68 Hotels in Johannesburg
Level Contributor
114 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Is great service enough?”
Reviewed 14 March 2014 via mobile

Possibly the best place to stay right down town... Attentive service and a team that goes the extra mile! It is a downer when you get to your room and the smell of a previous smoker hits you.... Make sure you get a room away from noise and insist on non smoking!

Stayed March 2014, travelled on business
Helpful?
Thank GertdeBeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iain T, General Manager at The Reef Hotel, responded to this review, 17 March 2014
Thank you very much for taking the effort to post a review about The Reef Hotel.

We are very happy that you like our hotel, and that you found our staff to be friendly and attentive.
We do however apologise for the state of your room , which did not meet with your expectations. As a hotel we made a decision to have all of our rooms non-smoking as we believe that is the way for the future. The unfortunate side affect is that certain of our guests will smoke in the rooms regardless. This is something that we will and must monitor going forward, to ensure that this does not get repeated.
When booking your next stay, please contact myself or one of my team and we will personally ensure that your room is checked and double checked.
Regards
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379 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Frankfurt, Germany
Level Contributor
4 reviews
Reviewed 5 March 2014

Contacting the hotel to get a shuttle to pick us up from the airport was a breeze. The staff was incredibly friendly and assisted us with a driver to get us to Ellis Park as well as taking us to the local garage for some nightly necessities. The wifi was pretty good and the room was very comfortable.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank mesharae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iain T, General Manager at The Reef Hotel, responded to this review, 7 March 2014
Thank you very much for your kind words, we are very happy that you had a great experience at The Reef Hotel.

We believe that our staff are awesome and helpful, and it is heartening to hear that our guests actually experience this first hand.

We look forward to hosting you again - soon.
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Mookgophong, South Africa
1 review
Reviewed 4 March 2014

I recently traveled to Johannesburg to attend Meetings Africa. My boss booked us rooms at the Reef Hotel and at first I was a bit unsure as this was truly in the Heart of Jo'burg. From arriving to departing, I could not have predicted such a nice stay! When we came in on the 1st Floor we were warmly greeted by the staff and directed to the 3rd floor where Beauty ( the nicest receptionist) greeted us. Thanks to the Rooms Division Manager Mr. Peter Saiff we were allowed a early check in, this was appreciated as he knew we were travelling from quite far. Both Mr. Saiff and his personnel treated us like royalty. Breakfast was a PLEASURE!!!! I truly did not want to leave the lovely Goldmine restaurant with its friendly waiters and Lovely Chefs! I would also like to mention that it was so nice being visited by the General Manager Mr. Ian Turner. He made our stay extra special! Thanks to everyone there for a nice stay in the City!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marthsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iain T, General Manager at The Reef Hotel, responded to this review, 5 March 2014
Thank you very much for the kind words, it is always great to get a positive response from our guests.

I am glad our staff looked after you so well and will convey your thanks to them.

We look forward to welcoming you back.
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Cape Town Central, South Africa
Level Contributor
136 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 4 March 2014

having to stay in the Johannesburg cbd for business is already tough... so this was the best suprise find!

DO NOT let the building's outside/exterior appearance fool you - you will understand why this hotel has 4 stars from the moment you walk into the reception area on the 3rd floor.

Exceptionally friendly and efficient staff at the front desk just added to this winning formula of a perfect location when required to attend meetings in the cbd, very stylish bar area and well decorated rooms (art decor and old school concrete features). the bathroom was just as well fitted, spacious and spotless!

Room Tip: - extremely narrow parking garage so take care
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brad_capetown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iain T, General Manager at The Reef Hotel, responded to this review, 5 March 2014
We are glad you enjoyed our hotel and loved the design so much. We are really well positioned near Central Jhb, and agree with your comment that we are a hidden treasure.

Our parking is tight, so please call ahead, in future, and one of our drivers would be happy to park your vehicle.
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Johannesburg, South Africa
1 review
Reviewed 25 February 2014

From the moment we walked in the staff all friendly and awesome five coarse dinner for valentines the special turn down was a great touch. Will definitely be back want to try the Elevate roof top club on our next visit.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jessica_bohm1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iain T, General Manager at The Reef Hotel, responded to this review, 5 March 2014
Thank you very much for your positive responses, we are glad that you enjoyed your stay. We had good feedback for our Valentines Special so keep your eyes peeled for future specials.
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Dar es Salaam, Tanzania
Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 13 February 2014 via mobile

I stayed in this hotel for two nights, would say the best value for money among Johannesburg cbd hotels. Ultra clean rooms, friendly staff, nice restaurant. The negatives - for the four star rating they dont have an in house spa and there is no 24hours coffee shop. If you arrive late night have sleep hungry.
.

Stayed February 2014, travelled on business
Helpful?
1 Thank Business T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iain T, General Manager at The Reef Hotel, responded to this review, 16 February 2014
Thank you for your kind words and excellent review we welcome any feedback and it it always nice to hear good things about the Reef Hotel

As an inner city hotel, space is at a premium, so as you pointed out we do not have an in-house spa. We do however have an arrangement with a fantastic spa within a few minutes drive - by complimentary shuttle - who can offer you a great experience in wonderful surroundings.

We also do not have a 24 hour cofee shop, because there is not really much of a demand for such a facility - we would however be happy to arrange for food to be prepared and kept for you, on your next visit, if you were arriving late.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 30 January 2014

We found the hotel extremely comfortable with very warm modern decor. The staff were friendly informed and efficient. The breakfast offer was excellent - tasty fresh fruit and lashings of everything else, at a price you'd be more than willing to pay.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank ZahTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iain T, General Manager at The Reef Hotel, responded to this review, 3 February 2014
Thank you for taking the time to rate us, as a Hotel on the Tripadvisor website.

We are very happy that you enjoyed your stay with us and that you find us to offer Value for Money.

We also pride ourselves on our breakfast offering. so it is satisfying to get such positive feedback

The Reef Hotel looks forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Reef Hotel

Property: The Reef Hotel
Address: 58 Anderson Street | Marshalltown, Johannesburg 2001, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #22 of 68 Hotels in Johannesburg
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Reef Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
The 4-star Reef Hotel is a 5-minute drive from Johannesburg's City Hall. It has an on-site restaurant and modern guest rooms with satellite TV and individual decor. Rooms at Reef Hotel feature floor-to-ceiling black and white photos. Each has a sitting area with a large satellite TV. The private bathroom offers a separate bathtub and shower in a deluxe room and a shower only in a standard room. Reef Hotel's restaurant uses fresh, seasonal ingredients to prepare both South African and international cuisine. The hotel's in-house bar offers South African wine, international champagne and has panoramic views of Johannesburg. The Apartheid Museum is a 5 minute drive from Reef Hotel. Many of Johannesburg's art galleries are also nearby. Complimentary shuttle is available within a 5KM radius subject to availability. ... more   less 
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