We recently attended a wedding at the Thaba Ya Batswana Hotel and because we traveled from far to attend the wedding, decided to stay at this Hotel. We checked in after the wedding and once inside our room noticed that half of the room (including the bathroom) had no electricity. It took more than an hour for the hotel staff to respond to our dilemma and to book us into a new room. The new room had electricity but was not prepared for guests and thus had no towels, toiletries, bathrobes, coffee and tea making facilities etc. We waited again for more than half an hour for this to be rectified. By this time it was 3 am. We only slept for 4 hours as we had to leave early to make our journey back home. When we woke, we phoned reception to provide us with the necessary golf-cart to return us and our luggage to our car. We were told that someone will be there in 5 min. After 15 min we phoned again and were told someone is on their way. After another 15 min we phoned again and were then told that they lied concerning the golf-cart, no one was in fact on their way as they could not get hold of the relevant individual. We thus walked with our luggage to our car. This delayed us to such an extent we could not make us of the breakfast included service.
Despite all my complaints, the Hotel has not provided me with a refund, an apology or even an explanation.
- Official Description (provided by the hotel):
- Thaba Eco Hotel is a rare and valuable jewel surrounded by the Southern Johannesburg metropolis. It is situated in the Klipriviersberg Nature Reserve just 10 km from the city centre and has an abundance of indigenous trees, plants, birds and wildlife. Thaba is passionate about professional, service-oriented hospitality. This, along with the beautiful world class facilities and breathtaking natural surroundings, makes it the venue of choice for weddings and all special occasions. Thaba offers an idyllic setting in contemporary African style that will make your special day unique and unforgettable. Our delightful on-site church is the perfect place for your sacred wedding vows to be concluded in a romantic atmosphere with panoramic views. Our team of professional wedding coordinators will take care of everything in the finest detail to ensure that you can fully enjoy every moment of your dream wedding. Relax in the luxury hotel rooms amidst the tranquil setting with breathtaking sunsets and unwind at the spa, refreshing pool and meditation trail. The Kraal Restaurant and Olive Tree Coffee Shop offer cuisine to satisfy the most discerning of palates with superb food and wine, delightful treats and rich aromatic coffee. ... more less
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- Also Known As:
- Thaba Ya Batswana Hotel Johannesburg