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“Five star experience”

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The Residence Boutique Hotel
Ranked #1 of 68 Hotels in Johannesburg
Certificate of Excellence
Edinburgh, Scotland
Level Contributor
138 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Five star experience”
Reviewed 17 March 2013

This hotel is lovely. We recently stayed here for two nights and enjoyed ourselves completely. There was a small problem with our room but this was rectified quickly and efficiently by the staff. All the staff were welcoming and could not do enough to help us. The decor is very tasteful, the grounds are stunning and the food is delicious. If you visit Johannesburg, I would recommend you stay at this hotel!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Scotland1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 20 March 2013
Thank you so much for taking the time to provide us with your review. We really appreciate it and are so glad you enjoyed your stay with us.
Wishing you all the very best for the rest of 2013 and hope we are able to welcome you back in the near future.

kindest regards
The Residence team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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696 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (199)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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  • Spanish first
  • Any
English first
Berkeley
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 March 2013

After 34 days in Africa a bit of luxury was so appreciated. A bath service in my out door tub, with rose petals. Dinner in my room. Fantastic way more that anyone could eat breakfast of quality food. No one was staying in my room the next day so I got to have use of it till I left for my late in the day flight back home. The small details were so appreciated.
The only thing I would of done differently was have another service to take me to airport. The one Hotel used was way more than any other I used in Johannesburg and my other Hotels were even further from airport.

Room Tip: their basic room is luxury
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  • Stayed February 2013, travelled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mutzelBerkeley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 20 March 2013
Thank you so much for your lovely review. We really do appreciate you taking the time to do so. We thank you for your feedback and would like to confirm that we have double checked our transfer rate even though it is a Rolls Royce and it is still in line with other service providers.
We would like to wish you all the very best and hope to be of service to you again in the near future.

Kindest regards
The Residence team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montague
Level Contributor
185 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 14 March 2013

The Residence may be my finest hotel experience. Ever. The decor, grounds, lighting, attention to detail are all exquisite, warm and welcoming. The physical features alone would make this a five star rating. But the staff are what make this experience so wonderful. Everyone went out of their way to make us comfortable, from the moment we arrived. The food was superb, beautifully presented and graciously served. The outdoor spaces of the rooms with jacuzzis are sublime. The jacuzzi is not something I usually seek, but I love outdoor space. And these units have the loveliest outdoor seating and dining that I have ever experienced. I enjoyed a great massage and nail treatment on the premises. And do ask for the hotel to arrange transportation for you. The drivers are knowledgable and very professional. I hope to return and find the same wonderful people creating this wonderful place. Thanks to all of you.

Room Tip: All the rooms are lovely. Those with a jacuzzi have incredible outdoor space. The Mandela suite is o...
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Markey2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 20 March 2013
Thank you so much for taking the time to provide us with your review. We really do appreciate it and are so glad you enjoyed your stay with us. Its always welcoming hearing that the hard work and attention to detail is noticed and appreciated.
We hope to see you again someday soon and wish you all the very best.

Kindest regards,
The Residence team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
209 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 489 helpful votes
Reviewed 12 March 2013

absolutely a lovely hotel with very charming personell, they do give the hotel a personal touch and make you feel "welcomed and at home". We stayed in room 4 and it was very spacious and even had an extra bathroom - outdoor bathroom, just loved it! Breakfast is wonderful, it is quiet and the surroundings is beautiful. The spa is well worth a visit (you have to book in advance as the ladies will come to the hotell to provide the services) very pleased with facial and mani/pedi work. As some other guest has pointed out, the location of the hotel is somewhat "outside everything"; the driver will take you to resturant etc but it is wise to be aware that this is not in walking distance from anything. We had lunch and dinner at the hotel and it was very good så that is also an option. For a relaxing weekend we found this hotel to be just what we needed to wind down and relax.

Room Tip: Room 4 has an outdoor bathroom, in addition to the indoor! And a living room with fireplace.
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Ducati40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 13 March 2013
Thank you so much for providing us with your review. We are so glad you enjoyed your stay with us.
From the team at The Residence we would like to wish you all the very best and thank you for chosing to stay with us.
Kindest regards
The Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Copenhagen, Denmark
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 March 2013

This was a first! After many years of booking individual travel myself via the web, we chose to go by reviews on Trip advisor rather than hotel consolidator bookingpages,in order to find the place for our overnight stay in Jo'burg on the way back to Europe. So that's how we found the Residence in Jo'burg (Houghton) and I can assure you, we weren't disappointed with our choice!!!

As other reviews have already pointed out, this is a boutique hotel which is in a class of its own. Not just in Jo'burg but in Africa! Everything about the hotel was an extremely positive experience. The Staff is impeccable and very service minded, the hotel interior is in some places opulent but yet beautiful and best of it all is that it truly makes you feel at home in the best sense of the word. Add to that that the location is perfect in a nice, quiet JNB-neighbourhood amongst embassies, Nelson Mandela and a large contingent of ANC-brass!

This was our first visit to The Residence, and unfortunately we arrived late in the evening and therefore only enjoyed the services of the hotel (much too) briefly, but I can assure anyone staying at the Residence that there's plenty to do and enjoy if you have time to spare, including playing tennis on the hardcourt in the garden:-)!

Thank you to "the Residence" for a fantastic stay! We will definitely be back again soon, maybe at the time you've expanded the premises to include the neighbours house, allowing more guests to have "the Residence experience".

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lars T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 13 March 2013
Thank you so much for taking the time to provide us with your review. We are so glad you enjoyed your stay with us and hope you had an enjoyable trip back home.
We would like to wish you all the very best and thank you again for choosing to stay at The Residence.

Kindest regards
The Residence team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
79 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 26 February 2013

The hotel, clearly is a masterpiece. The service is brilliant, the staff has an answer to everything. The amenities in the room are breathtaking- several fancy gadgets, free mini bar, gourmet coffee, world-class cosmetics and many more things. The lobby area of the hotel is full of interesting curios, artifacts, paintings, books, etc- one could spend a whole day admiring each of these. There is a spa, a tennis court (!!) and two pools. Breakfast is an experience that cannot be described- the quality of the food and of the service is better than anywhere we have seen.

Yet, the hotel is also a miniature. There are only a few rooms, the size of the room is not very big. The starwells, alleys and corridors are all quite small. The size of the gym is about the same as a usual hotel bathroom. Everything is very, very well done and well thought of, but sadly we felt somewhat cramped with the lack of some open spaces which one is used to while staying in a hotel with 5 star rating. It is, in fact an excellent residence but not really a hotel.

The location of the hotel is also not very great- we had our own car so for us it was easy to reach and move out. the hotel is located in a residential area, i think one of the posh areas of Johannesburg where a lot of consulates and politician's houses are also located. There is no commercial or tourist spot that one can reach by walking, and not much of a view of the city life, crowd or skyline.

Room Tip: Take some extra time to savour the breakfast- worth it!
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NG42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 5 March 2013
Thank you so much for taking the time to provide us with your review. We really do appreciate it. We are so glad you enjoyed your stay with us. We strive to provide our guests with the best experience possible, even if that means recommending a larger city centred hotel which might have met your requriements.
We wish you all the very best for 2013.

Kindest regards
The Residence team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 February 2013

What a wonderful hotel. Recommended by a colleague I was tentative - Johannesburg is not exactly short on good hotels. However this is an outstanding hotel - they don't miss an opportunity to impress. The reasonableness of free soft drinks in the mini bar compared with like hotels charging ridiculous amounts, the outstanding breakfast which must meet all tastes, outstanding dinner menu at very reasonable prices and the very best turn down service. The rooms are outstanding - the ultimate in comfort. Staff could not be any better, not one of them. All at a very reasonable price. I spend many nights in Johannesburg each year and many of my colleagues do also. We now have a new base in Jozi. Can't wait to return!

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 20 February 2013
Thank you so much for taking the time to provide us with such a lovely review. We really do appreciate it. We are so glad you enjoyed your stay with us and look forward to welcoming you back.
All the very best.
The Residence team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Residence Boutique Hotel

Property: The Residence Boutique Hotel
Address: 17 4th Avenue | Houghton, Johannesburg 1477, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 68 Hotels in Johannesburg
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Residence Boutique Hotel 5*
Number of rooms: 11
Official Description (provided by the hotel):
The Residence is a five star boutique hotel which is truly one of a kind. No effort has been spared in creating a warm, luxurious, elegant and inviting atmosphere. With eighteen designer suites with ultimate comfort and privacy, here you can sit back and take in the views of the garden, tennis court and pools. Explore the serene sanctuary of the senses with our spa and unwind in the sauna and steam room. ... more   less 
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