We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Unbelievably Great Service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Residence Boutique Hotel
Ranked #1 of 68 Hotels in Johannesburg
Certificate of Excellence
Seattle, Washington, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Unbelievably Great Service”
5 of 5 bubbles Reviewed 11 November 2013

I stayed at The Residence while on a business trip and it was one of my favorite hotels to date. The price was very reasonable especially compared to other "corporate hotels" that my company would have paid for and the service and experience was far better and more personalized than any of the chain hotels. The service that was provided throughout the week with regards to the front desk, room service, and dining service (breakfast, cocktail hour and dinner) was amazing. I have recommended to friends and family and will definitely stay there again when going back to J-Burg.

Room Tip: I stayed in the Pool House which was separate from the other rooms. Very quiet, secluded and you get...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenPuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 14 November 2013
Thank you so much for taking the time to provide us with your review. We really do appreciate it and are so happy to hear that you enjoyed your stay with us. Thank you for the recommendation and we hope to welcome you back in the near future. We trust you had a successful business trip and hope you had an enjoyable trip back home.
All the very best and thank you once again from all of us here at The Residence.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

698 reviews from our community

Traveller rating
    627
    53
    9
    3
    6
See reviews for
102
401
38
63
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Montague
Level Contributor
185 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 bubbles Reviewed 6 November 2013

Thank you Sanette, Charity, Warren and all of the amazing staff of The Residence. I returned for a third visit and brought my colleagues as we traveled on business. They were taken aback at the quiet beauty and amazing service that we experienced. The rooms with their secluded and amazing outdoor space, the gardens, the dining areas, the many many retreats within the hotel create comfort and a subtle sense of luxuriousness. The food is wonderful and elegantly presented. But the staff earn the stars. They are tireless in anticipating your needs, gracious and helpful at all turns. They take pride in their work and rightly so! All of this is accomplished without stuffiness. It is a comfortable place. I recommend it as the best without the slightest hesitation and was proud to bring my colleagues and friends to share it with me. A solo traveler would be very comfortable here, as well. They also arrange transportation to and from the airport and the drivers are most helpful, often offering to show you sights along the way, such as Mr. Mandela's home. Again, the quality and graciousness are evident in all experiences with The Residence.

Room Tip: When booking, ask for the kind of ourdoor space you might most enjoy. Some are expansive with outdoo...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Markey2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 14 November 2013
Thank you so much for taking the time to provide us with your review. We really and truly do appreciate it and are so glad to hear that you have enjoyed your stays with us. We trust you had a successful business trip and look forward to welcoming you back in the near future.
From all of us here at The Residence we would like to thank you once again and wish you all the very best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

WOW! I can't even begin to describe how amazing this hotel is. We stayed for 2 nights, and then loved it so much we made sure we stayed our last night in SA there again. We were upgraded to a gorgeous room, and wish we could have stayed even longer. From the moment you arrive at The Residence the level of service is outstanding. Nothing is ever too much for the staff here, and as one of them quoted to me "anything is possible, at The Residence". The food is amazing, the Chef even came out to meet the diners, and everything is top quality. This is by far the best hotel I have ever had the chance to stay in - highly recommended, and we cant wait to come back and stay again. Well done to you all, you are the people that make The Residence so wonderful.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Josie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 1 November 2013
Thank you so much for taking the time to provide us with your review. We really do appreciate it and are so glad to hear that you enjoyed your stay with us. We trust you had an enjoyable trip back home and look forward to welcoming you back someday in the near future.
From all of us here at The Residence we would like to thank you once again and wish you all the very best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 October 2013

We stayed just one night at the Residence while on our honeymoon in SA. It is a beautiful boutique hotel in a lovely neighborhood. It was convenient to many neighborhoods. Service and breakfast were top notch. Room 3 had a private outdoor shower and soaking tub. Very romantic. The room was on the small side and wouldn't be suitable for families. Wish we had more time to spend at the hotel and to check out the spa.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 29 October 2013
Thank you so much for taking the time to provide us with your review. We really do appreciate it and most importantly glad to hear you enjoyed your stay with us. If only we had availability to upgrade you to one of our suites. They are much larger and can easily accommodate a family. We trust you had an enjoyable trip back home and from all of us here at The Residence we would like to congratulate you once again and wish you both all the very best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Level Contributor
141 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 21 October 2013

All the reviewers are spot on about this property. Compared to large chains(Shangri-la, Intercon, and the rest) this place is a breath of fresh air! From the moment you arrive at the airport to the minute you are dropped off, you feel well taken care of and spoiled!

The rooms are well appointed with great amenities, a nespresso machine, and super comfy beds. The night turn down is a treat as well! I had a few meals, and all were top notch - just as good as any high end establishment you would find in NY/DC. Breakfast in the room is such a delight, and the spa services are really good(thank you Cindy!)The staff is warm, welcoming and sincere. Keith, Charity, Lucky, Warren...they are all great.

They can arrange tours and transfers, and as a woman travelling alone on business, I felt very safe. HIGHLY RECOMMEND!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DC-IMF-FAOtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 25 October 2013
From all of us here at The Residence we would like to thank you so much for providing us with your lovely review. We really do appreciate it and are so glad to hear that you enjoyed your stay with us. We trust you had an enjoyable trip back home and hope to welcome you back someday in the near future.
Kindest regards
The Residence team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 18 October 2013

We only stayed here for two nights on our way in and out of South Africa, but wished it would have been longer. We stayed in two of their luxury suites with terraces (one with a hot tub) and they were beautiful. The service was excellent!

Room Tip: Pick a room with a beautiful terrace
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martinj911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 25 October 2013
From all of us here at The Residence we would like to thank you for taking the time to provide us with your review. We really do appreciate it and are so glad to hear you enjoyed your stay with us. We trust you had an enjoyable trip back home and hope to welcome you back someday in the near future.
Kindest regards
The Residence team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 17 October 2013

We stayed at the Residence for both of our layover nights. This is an excellent place to stay. Amazing rooms with an African feel – outdoor showers and baths but very upscale. Food is amazing. Staff is excellent. They pick you up at the airport and take you back in either a Rolls Royce Silver Shadow or a very nice Mercedes Van. After a safari in tents or Mozambique in the lodge it is exactly what you need – you are pampered.
The dining room and the spa are also excellent....make time for both.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanadaOntheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this review, 25 October 2013
Thank you so much for taking the time to provide us with your review. We really do appreciate it and are so glad to hear that you enjoyed your stay with us. We trust you had a safe and enjoyable trip back home and would like to wish you all the very best from all of us here at The Residence.
Kindest regards
The Residence team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Johannesburg hotels
1.8 mi away
Four Seasons Hotel The Westcliff Johannesburg
1.6 mi away
Monarch Hotel
Monarch Hotel
#2 of 68 in Johannesburg
5.0 of 5 bubbles 374 reviews
2.2 mi away
African Pride Melrose Arch Hotel
Show Prices
Show Prices
Show Prices
1.8 mi away
54 on Bath
54 on Bath
#4 of 68 in Johannesburg
4.5 of 5 bubbles 563 reviews
2.0 mi away
The Peech Hotel
The Peech Hotel
#3 of 68 in Johannesburg
4.5 of 5 bubbles 526 reviews
2.3 mi away
Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
Show Prices
Show Prices
Show Prices

Been to The Residence Boutique Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Residence Boutique Hotel

Property: The Residence Boutique Hotel
Address: 17 4th Avenue | Houghton, Johannesburg 1477, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 68 Hotels in Johannesburg
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Residence Boutique Hotel 5*
Number of rooms: 11
Official Description (provided by the hotel):
The Residence is a five star boutique hotel which is truly one of a kind. No effort has been spared in creating a warm, luxurious, elegant and inviting atmosphere. With eighteen designer suites with ultimate comfort and privacy, here you can sit back and take in the views of the garden, tennis court and pools. Explore the serene sanctuary of the senses with our spa and unwind in the sauna and steam room. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Ebookers, Odigeo, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your The Residence Boutique Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing