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The Residence Boutique Hotel
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Reviews (825)
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Reviewed 13 July 2014

My family and I couldn't be more pleased with our experience at The Residence and highly recommend it for families. We stayed in the Madiba Suite, which was above and beyond our expectations for our family of four.

If you are looking for high quality service, warm and genuine hospitality and every comfort, stay here!

Room Tip: Recommend the Madiba suite for families of four.
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank BMB02043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 14 July 2014

Thank you so much for your review. It was such a pleasure having you stay with us. We really appreciate your comments and trust you had an enjoyable trip back home. From all of us here at The Residence we would like to thank you once again and wish you and your family all the very best.

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Reviewed 7 July 2014 via mobile

I've only been here for one evening and luckily have one more night left and I'm already thrilled! Friendly staff and tons of special touches that make the stay really special and worth it: full size bath products and a jar of bath salts to use in your inside bathtub or outside tub, music in your room turned on and drinks waiting for you upon arrival, hot water bottles at night for the bed and Amarula for a nightcap...etc. We ate dinner here and it was delicious! I had the kudu fillet and my husband enjoyed the lamb shank followed by amazing peanut butter ice cream.
Stay here!

Stayed: July 2014
Thank Alice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 10 July 2014

Thank you so much for taking the time to provide us with your review. We really appreciate it and are so glad to hear that you enjoyed your stay with us. We look forward to welcoming you back and from all of us here at The Residence we would like to thank you once again and wish you all the very best.

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Reviewed 4 July 2014

The Residence is a beautiful and comfortable hotel. It is safe and secure. The staff was incredible! The people there make your stay something truly special. They catered to our every need and provided thoughtful services before we even made requests. They were genuinely pleased to interact with their guests. We had both breakfast and dinner there. The meals were what I would expect from an upscale restaurant in the city. In fact, we did have a meal in the city at an "upscale" restaurant and were so disappointed that we hadn't just stayed at the hotel! I highly recommend both the facilities at this hotel as well as the staff.

  • Stayed: June 2014, travelled with family
    • Value
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Thank Sam861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 8 July 2014

Thank you so much for your lovely review. We really appreciate it and are so glad to hear that you enjoyed your stay with us. It was our pleasure serving you and trust you had an enjoyable trip back home. From all of us here at The Residence we would like to thank you once again and wish you all the very best.

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Reviewed 2 July 2014

The Residence was the last stop of a three-week trip through four African countries before heading back to the U.S. We chose it based on a combination of TripAdvisor and Hotels.com reviews. The people at the hotel really make this place special! It lived up to the expectations set by the many glowing reviews. Even dinner at the hotel restaurant exceeded our expectations. What we didn't expect was the style of the hotel. I went back to read reviews to see if I'd missed something and found no references to what I'm about to say. The pictures of the hotel make it look modern, which is our preferred style -- crisp, clean, minimalist. It is not. It is loaded with quaint furniture, crystal chandeliers, and lots of lovingly placed odds and ends. I felt a bit like I was visiting my old-fashioned English grandma. We probably would have stayed elsewhere had we realized the style of the hotel. All that said, it's clear that the people who work at or with the hotel are completely focused on making your experience exceptional. And they did. It more than overcame our strong negative response to the decor. We'd gladly stay there again and recommend it to others. The hotel even connected us with a driver for the 24 hours we had in Johannesburg. He brought Soweto to life for us, coached us on what to pay particular attention to at the Apartheid Museum, and took us shopping before heading to the airport in the morning. The Residence Boutique Hotel is a gem, just know that it is in a classic setting.

  • Stayed: June 2014, travelled as a couple
    • Value
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2  Thank StartingFromSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 8 July 2014

Thank you so much for your review. We truly appreciate the feedback and are so glad to hear that you enjoyed your stay with us. We will be sure to review our gallery on our website to ensure that it reflects the true classic setting of the hotel. We trust you had an enjoyable trip back home and would once again like to thank you and from all of us here at The Residence, we would like to wish you all the very best.

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Reviewed 1 July 2014

This is quite easily one of my favourite hotels in the world. Located in a peaceful residential neighborhood, the spacious suites are a happy mix of elegance and comfort with all the amenities you would expect and more such as a private outdoor jacuzzi. With its several sitting areas/lounges, guests can enjoy quiet moments throughout the expansive property. The hotel is within easy walking distance of a shopping center and provides a suitable base for exploring the city. Dining here continues to be a wonderful experience - the hotel offers a varied menu sure to please any palate (the calamari is a personal favourite on each visit and highly recommended). Breakfast is equally scrummy! The staff go a long way in making a stay here so memorable - the gentleman who served us at dinner was delightful. The duty manager also arranged for us to have a late check out on rather short notice, a gesture that was very much appreciated. Overall, my past two visits have been superb and I'm eagerly looking forward to the next. If ever an opportunity to visit Johannesburg presents itself, this hotel is an excellent reason to go.

  • Stayed: June 2014, travelled with friends
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2  Thank CuriousBunny74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 3 July 2014

Thank you so much for your review. Its been an absolute pleasure having you stay with us and look forward to welcoming you back in the near future. From all of us here at The Residence we would like to thank you once again and wish you all the very best.

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