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TravelerJO2014
Calgary, Canada

Beyond, beyond,beyond amazing!

5.0 of 5 bubblesReviewed 13 May 2019via mobile
I would like to thank the amazing staff at The Residence for going above and beyond in everything that we needed during our stay here. The manager, Warren, went above and beyond at every turn for us. There were many things he did for us, such as constantly following up with Emirates to enquire as to the whereabouts of my husband's wheelchair. These are things Warren did not need to do but did with pleasure.

George, the lovely and helpful staff member, treated us like gold. Marvin, the gentleman who showed us around Johannesburg, was kind, helpful, and informative. There were many other staff members who were just as wonderful, as well.

We will never forget the kindness these staff members showed us and our only regret is not being able to stay longer. The hotel was gorgeous, the food superb and the staff excellent. Thank you so very much for everything.!
Date of stay: May 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Residence T, Owner at The Residence Boutique Hotel, responded to this review
Responded 14 May 2019
Thank you so much for your amazing review, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. It was an absolute pleasure having you stay with us and hope to welcome you back some day in the near future. Warren says it was only a pleasure and hope the rest of your trip went well. Thank you once again and all the very best from The Residence team.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 7 May 2019

one of the best of the best. we travelled in july (off-season) with our children. We only had two nights at this magical spot-LOVED EVERY MINUTE OF IT!!
my husband and I did the chef's tasting dinner and they did a pizza making class for our 3 children. every detail of this property is perfect. my only regret is we did not have more time. RUN to this property if you can......i dream of when we can get back there.

Room tip: we stayed in a villa--AMAZING
Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank ChicagoLambeau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 9 May 2019

Thank you so much for your amazing review, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. It was an absolute pleasure having you stay with us and look forward to welcoming you back. Thank you once again and all the very best from The Residence team.

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Reviewed 1 May 2019 via mobile

I was a bit hesitant when my wife booked this hotel, as never heard of it and not sure on location. However I was very impressed in the whole hotel from a very welcoming arrival, service and help to the room. Our room had lots of space, outside hot tub, large bathroom, walk in wardrobe and separate living room. Beds were very comfy to sleep in too... we also used the hotel car to take us to and from
Our restaurant bookings in sandton only 15 min drive away and even used their rolls Royce one day. Definitely would recommend this to you if you want a luxurious hotel and excellent service.

Date of stay: April 2019
Trip type: Travelled with family
2  Thank AndrewE107
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 2 May 2019

Thank you so much, we really appreciate your review and are so glad to hear that you enjoyed your experience at The Residence. It was an absolute pleasure having you stay with us and look forward to welcoming you back some day in the near future. Thank you once again and all the very best from The Residence team.

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Reviewed 26 April 2019

There are moments when trying to describe an experience will still result in an injustice. However, I will try my best to adequately commend this magnificent boutique hotel, staff, and entire organization.

We arrived early morning for a 6 night stay and our driver from hotel was patiently waiting for us to clear customs and retrieve our luggage. Luxury vehicle waiting for transport to hotel along with great conversation from driver offered insight to an imminent special vacation.

Upon arrival, we were greeted by warm and friendly staff members, followed by a seamless (early) check-in, and then whisked away to our Penthouse Suite. The views are breathtaking, outdoor space is plentiful and very comfortable, bed envelops every indentation of your body, and sky light is a 'smooth' touch.

Every room in this hotel offers a different experience (i.e. fireplace in lounge area, an array of beautiful boats in another room, or enjoying live music by in-house pianist...just to name a few). Access to exercise facility, tennis, gift shops, and spa are available. Staff was just incredible - every request we made (big or small) was granted. Breakfast and dinner seemed to get tastier each day and thank you for introducing some new delectable dishes/drinks to our palate.

Unfortunately, housekeeping staff never gets enough credit. We want to personally thank every member of housekeeping for maintaining an immaculate environment our entire stay. Turn down service was always on point and ensured we kept clean towels and plenty of bottled water.

Candice was an absolute delight!!! She has an infectious spirit and warmth that made us feel comfortable throughout entire stay. She helped to organize a few of our excursions along with a number of other requests. Very lucky to have her as part of your team.

Spa treatments on check-out day was a real treat. Our attendants were very warm and gifted at their craft. Best massages we have ever had. And the views from rooftop while getting reflexology done while sipping tea was very soothing.

The Residence gets it right on all levels. They have assembled a great team that has tremendous chemistry and a desire to make sure you enjoy your stay. Can't wait to come back!!!

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank fadeoffthetee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 28 April 2019

Thank you so much for your review, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. It was an absolute pleasure having you stay with us and look forward to welcoming you back. Thank you once again and all the very best from The Residence team.

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Reviewed 25 April 2019 via mobile

From the minute I stepped foot into this boutique hotel, I knew it was something special. The grounds are stunning. The reception was friendly and genuinely helpful. The room was superb with details to ensure my complete comfort and satisfaction. The food was delicious. The service was impeccable. I felt cared for and spoiled for every minute I was there. Thank you for making my experience so welcoming. I will be back and will eagerly recommend this place to others.

Date of stay: April 2019
Trip type: Travelled solo
1  Thank kubin74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 26 April 2019

Thank you so much for your review, we are so glad to hear that you enjoyed your experience at The Residence and look forward to welcoming you back. Thank you once again and all the very best from The Residence team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2019 via mobile

We really enjoyed our stay at this luxury hotel , our room was excellent, the public rooms very comfortable and well furnished.The food excellent and the waiters and chefs very attentive. I would like to make a special thank you to Moses who was brilliant he made sure everything went well

Date of stay: April 2019
Trip type: Travelled as a couple
1  Thank NigelBacon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Residence T, Owner at The Residence Boutique Hotel, responded to this reviewResponded 26 April 2019

Thank you so much for your review, we really appreciate it and Moses sends his regards and wants you to know that it was an absolute pleasure. We trust you enjoyed the rest of your trip and hope to welcome you back for a longer stay. Thank you once again and all the very best from The Residence team

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