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“Reliable business option in Midrand”

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Mercure Johannesburg Midrand
Ranked #35 of 66 Hotels in Johannesburg
Reviewed 25 August 2013 via mobile

This hotel is a little dated in terms of rooms, but they are currently refurbishing the bathrooms and installing rain showers. Although not the newest, it has been reasonably well kept up, and contains all the things you would expect in a business room, including safe, refrigerator, kettle etc. It's a little disappointing that internet is not included (you get a nominal 20MB per day free, but that's nothing); and when we tried to use the business centre we found the computer still runs Word 2003 (!) Staff were well trained and helpful.

  • Stayed: August 2013
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1  Thank FrequentTravellerKV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h2917-gm, General Manager at Mercure Johannesburg Midrand, responded to this reviewResponded 27 August 2013

Dear FrequentTravellerKV

Thank you for your response on Trip Advisor and we appreciate your comments.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We look forward to welcoming you back to our hotel in the near future.

Yours Sincerely

Michelle Cross
GENERAL MANAGER

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Reviews (107)
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52 - 58 of 107 reviews

Reviewed 31 July 2013

  • Stayed: July 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Tiiso
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
h2917-gm, General Manager at Mercure Johannesburg Midrand, responded to this reviewResponded 8 August 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 July 2013

They have a friendly staff, very good infrastructure. I only stayed there for one day, but that was enough to recommend it. The dinner and breakfast were amazing, I could finally taste the flavor of good food after some time travelling.

  • Stayed: August 2012, travelled as a couple
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Thank Fernando M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h2917-gm, General Manager at Mercure Johannesburg Midrand, responded to this reviewResponded 9 July 2013

Dear Fernando M

We very much appreciate your comments regarding your stay at the Mercure Hotel Midrand. It is always a pleasure to receive positive feedback.

We hope that we can welcome you back to our hotel again in the near future.

Sincerely,
Michelle Cross
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2013

I have stayed at this location a number of times over the last 2 years and have found it excellent value.

The hotel whilst not being in the best immediate surrounds are secure and gated and make the guest feel very safe. It is well located for the motorway and surrounding facilities.

Reception and breakfast staff are very helpful and any queries dealt with promptly.

I always use this hotel when flying in and out of OR Tambo Airport or watching cricket at Centurion / Wanderers, as while it is not the closest I find it is the best value.

Wireless Internet is good, but could be better value; breakfast is good quality but relatively expensive.

Room Tip: Have only ever stayed in a ground floor room, and find these to be excellent. Ask for a no-smoki...
  • Stayed: November 2012, travelled on business
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Thank PatrickJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h2917-gm, General Manager at Mercure Johannesburg Midrand, responded to this reviewResponded 18 June 2013

Dear PatrickJones

Thank you for the review for our hotel, we appreciate the positive feedback.

Thank you for the loyalty you have shown to our hotel and we look forward to welcoming you back on your next stay.

Yours Sincerely

Michelle Cross
GENERAL MANAGER

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Reviewed 14 May 2013

The staffs were very helpful and professional. It is a small gated hotel right behind the convention centre. This was very convenient for me as I didn’t have to spend money on taxis. Very nice and clean rooms.

  • Stayed: May 2013, travelled on business
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Thank DrD74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h2917-gm, General Manager at Mercure Johannesburg Midrand, responded to this reviewResponded 16 May 2013

Dear DrD74

We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours Sincerely

Michelle Cross
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2013

We stayed in this hotel only for one night in March. The hotel is aesthetically appealing. There is some safe parking even though it's uncovered parking. Check in was quick. Friendly staff.The lift was not working, so we carried our bags up to the third floor unassisted... Struggled to use the entrance card, but got the knack of it when a friendly maid assisted us. Comfortable beds and nice enough room. The kettle's cord was too short so we had to boil water on the floor...
The mainstay of our disappointment was when my wife could not sleep due to a bad headache, I finally went down to reception to ask if they had any form of analgesia (Paracetamol, aspirin an many more combinations are freely available in the RSA). They had no such thing at all, in the whole hotel? So the man at reception advised me to walk over to the closest garage which was 4 lanes opposite the hotel. He said the security guard would accompany me. The guard refused when I got to the gate. I asked him to at least watch me walk over. The garage refused to open the doors and LUCKILY sold me some aspirin and paracetamol through the outside pay slot. I walked back and found that I had been locked out of the gate and the guard never watched me walk over the large road in the middle of the night in the middle of Johannesburg? I am a South African and there is a reason why the garage did not even want to open it's doors (Crime). So why oh why would the hotel staff not act in the best interest of their guests??
We had a quiet room away from the highway, sleep came easily enough.
Checkout was quick, and accompanied by friendly smiles.
This is a nice enough hotel. But they do not seem to be wanting to go the extra mile for their patrons.
So, like the title says: Acceptable, but disappointed

Room Tip: Room at the back, less noise
  • Stayed: March 2013, travelled as a couple
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Thank jurief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h2917-gm, General Manager at Mercure Johannesburg Midrand, responded to this reviewResponded 19 April 2013

Dear Guest

Thank you for taking the time to tell us about your experience at the Mercure Hotel Midrand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As hotel policy we are not to issue any medication. As for your complaint towards security we will address this matter with the relevant department. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Michelle Cross
GENERAL MANAGER

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Reviewed 13 April 2013

great value hotel, adjescent pub with good food.
not too big but nice and clean rooms.
helpfull and friendly staff.racing track and golf courses around the corner.
quiet and easy to reach, would always recommend it for a couple of days

  • Stayed: March 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank netfix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h2917-gm, General Manager at Mercure Johannesburg Midrand, responded to this reviewResponded 16 May 2013

Dear netfix

We much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours Sincerely

Michelle Cross
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Johannesburg Midrand

Address: Old Pretoria Road | Box 7853 Halfway house, Johannesburg 1685, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #35 of 66 Hotels in Johannesburg
Price Range: £31 - £44 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Johannesburg Midrand 3*
Number of rooms: 92
Official Description (provided by the hotel):
Ideally located in the business district, 30 minutes from OR Tambo international airport, 20 minutes from Sandton Convention Centre, within walking distance of the Gallagher Estate, the biggest conference centre in the southern hemisphere. 92 comfortable airconditioned rooms, secure outdoor parking. Paid shuttle service on request. 24 hour security. The restaurant is open for Breakfast from Monday to Friday (6.30 a.m.-10.30 a.m.) and on Saturday, Sunday and public holidays (7.00 a.m.-11.00 a.m.). ... more   less 
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Also Known As:
Mercure Johannesburg Midrand Hotel Johannesburg
Accor Johannesburg Midrand

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