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“Excellent Stay” 5 of 5 bubbles
Review of African Pride Melrose Arch Hotel

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African Pride Melrose Arch Hotel
Ranked #6 of 70 Hotels in Johannesburg
Certificate of Excellence
Nairobi, Kenya
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Stay”
5 of 5 bubbles Reviewed 30 March 2014

The Hotel was simply awesome, very comfortable, classy and spacious. The customer Service was over the top! The staff are amazing, thumbs up to Precious- in front office!!!! She made me feel right at home. I will definitely be coming back!!

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kem415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, 31 March 2014
Dear KEM415

Thank you for your fantastic feedback on your stay at the African Pride Melrose Arch Hotel.

Our TEAM prides itself with delivering the utmost highest standard of service and we are so pleased that you had the chance to experience it first hand.

The fact that Precious made you feel that you are at your home away from home is definitely commendable and we will ensure that she is thanked and praised for her amazing dedication.

We look forward to welcoming you back home very soon!

Tania & TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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636 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
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English first
Level Contributor
71 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 22 March 2014 via mobile

Most if the staff are great, the rooms are spacious and have all the amenities you need. The breakfast is awesome although the breakfast staff did appear to feel like they would rather be else where... Our waitress had a bit if an attitude. Love the pool area and the complimentary sun cream is a god send if you forget yours.

The design of the hotel is brilliant, from the red carpet lighting on the floor when you arrive to the night and day lift choices.

This hotel is genius and I have no problem recommending it as one of the best I have stayed in in Johannesburg. You won't be disappointed.

Stayed March 2014, travelled with friends
Helpful?
1 Thank Neenals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, 31 March 2014
Dear Neenals

A big thank you for taking the time to review The African Pride Melrose Arch Hotel.

We are so pleased that you enjoyed our delightful breakfast!

We aspire to deliver contant great customer service to our GUESTS and thank you for the valuable feedback concerning the STAFF at breakfast. Kindly be assured that this will be addressed further with the department head in order to ensure that our service is always of high delivery.

The design of our hotel is one of our most prominent and fun features and we are absolutely delighted that you would highlight this in your comment!
We look forward to hosting you in the near future.

Kind regards

Tania & TEAM
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Level Contributor
92 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 20 March 2014

I loved this hotel, it's rooms, it's location, and it's quality. Everything was perfect. We stayed in the executive suite and all our needs were catered for. It's located right at the Melrose Square and had tons of restaurants right outside.
I will stay here again and again!

Room Tip: Ask for a room on the 4th floor facing the square, it tends to get loud outside at times.
See more room tips
  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Suhaa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, 22 March 2014
Dear Suhaa S

The TEAM are delighted to have converted you to a hotel enthusiast! We are also delighted to hear that everything was perfect, your needs were taken care of and that you enjoyed the ambience and atmosphere that the Melrose Arch precinct offers!

Overall amazing feedback! We are proud to have you as our GUEST!

Kind regards

Tania Malan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
5 of 5 bubbles Reviewed 18 March 2014

Escaped for 1 night away of romance and we could not have chosen a better place!! Decor is pristine and brilliantly placed. Breakfast is the most Amazing Delight anyone could wish for. Staff were Great and we loved our time at African Pride Melrose Arch Hotel. Will recommend it everyone....

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dolphin281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, 22 March 2014
Dear Dolphin281

I was absolutely thrilled to have read your wonderful feedback about our stunning property and the fact that we were able to perfect your romantic getaway in every way possible.

On behalf of all the STAFF at this pristine property we thank you! It is absolutely amazing to get such feedback and we are standing proud that you "loved" your time at the African Pride Melrose Arch Hotel!

Hope we will be able to host you here again soon!

Tania Malan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
4 of 5 bubbles Reviewed 17 March 2014

The hotel was very clean and hospitable. The service was excellent and the staff were very friendly and helpful. Just one gripe: the free internet advertised was limited to 500 MB per day, and top-up was very expensive (USD15 per 500 MB. If you need internet for your work as a business traveller, the cost adds up as it did for me. No luxury hotel should charge for internet these days but unfortunately this is common in RSA.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Samuel B Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, 31 March 2014
Dear Samuel BZ

Thank you very much for your words of encouragement about the service and level of standards at the African Pride Melrose Arch! We are delighted to hear that you enjoyed your time with us!

Your comments regarding the Interent service and costs will most definitely be taken up with our service provider and we will together with them see if there are ways to improve on the product delivery!

We trust it will not be too long before your next visit. Looking forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
153 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed 15 March 2014

Stayed here for four nights on business

The best way to describe this hotel is that it tries to be W Hotel
You have the trendy music playing in the background
Interesting design- which works much better in the public areas- bar- reception- restaurant- than in the rooms
Nice touches- rubber duckies in the bath, daily complimentary M&Ms for turn down service, fresh oysters for breakfast!

Furthermore this is in Melrose Arch. Which is one of the nicest gated communities areas in Johannesburg- where you can walk the streets in nice but artificial cobble stone streets.
As my office is closeby this was super convenient.
Lots of eating choices nearby.

Then why 3 stars?

This hotel did not work for me for several reasons:
1. Garish red lights in the room
2. Garish green lights inside the shower
3. Safe hidden behind a picture- which is cute but not when you just landed after 12 hour flight and the last thing you want to do is play hide and seek inside your own room
4. Inflexible attitude of staff- Not CUSTOMER ORIENTED: It was raining and the staff refused to lend umbrellas- so I got wet two nights in a row. Thank you Melrose Arch! Offering to walk with you is not a convenient option. Thanks but no thanks.
5. MORE BAD SERVICE I arrived 6:30 AM for breakfast in the beautiful breakfast area which was deserted and lady manning the entry gave me attitude for sitting in a four seater table as opposed to two seater. I had to ask her if she was asking me to move. She eventually backed down but this ruined the morning for me. (there was plenty of empty tables all around). Shame really as the short male employee was really friendly and gave good service even teaching me Zulu phrases when he noticed I was writing some notes for my morning meeting.

All in, I checked out a day earlier than planned and moved to a different hotel.
Next time I will try a different hotel.

Hardware is good- san lighting and too deliberate cool attempts. So come here if cool different is important.
If you value service- this hotel the Software/service can be greatly improved

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Koreaninsingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, 22 March 2014
Dear Koreaninsingapore

I cannot thank you enough for the amazing letter and feedback to the African Pride Melrose Arch Hotel through Tripadvisor! The reason for the Thank You is that I have just taken over as General Manager of this amazing property and your feedback is exactly what I need to assess the problem and concern areas as well as the positive attractions and points to focus on for future marketing within our Hotel.

Please accept my sincerest apologies for the fact that the STAFF did not meet your expectations in that you had no protection from the rain and for the fact that the March Restaurant hostess displayed obvious lack of professionalism in dealing with your seating choice. Please be assured that this operation driven approach has been addressed with my Heads of Departments. Alternatives should be made readily available and offered to our GUESTS in such a manner that it is seen as a service and not a duty.

It saddens to hear that you will not return to this amazing property. It would be highly appreciated if you would reconsider another stay with us in order to not only notice the improvement on service, but also supply us with feedback that will assist the Hotel to continuously be the best destination in Johannesburg and thereby create an absolute awesome experience to our GUESTS.

Please feel free to contact me on my email if I can be of any further assistance in future! My email address is gm@melrosearchhotel.com

Kind regards

Tania Malan
General Manager
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Anchorage, Alaska
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 March 2014

I ended a 2 week trip to South Africa with a 3 night stay at the African Pride. I booked an executive room and was not disappointed. The modern decor was very nice. The room was extremely clean, spacious, and just a pleasure to be in. The morning breakfast buffet was good. I ate dinner at The March restaurant one night... food was wonderful and the service very friendly and attentive. I will definitely stay at this hotel again.

  • Stayed February 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KenAlaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, 22 March 2014
Dear KenAlaska

What an amazing honor to note that you ended your trip to SA at the African Pride Melrose Arch Hotel and that we managed to blow you away with immaculate decor and superb food and service!

I am delighted to hear that you will be returning to the Hotel and do hope that it will not be too long before your next visit, as we would love another opportunity to even top this visit with a more remarkable one!

See you soon!


Tania Malan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about African Pride Melrose Arch Hotel

Property: African Pride Melrose Arch Hotel
Address: 1 Melrose Street, Johannesburg 2196, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Johannesburg
#6 Family Hotel in Johannesburg
#6 Luxury Hotel in Johannesburg
#8 Business Hotel in Johannesburg
Price Range (Based on Average Rates): ££
Hotel Class:5 star — African Pride Melrose Arch Hotel 5*
Number of rooms: 118
Official Description (provided by the hotel):
African Pride Melrose Arch Hotel has become an international destination in its own right, attracting discerning GUESTS who take pleasure in modern elegance and sophistication. Sheer style and individuality is what redefines the travel experience when staying at Africa's first truly HIP 5-star Hotel. The luxurious African Pride Melrose Arch Hotel, Johannesburg, South Africa is situated within the exclusive urban Melrose Arch lifestyle development, a "city within a city", that offers an extensive array of shops and restaurants to be explored. So, if shopping is on the cards, you couldn't ask for a better position. The entire Melrose Arch precinct is patrolled by 24 hour Security and monitored by CCTV surveillance for peace-of-mind comfort. If you want to arrive in style, simply book a transfer in one of our luxury vehicles. Engulf yourself in the trendy precinct that is Melrose Arch, which offers GUESTS everything and more at your doorstep. Loosen your tie and make your way outside to the Pool Bar. Make use of our complimentary internet access, take off your shoes and have lunch at our unique tables that sit in shallow water; perfect for that midday cool down. Want to get out and explore? With the vast attractions that Johannesburg has to offer, why not visit the nearby Military Museum or the musical landmark of Sophia Town; both of which have played huge roles in the history of our country. With so much to do within close proximity, a visit to our own March Restaurant is a must and offers a truly sensual dining experience; where decor meets a whimsical fusion of international flavours and cooking techniques.Too early for bed? Make yourself comfortable in the leather couches of the Library Bar. Indulge in a nightcap and be kept company by a selection of great authors. ... more   less 
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Also Known As:
African Pride Melrose Arch Hotel Johannesburg
African Pride Melrose Arch Johannesburg

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