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“Southern Sun Gold Reef City Hotel - poor value & service”

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Southern Sun Gold Reef City Hotel
Ranked #20 of 67 Hotels in Johannesburg
Certificate of Excellence
Reviewed 29 July 2013

1. This is supposed to be a 4 Star hotel yet the facilities and breakfast were of a very poor standard:
2. The Pavilion café breakfast on the 17 July consisted of stale Cornflakes dispensed from a 10% full plastic tube.
3. The person cooking the eggs was not able to provide or cook a poached egg!
4. When the fried egg arrived it was badly cooked, damaged & was presented on a small side plate.
5. The bacon was old, cold and grey in colour.
6. The coffee was excessively strong an cold.
7. I had to wait ages for a waiter to notice my existence to be served with coffee, yet the place is full of staff wandering around and only 2 guests in the cafe.
8. The satellite TV in the room had only a limited selection of channels and far below the full DSTV bouquet expected from a 4 Star hotel.
9. The cost of R1791.40 for 1 night B&B is an exorbitant price to pay for such low quality.
10. You feel like a criminal in this establishment when they ask you at check in for copy of your ID and R500 deposit extra for additional charges?
11. My complaints at checking out on 17 July was met with total disinterest by the receptionist and no apology.
12. In summary, I am astounded that you can charge customers such a high tariff for such low quality facilities, food, service & staff attitude.

  • Stayed: July 2013, travelled on business
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4  Thank D O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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173 - 179 of 193 reviews

Reviewed 26 April 2013

I stayed at the Gold Reef Hotel in February and I really loved every bit of my stay. I loved their cozy rooms and their awesome restaurants. I really loved their food and internet connection speed. I was there for almost a month and never felt home sick because their staff were always so friendly.
I will definitely stay there again any day.

  • Stayed: February 2013, travelled on business
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Thank EmmClark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2012

Loved the various restaurants in the complex. Food was out of this world! Entertainment for the whole family. A MUST to do when visiting Johannesburg!! Casino, several restaurants and a beautiful entertainment park for the kiddies with rides, 4D shows.. a mini Disney World!

Room Tip: I couldn't find fault with anything in this hotel. A perfect location for the whole family or ju...
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  • Stayed: December 2011, travelled with family
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3  Thank MarindaHaiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012

We enjoyed every moment of our stay at this hotel. The room, service and food were all divine and made for an excellent weekend away. The suites are particularly gorgeous, offering wonderful views of the city and a very spacious lounge (not to mention two lovely en-suite bathrooms with a heavenly porcelain bathtub!). I would recommend it to anyone!

Room Tip: The Executive Suites are wonderful and very romantic!
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  • Stayed: November 2012, travelled as a couple
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1  Thank Caryn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012

The hotel was clean and very well staffed by helpful and friendly people. The rooms were very spacious and airy. It is an ideal hotel to stay at if you have children who like the excitement of fun fairs as there is an extensive one on site. Our room was very secluded and peaceful. There was the added bonusfor people like me who adore cats, the hotel has an extremely tame and friendly cat who will think nothing of following youinto your room without invitation! (it does not complaim when it is time to throw him out) . For those who are interseted in museums the Museu of aparteit is situated next door to the hotel.

  • Stayed: October 2012, travelled on business
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Thank sara m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2012

Enjoyed the old fashioned atmosphere of the hotel; the four poster bed, and the balcony...
Could not beat a Johannesburg sunset in this hotel! doors wide open to the balcony, a symphony of birdsong - what seemed like an army of birds! - drifted into the room, with me lying on the bed, sun rays bathing the me, nice cool September breeze. Nothing more I can ask for! It was incredibly relaxing; being there on business, it was quite a bonus to return to such a beautiful unfolding evening and a long day...

Room Tip: Mine was overlooking the fountains, great sunset views...
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  • Stayed: September 2012, travelled on business
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Thank Nada Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2008

We spent 3 nights in this hotel, which was the start of our tour through South Africa. Arriving at about midnight after a delayed arrival of our flight we were quite amazed about the atmosphere of the bustling casino hall which could be watched from the balustrade connecting the hotel lifts and the rooms. Fortunately, once we were in our family suite (with stylish decor), there was no sound or other disturbance from the casino.
The front desk staff of the hotel is very helpful in organising the stay.
The hotel is opposite the Gold Reef City Theme Park, which seems to be interesting but is barely operative during rainy days (bad luck for us); the historic gold mine is definitely worth visiting.
While the hotel is not very close to central Johannesburg it appears to be a very safe option for staying in the Johannesburg area.

  • Stayed: March 2008, travelled with family
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3  Thank AHmNrw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Southern Sun Gold Reef City Hotel

Address: Cnr. Nothern Parkway & Data Crescent | Ormonde, Johannesburg 2159, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Johannesburg
#16 Business Hotel in Johannesburg
#17 Luxury Hotel in Johannesburg
Price Range: £98 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Gold Reef City Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
Southern Sun Gold Reef City's imposing lobby, stepped in the grandeur of a bygone era, transports you back to a time when service and hospitality were paramount and elegance was the order of the day. Each luxuriously appointed room combines style and elegance with all the state of the art mod cons to please even the most fastidious guest. Whether travelling on business or for a leisurely break, the hotel and entertainment complex offers a wide variety of entertainment including several restaurants, casino, the adjacaent Gold Reef Citry Theme Park and Apartheid Museum and two theatres ... more   less 
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Also Known As:
Gold Reef City Hotel Johannesburg

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