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“The best place”

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Southern Sun Gold Reef City Hotel
Ranked #19 of 68 Hotels in Johannesburg
Certificate of Excellence
Montagu, South Africa
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The best place”
Reviewed 25 February 2014

The best hotel with the best service I salute you. We'll done. The first time I have enjoyed a good rest at a good hotel. Good food good people. Words can't explain my stay. I will be back to enjoy, it was like home

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Carl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne W, General Manager at Southern Sun Gold Reef City Hotel, responded to this review, 8 March 2014
Dear Carl C

Thank you for taking the time to review your recent stay with us, your feedback is greatly appreciated. We are delighted that your stay with us was relaxing and enjoyable. We hope to welcome you back again soon!

Yours In Hospitality

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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167 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Level Contributor
1 review
Reviewed 3 February 2014

thanks very much with the amazing service we received, from the reception, to the medics, to the room service and the kitchen staff!! The rooms are very pleasant, clean and attractive. I love the balcony and the fountain in the front of the hotel.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Claudia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne W, General Manager at Southern Sun Gold Reef City Hotel, responded to this review, 8 March 2014
Dear Claudia L

Thank you for taking the time to complete a review of your recent stay with us. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and we hope to welcome you back again soon.

Yours In Hospitality

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 January 2014

I came to johannesburg on business, and this hotel was recommended by a friend. It exceeded my expectations. Its decor was elegant, the room was quite comfortable, and the staff was courteous and accommodating. (A special kudos to my friends in housekeeping and at the reception desk). Should I return, I WILL DEFINITELY stay here again!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Phil_Anders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne W, General Manager at Southern Sun Gold Reef City Hotel, responded to this review, 8 March 2014
Dear Phil Anders

I must apologise for the delayed response! I are delighted that you enjoyed your stay with us and I will ensure that the employees that you have mentioned are properly recognised.

It was a pleasure to have you as our guest and we hope to welcome you back again soon.

Warm Regards

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East London
1 review
Reviewed 13 January 2014

A few hours after checking in, one of my kids fell sick, and after receiving treatment at the in-house clinic, we decided to postpone our stay. This must have posed an administrative inconvenience but we were not made to feel that way at all. In fact, the staff at Gold Reef City Hotel and Casino were very concerned and helpful. We rescheduled and were delighted to be remembered by the staff when checking in a week or so later. It showed us that every guest is not just another face at your hotel. We had a wonderful stay, our room was very comfortable and beautifully decorated, the food was superb, and most importantly, the staff all round offered impeccable service. Thank you Gold Reef City for making our stay a memorable one

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Monde Felix D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne W, General Manager at Southern Sun Gold Reef City Hotel, responded to this review, 8 March 2014
Dear Monde Felix D

Let me first of all apologise for the delayed response - we have only recently regained access to the response page (a few technical issues). We are delighted that you enjoyed your stay and that my team could provide the appropriate assistance when it was required.

It was a pleasure to have you as our guest and we hope to welcome you back again in the near future.

Yours In Hospitality

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
93 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 30 September 2013

A last minute decision to stay at this hotel was really not the best idea. I had no confirmed booking, but the staff where great and got me a room. Unfortunately the suite was huge, but rather dated, the room was next to or above the restaurnts and was rather noisy, more so the rom was near the aircons or genertor so hardly got any sleep.

Overall the suite was comfortable, not sure i will stay over in a hurry

Room Tip: Get a room as far away from restaurants and the casion noise
See more room tips
  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 September 2013

Lovely staff and fantastic service... Extremely relaxing and amazing stay experience.. There is so much to do within the hotel that didnt need to visit outside.. The clubs, pubs, casinos, spas, shopping, and lots and lots of adventure.. The jungle safari.. All of it to its best!!!!

  • Stayed November 2012, travelled with family
    • Value
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Helpful?
1 Thank kohinoor_doshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne W, General Manager at Southern Sun Gold Reef City Hotel, responded to this review, 8 March 2014
Dear Ben N

Let me first of all apologise for the delayed response, we have only recently re-gained access to the response page ( a few technical issues). We have noted your concerns with regards to the noise levels you experienced in your room as well as the style of the furnishings. These are all issues that we will certainly attempt to resolve in the near future. Thank you for your feedback in this regard.

It was a pleasure to have you as our guest and we hope to welcome you back again soon.

Warm Regards

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level Contributor
256 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 23 August 2013 via mobile

Very nice rooms with character and excellent bed. Pampering service with small chocolate for goodnight. Good food, but mediocre breakfast - it's the only aspect of the hotel that needs improvement. Good selection of places to eat/drink in the casino complex.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank auteur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne W, Manager at Southern Sun Gold Reef City Hotel, responded to this review, 16 September 2013
Dear Auteur

Thank you for taking the time to send us feedback regarding your recent stay at Southern Sun Gold Reef City. We are delighted that you enjoyed your stay. We have noted your concern regarding the breakfast offering and will be addressing this over the next few weeks.

It was a pleasure to have you as our guest and we hope to welcome you back again soon.

Yours In Hospitality

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Gold Reef City Hotel

Property: Southern Sun Gold Reef City Hotel
Address: Cnr. Nothern Parkway & Data Crescent | Ormonde, Johannesburg 2159, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Johannesburg
#17 Luxury Hotel in Johannesburg
#18 Business Hotel in Johannesburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun Gold Reef City Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
Southern Sun Gold Reef City's imposing lobby, stepped in the grandeur of a bygone era, transports you back to a time when service and hospitality were paramount and elegance was the order of the day. Each luxuriously appointed room combines style and elegance with all the state of the art mod cons to please even the most fastidious guest. Whether travelling on business or for a leisurely break, the hotel and entertainment complex offers a wide variety of entertainment including several restaurants, casino, the adjacaent Gold Reef Citry Theme Park and Apartheid Museum and two theatres ... more   less 
Also Known As:
Gold Reef City Hotel Johannesburg

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