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“Huge disappointment”

Life Day Spa Rosebank
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Attraction details
Recommended length of visit: 2-3 hours
Owner description: Life Day Spa – Rosebank is a proud member of the prestigious, award winning, Spas of Distinction Collection - a brand name that integrates 9 of South Africa’s leading 5-star day spas into one premier group. Since 2011, Life Day Spa - Rosebank has been at the forefront of the beauty and wellness industry, continuing to uphold its brilliant reputation by providing clients with the most up to date information; introducing new treatments and products by partnering with the world’s most renowned brand names in the professional beauty and skincare industry. As part of the wellness revolution and in line with our mission to deliver “an extraordinary experience in spa wellness”, Life Day Spa - Rosebank is committed to assisting clients in their quest to look and feel better. From top to toe, our variety of treatments and tailor made spa packages will ensure a sought after experience that combats the effects of ageing and stress, leaving our clients feeling rejuvenated and content. Our therapists are the life-blood of our organization and all have internationally accredited qualifications. Before administering treatments, our therapists undergo an additional 6 weeks of internal and product specific training. In this way we ensure that our guests have a truly 5-star experience at the hands of qualified and enthusiastic professionals. Add to that, Life Day Spa - Rosebank has been uniquely designed to promote wellness, entice the senses and uplift mind, body and soul. With state of the art interiors and facilities, the Architects and Interior designers have left no stone unturned. From the minute our guests arrive they enter a world of opulence, grandeur and tranquility, where all of their everyday concerns are forgotten.
Pretoria
Level Contributor
19 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“Huge disappointment”
Reviewed 8 July 2014 via mobile

We went to celebrate our wedding anniversary with "serenity package". Our first and last experience with Rosebank Life Day Spa. It seem to generate the same complaints as what we have, from the day it opened doors, hence I is hopeless as nothing changed since. In addition to lack of basics like gowns and towels, they reuse their slippers! Due to the disturbing lack of coordination, we found ourselves in the reception are shivering and wet after having to jump out of so called "resort facility" which seems to be malfunctioning since lady year. Cold benches, slow steam in the Ice-cold chamber, where you have to dry scrub until you get showered with Ice-cold tropical rain. No towels on exit.....The reception blamed everyone from plumber to Escom, as we care why it does not work. Following this shocker we were told to relax up the flight of stairs in the public waiting area, and to fill the forms for treatments to come. Finally we checked into our executive suit comprising massage benches and a bath, but no toilets, for which we had to go back flight of stairs, pass 2 public areas including a coffee shop. While massaged, the therapists are focusing on selling you bodycare products by constantly telling you that your skin is dehydrated, wrinkled and sun damaged. For goodness sake, we were trying to get warm and relax. Needless to say, but what a horrible experience it was.

Helpful?
6 Thank CMVDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 reviews from our community

Visitor rating
    5
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    5
Date | Rating
  • English first
  • Any
English first
Johannesburg, South Africa
Level Contributor
39 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“Impressive”
Reviewed 27 May 2014

So i know this is a little late- amazing spar very attentive - only item i think should be recitfied is the pushing of product- i think consultants should be more sublte - its not that is in your face- just think a client should have time to think of the product etc

Visited January 2014
Helpful?
1 Thank vincenz a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
163 reviews
61 attraction reviews
common_n_attraction_reviews_1bd8 75 helpful votes
“Awesome Complimentary Birthday Spa Treatment”
Reviewed 29 October 2013

Just got a complimentary treat to do a Floatation Treatment. Spa amenities are Superb and of International standard. Whilst waiting because of my early arrival I enjoyed, Sauna, Steam room and heated pool. It was an awesome start to relaxation. Change rooms and showers are clean and Modern. My only regret was my lunch not been ordered timeously to receive after my treatment was completed but I enjoyed a Cuppucino instead. The staff are friendly. Situated in Rosebank close to Rosebank Mall and Good Hotels for tourists. Bit pricy with treatments.

Visited October 2013
Helpful?
Thank H0lidaytrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“Definitely not a spa with distinction - TERRIBLE experience”
Reviewed 25 September 2013

First time experience at your Rosebank Spa was TERRIBLE.

1. No gown at the Men's changing room. We were made to wait for 10 mins losing further treatment time.
2. Services were very rushed for both my husband and myself through out - It was a package for 5.5 hours. Everything ended in 4 hours. Inspite of us being late by 10 mins.
3. My husband had booked a Hot Stone Spa package - He was given a wrong pedicure & manicure. Classic instead of Hot Stone. But I was charged for the latter as I had paid in advance. Cost difference was later adjusted with my wife's lunch. Total lack of co-ordination which disturbed us more spoiling the entire idea to relax over a day's spa.
4. Mani & Pedi for myself was horrible. A local salon could have done anytime better.
5.Flotation Chamber - Was highly recommended while we were choosing our services. My husband found tiles coming off the pool edge and their sand mixing with the chamber.
6. Lady at the reception - I suppose Claire...had no clue about our advance payment, how much we had paid, what services we had booked, so on and so forth - Made us wait for 20 minutes after the treatment only to close the sale.

Extremely poor service and unhappy with the overall experience. Definitely not a spa of distinction as advertised. Not worth the price paid.

WILL NOT RECOMMEND OR RETURN FOR SERVICES.

Visited September 2013
Helpful?
11 Thank Debasmita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
35 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“very relaxing”
Reviewed 23 September 2013

Amazing day spend at the spa. All the staff were excellent and very helpful, the booking process was very efficient, and received a confirmation sms and phone call days before. We were very impressed.

Visited September 2013
Helpful?
Thank TE_D_SA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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