We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great oasis in Jo'burg”
5 of 5 bubbles Review of The Winston Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Winston Hotel
Ranked #8 of 68 Hotels in Johannesburg
Certificate of Excellence
Frankfurt, Germany
1 review
“Great oasis in Jo'burg”
5 of 5 bubbles Reviewed 6 May 2014

My partner and I recently stayed at The Winston for two evenings on a brief stopover for a connecting flight. This hotel is meticulously and uniquely furnished with very comfortable sleeping rooms and common spaces. As we were at the end of a long journey, comfort and quiet were the priorities and we found both at the Winston. The staff was quite attentive to all of our needs which made for a great conclusion to our holidays. Contrary to other postings, we found all of our meals during the stay to be well appointed and presented. We will definitely return.

Room Tip: A courtyard-facing second-floor room is a must.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank callmedrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WinstonHotel342, Manager at The Winston Hotel, responded to this review, 8 May 2014
Dear Callmedrj

Thank you for taking the time to post your comments on tripadvisor about your experience at the Winston Hotel. It is always wonderful to hear when our guests had enjoyed there stay at the Winston Hotel.

We very much appreciate reading your comments, as it is only by receiving such information from valued guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.

Please contact our reserations team on reservations@thewinstonhotel.co.za when you next travel to Johannesburg as it will give us a great pleasure to welcome you back to the Winston Hotel

Kind Regards

Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

329 reviews from our community

Traveller rating
    230
    65
    23
    6
    5
See reviews for
36
112
36
89
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hong Kong, China
Level Contributor
196 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
4 of 5 bubbles Reviewed 23 April 2014

We stayed at the Winston for one night. Getting to the hotel from the airport is easiest by taxi (about 30-40mins) for 500ZAR unless you can get the two trains to meet up. You need to buy a card at the airport and then it's best to go to the ticket counter to get the exact fare put on your card as opposed to topping up via the machine in 50ZAR increments. The airport gautrain to stanton takes 14mins but it only runs every 20mins off-peak. Then, there can be a 25min wait in order to catch a 4min train between stanton and rosebank station. This is what we faced so it took 2hrs to get from the plane to the door of the Winston and it was exhausting. The way back was super efficient because we lined up the trains. 4min walk from the hotel to rosebank station, 29mins for the total train ride from rosebank to the airport. 135ZAR per person. Perfect.

Our room was nice although we the door was thin so we could hear a family shouting at each other to take a shower outside our door and the banging of the iron gate was very loud. The room was well decorated, the robes were nice although thin, the bed was comfortable, the wifi worked well, there was complimentary water, the bath products were great, the tub was great and the shower had lots of power.

The lounge area was really nice - both inside and outside on the patio. The decor for the restaurant was also nice. I thought breakfast was great. Juice, meats, cheeses, fruits, cereal, tasty eggs, sausage, toast, fantastic butter croissants, yogurt.. although I have to admit that my companion would have liked more choice. We both thought that the coffee (plain & cappuccino) was a serious needs improvement. This was disappointing because we'd been waiting for almost a week for decent coffee.

The pool was small and freezing so I avoided it but perhaps if it was summer I would have given it a go.

People said that the staff were unhelpful/unfriendly but we didn't experience this. The staff were perfectly pleasant during our stay. The helped us arrange an extension to our check out time 9the hotel was not busy) as well as a taxi to Melrose Arch for dinner. The hotel has an agreement with the taxi company so it was simply added to our room and the price was reasonable at 93ZAR. The check in and check out process was very efficient.

Lastly, we thought the price of the room was good value.

We would definitely recommend this to travellers who like boutique hotels.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Constantlyontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WinstonHotel342, Manager at The Winston Hotel, responded to this review, 25 April 2014
Dear Constantlyontheroad

Thank you for taking the time to post your comments on tripadvisor about your experience at the Winston Hotel. Thank you for your comments. We are delighted you enjoyed your stay.

I have taken your comments with regards to the breakfast and coffee to heart and we will address these points raised as this will assist us in improving our level of service to further satisfy any requirements that our guests may have.

Please contact our reservations team on reservations@thewinstonhotel.co.za when you next travel to Johannesburg as it will give us a great pleasure to welcome you back to the Winston Hotel


Kind Regards

Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wiesbaden, Germany
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 14 April 2014

The hotel as such (building, rooms, grounds, common areas) is beautiful and well-located in a nice neighbourhood in Johannesburg. Unfortunately, the experience of staying there was - in our case - marred by the sometimes very bad service. Upon check-in, we were unfortunate enough to be greeted by Thando, a very silent and arrogant receptionist, who made us feel instantly unwelcome. The next morning in the breakfast room, staff didn't seem to think it was necessary to greet guests, coffee refills were not offered and on Saturday, there just wasn't a buffet breakfast - it was menu/hot breakfast only and that took ages to cook and arrive (we waited approx. 20 minutes for an English breakfast). While sitting on the patio on that same day just after breakfast, I also watched the most incredible scene: another couple wanted to have their breakfast outside on the patio and was busy trying to set up the sun parasol and having difficulties with this - despite several staff walking past the table, none of them seemed to think it might be necessary to assist ... This kind of service just does not correspond to the 5-star hotel rating of the Winston ... To be fair: the bad service was only given by the female staff, male staff (Timothy and Unity) were very helpful and pleasant.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Claudia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WinstonHotel342, Manager at The Winston Hotel, responded to this review, 25 April 2014
Dear Claudia N

Thank you for taking the time to post your comments on tripadvisor about your experience at the Winston Hotel.
I have taken all our comments to heart and I have put a action plan in place to address all the points raised and this will assist us in improving our level of service to further satisfy any requirements that you and all our guests may have.

Please contact our reservations team on reservations@thewinstonhotel.co.za when you next travel to Johannesburg as it will give us a great pleasure to welcome you back to the Winston Hotel


Kind Regards

Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 March 2014 via mobile

This is one of a kind hotel.
Charming. All rooms have a different décoration chosen with the best taste. Bathrooms are spacious with shower booths and tubs. Staff is extremely nice and we l coming.Service is efficient. They can pick you up at the airport.Location is convenient. Quiet
surrounding. It made my first stay in Johannesburg very exclusive. I recommend without hesitations.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jean-Philippe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WinstonHotel342, Manager at The Winston Hotel, responded to this review, 2 April 2014
Dear Jean-Phillippe

Thank you for taking the time to post your comments on tripadvisor about your experience at the Winston Hotel. It is always wonderful to hear when our guests had enjoyed there stay at the Winston Hotel.

We very much appreciate reading your comments, as it is only by receiving such information from valued guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.

Please contact our reserations team on reservations@thewinstonhotel.co.za when you next travel to Johannesburg as it will give us a great pleasure to welcome you back to the Winston Hotel

Kind Regards

Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, North Carolina
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

I stayed at the Winston at the suggestion of Trip Advisor when my regular hotel (down the street) was booked for Valentine's Day. This place looked quite nice and is in Rosebank near the mall and near the Gautrain station. I was in Johannesburg for an R&R weekend in between work trips in Botswana and Pretoria. It was Valentine's weekend, so the place was packed, however, it was still quite peaceful and quiet. I dined at the restaurant Friday night (V-day) and it was a little chaotic- I got stuck in a corner on the patio and was forgotten for about 40 minutes... I didn't really mind as they were completely overwhelmed. The wine was good, the food was not great but I am assuming that this may have been due to being overwhelmed for the night. The breakfasts were very good, so I can't make an absolute judgement on the food.

The rooms were very spacious, clean, and impeccably decorated. The internet was pretty good though I had a few times where it went out completely but it always came back on in short-order. The whole place is peaceful and decorated beautifully, while it was almost fully booked it never seemed loud or packed. The prices were VERY reasonable- I did not expect such a beautiful high-end place when I booked, but its one of the nicest places I've stayed in Johannesburg, hands-down. I would stay here again, and probably will every time I visit.

Room Tip: I think a room facing the courtyard would be nice, though mine faced the street and was very quiet...
See more room tips
  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WinstonHotel342, Manager at The Winston Hotel, responded to this review, 2 April 2014
Dear Jen C

Thank you for taking the time to post your comments on tripadvisor about your experience at the Winston Hotel. It is always wonderful to hear when our guests had enjoyed there stay at the Winston Hotel. We very much appreciate reading your comments, as it is only by receiving such information from valued guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.

Please contact our reserations team on reservations@thewinstonhotel.co.za when you next travel to Johannesburg as it will give us a great pleasure to welcome you back to the Winston Hotel

Kind Regards

Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 March 2014

A small charming hotel in the middle of a big city. Always a delight.
We received and extremely warm welcome by Bronwyn and other reception staff members. Rooms very clean and well appointed. Pool was a highlight for us. We had break fast and dinner in the restaurant and it was all delicious. The cocktails sublime!!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WinstonHotel342, Manager at The Winston Hotel, responded to this review, 17 March 2014
Dear Pam M

Thank you for taking the time to post your comments on tripadvisor about your experience at the Winston Hotel. It is always wonderful to hear when our guests had enjoyed there stay at the Winston Hotel. We very much appreciate reading your comments, as it is only by receiving such information from valued guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.

Please contact our reserations team on reservations@thewinstonhotel.co.za when you next travel to Johannesburg as it will give us a great pleasure to welcome you back to the Winston Hotel

Kind Regards

Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
4 of 5 bubbles Reviewed 10 March 2014

Great place in the heart of JHB, the setting is lovely and the rooms are very spacious and well decorated with an extremely comfortable bed and pillows. The setting is lovely with a great garden and pool very conveniently located. Breakfast was the only meal we ate there and the buffet was quite underwhelming.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Fabio909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WinstonHotel342, Manager at The Winston Hotel, responded to this review, 14 March 2014
Dear Fabio909

Thank you for taking the time to post your comments on tripadvisor about your experience at the Winston Hotel. It is always wonderful to hear when our guests had enjoyed there stay at the Winston Hotel. We very much appreciate reading your comments, as it is only by receiving such information from valued guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.

With regards to our Breakfast we have taken your comments into consideration and would like to mention that the Buffet is an additional extra we have just added and we offer a full extensive a la carte menu for breakfast in adition for the small continatal buffet.

Please contact our reserations team on reservations@thewinstonhotel.co.za when you next travel to Johannesburg as it will give us a great pleasure to welcome you back to the Winston Hotel

Kind Regards

Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Johannesburg hotels
0.2 mi away
Monarch Hotel
Monarch Hotel
#2 of 68 in Johannesburg
5.0 of 5 bubbles 371 reviews
1.4 mi away
The Residence Boutique Hotel
The Residence Boutique Hotel
#1 of 68 in Johannesburg
5.0 of 5 bubbles 697 reviews
0.4 mi away
54 on Bath
54 on Bath
#4 of 68 in Johannesburg
4.5 of 5 bubbles 562 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
African Pride Melrose Arch Hotel
1.8 mi away
Four Seasons Hotel The Westcliff Johannesburg
1.1 mi away
The Peech Hotel
The Peech Hotel
#3 of 68 in Johannesburg
4.5 of 5 bubbles 526 reviews
Show Prices
Show Prices
Show Prices

Been to The Winston Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Winston Hotel

Property: The Winston Hotel
Address: No 6 Tottenham Avenue | Melrose Estate, Johannesburg 2196, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #8 of 68 Hotels in Johannesburg
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Winston Hotel 5*
Number of rooms: 30
Official Description (provided by the hotel):
The Winston Hotel is an elegant and exclusive luxury boutique hotel located in the vibrant commercial and financial district of Rosebank.We offer hyper-speed internet connectivity, free secure parking and exeptional personal service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Travel Republic (UK), Odigeo, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your The Winston Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing