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“Great place to enjoy that area of Southafrica”

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Valverde Country Hotel
Ranked #20 of 68 Hotels in Johannesburg
Certificate of Excellence
Seattle
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great place to enjoy that area of Southafrica”
5 of 5 bubbles Reviewed 23 July 2014

Service is amazing, the owners are very nice and everything is as good as it can get. Everybody is very helpful and they help you always with a smile on the face. Hope to be back soon. They speak English, German, Italian, French and any language you might need to make yourself comfortable

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carlos_Valverde_Vila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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189 reviews from our community

Traveller rating
    129
    39
    7
    5
    9
See reviews for
37
76
5
34
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 21 July 2014

We booked 2 months in advance yet staff had no knowledge of our booking. We had booked massages only to be told that the "spa" was closed. No one bothered to email us.

The staff were clueless but smiley. The hotel is in beautiful grounds.

No hot water and sometimes no water!
Window a lot bigger than the curtains
Noisy, busy road that earplugs couldn't block out
Room was dirty with bits of "stuff" on the floor, hairbands behind the bed etc
Breakfast equals choice of 3 cereals and toast with no butter or condiments
It took a whole day to switch the router on and off to provide wifi
No indoor pool so you can't swim in winter
"Restaurant" has to be booked before 6pm where you can choose excitedly from 3 overpriced main course options - we drove 30 mins to the nearest town
Spa is a five minute walk through a field

DO NOT WASTE YOUR MONEY STAYING HERE, IT IS TRULY AWFUL!

Room Tip: Don't stay here
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Coldbutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KinoMalaga, Owner at Valverde Country Hotel, responded to this review, 26 July 2014
Dear Customer

I am sorry that your experience wasn't what you expected. I apologize for the hot water, unfortunately we had a problem with the hot water pump that day and we couldn't get it replaced as it was over the weekend, that problem has since been fixed. I will find out about the dirt behind the bed, that is absolutely unacceptable.

I am a bit surprised about your comments on the breakfast and the restaurant options. We do indeed have a choice of 3 cereals, coffee, selection of teas and white and brown toast but we also have a menu where you can choose different options as standard for breakfast. You can order a full English breakfast, scrambled eggs, eggs benedict and different types of omelets.
I honestly don't think that to be a bad choice. We also offer as a standard a fruit salad served on a cocktail glass and freshly baked croissants.

As for the restaurant menu. On the day you came for dinner we had exactly 11 main courses available, ranging from pastas, gourmet burguer, beef fillet, fish and chip, half chicken peri peri and ribs. The prices of this main courses range from Fish & Chips @ R75, half chicken peri peri @ R95, Beef fillet @ R143. etc. I don't think this items are overpriced if you compare with any restaurant in Gauteng and even other provinces

To get to the spa we offer people the option of driving for less than a minute (350m) or a 3 minute walk through our Aquaponics fish and veggie farm. I am sorry you didn't enjoy the walk.

I again apologize for the inconvenience caused by the problems with the hot water and the wifi. If you wish to receive a refund from us please contact me on jp@valverde.co.za and I will happily arrange for you

regards

JP Valverde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Western Cape, South Africa
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 13 July 2014 via mobile

We stayed here for one night in winter and almost got frostbite. We had no hot water, and the gas heater in the room didnt work. Management gave an empty apology. Very poor. We certainly won't go back.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Danny664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KinoMalaga, Owner at Valverde Country Hotel, responded to this review, 14 July 2014
Thank you very much for taking the time to write your review. We are very sorry that your stay wasn't as you expected. However I would like to mention that when you spoke to the housekeeping supervisor about the hot water she immediately reported it to the maintenance supervisor on duty who went to the room and opened the tap and the hot water was there. The same supervisor also switched on the gas heater for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

My wife and I stopped by Valverde last month.we were totally blown away by the venue and the service. We met Pam and JP the owners who were unbelievably friendly and down to earth. Thanks for being so hospitable. Loved the food as well as the lengths they are going to to make the Hotel eco friendly. Just loved the whole experience, you will see us again very soon

  • Stayed June 2014, travelled as a couple
    • Value
    • Service
Helpful?
2 Thank VaughanOwgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
108 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

Valverde is a beautiful location which feels much further away from the city than it really is. We had a lovely experience there looking around the premises and enjoying a food tasting. The staff were very friendly and made sure our needs were met. It was such a relaxing time spent at this eco-friendly venue and I would recommend it as both a getaway and wedding venue.

Stayed June 2014, travelled with family
Helpful?
Thank SonyaS102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 June 2014

A home away from home. I enjoy having meetings with clients in a peaceful enviroment and the spa treatments are great.
Definitely not to be missed, i would recommend Valverde for your next celebration.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Candace888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

An amazing venue and an awesome experience. The whole concept behind the business is exceptional because you can see the full aquaponic centre in action. A fantastic place to see going green in action and I would absolutely recommend Valverde Country Hotel to escape the hustle and bustle of city life. A serene setting with a great vibe and friendly staff.

Stayed June 2014, travelled on business
Helpful?
2 Thank MarisaDS_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Valverde Country Hotel

Property: Valverde Country Hotel
Address: Beyers Naude Extension, Muldersdrif, 1748, Johannesburg 1748, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #20 of 68 Hotels in Johannesburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Valverde Country Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Valverde is a unique eco hotel near Lanseria offering weddings, conferences, functions and accommodation in 25 country-style rooms. The personal touch and treatment that our customers receive makes Valverde a truly distinctive choice. We are very proud of being one of the most eco friendly hotels in the country. who are we? Wedding venue, conference centre, function venue, country hotel, country restaurant and spa ... more   less 
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