When we arrived at the property we didn't look at the room before we paid our money. We then entered the room which was dirty, tired and not at all what we expected. We then explained our dissapointment to the staff who were very rude and unhelpful. One gentleman continued to text on his phone whilst we tried to explain our dissatisfaction to him. His customer service was appauling. Needless to say, we checked out immediatly (with no refund) and would not recommend it to anyone.
- Official Description (provided by the hotel):
- Conveniently located less than a 5 minute drive from the international airport, our reasonably priced establishment is within easy reach of the motorways, providing swift access to the area. Despite such a strategic position, we include free transfers to and from the airport. Tours and other travel services are provided and inquiries can be made to the reception via email. Housing a range of en suite rooms, our property also features 2 swimming pools, a bar and a restaurant on our premises. Each of the room features a private entrance from the garden, creating a relaxing atmosphere and giving you freedom and independence. Our guest house has been in operation for 10 years and we have recently being awarded a 3-star status by the Tourism Grading Council of South Africa. ... more less
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