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Protea Hotel by Marriott O.R. Tambo Airport
Ranked #12 of 26 Hotels in Kempton Park
Reviewed 12 December 2013

Arrived at the hotel after an internal flight from Port Elizabeth.

The free hotel transfer was very efficient. There is even a timetable at the bus stop for the hotel.

Check-in was very efficient and the room very clean and precisely what we expected. The bed was comfortable (and huge).

There was a wide choice of breakfast fare and it was very spectacular BUT we felt the price was excessive. It cost us more for this breakfast than any other meal.

There was a misunderstanding with our safari pick-up (nothing to do with the hotel) but the receptionist was extremely helpful and very quickly sorted it for us.

In summary very good for an overnight stop.

  • Stayed: November 2013, travelled as a couple
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Thank Sturmey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded 17 December 2013

Dear Sturmey,

Thank you for taking the time to provide us with feedback on TripAdvisor.

Our complimentary shuttle is perfect for the traveller passing through and we make it even easier with our scheduled times.

We are firm believers in getting the basics right and reading your comments about the receptionist been extremely helpful is testament to that.

Thank you so much for the review and be sure to visit us again when next in Johannesburg.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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635 - 641 of 1,095 reviews

Reviewed 4 December 2013

Stayed here for one night after arrival in South Africa in September before heading to Kruger the following day.

Location:

The location to the airport was great after a long flight from the UK (the shuttle took all of 10 minutes to arrive at the hotel). As seen from the photographs we could see the planes at the airport from the outdoor pool area. Thought that we would have a bit of noise disturbance from the airport but barely heard anything and had a good night's sleep (well not surprising after we had been awake 38 hours as went straight out exploring Johannesburg as soon as we had checked in). However I would not advise walking around the area outside the hotel as from what we saw it didn't look 100% safe.

Room:

The room whilst not large was comfirtable and nicely decorated for a one night stay although we found it very strange that the "bathroom" was only separated by a curtain! Love the aviation theme that runs through the hotel.

Service: Everyone from the receptionist to the bartenders to the chefs were always very smiley and polite although the bartender was quite slow to serve.

Facilties: Sat round the pool for a while the morning we were leaving after breakfast and was nice to watch the planes at the airport. Also tried out the airline simulator (down the corridor by the bar) and was fun to do but can safely say I won't be becoming an airline pilot anytime soon!

Restaurant/Bar:

Ate in the restaurant and only had sandwiches and fries but these were very nice. Also had a cocktail at the bar. Breakfast the next morning was great and had the usual breakfast selection as well as smoked salmon, omelette station etc which was impressed with.

I would definitely stay here again if in Johannesburg

  • Stayed: September 2013, travelled with friends
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1  Thank DizzyBlonde23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded 17 December 2013

Dear DizzyBlonde23,

Thank you for posting such a favourable review on TripAdvisor.

We are continuously searching for excellence and it is great to know that we achieved this on on your recent visit to our hotel.

It seems that you had an all-round wonderful time at Protea Hotel O.R. Tambo Airport. We also have an incredible TEAM, who do their best to pay attention to every detail, from preparing delicious meals to ensuring that the rooms are fresh.

I am sure we will see again and we wish you safe travels.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

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Reviewed 3 December 2013

I felt I had to give this hotel five stars. To be honest I was not expecting much from the stay, just a standard airport hotel, but the Protea is more than this. The intera had style. The room was clean and the bed was comfortable. We also had dinner at the restaurant, which was great! Service was quick and the staff were friendly. Would highly recommend this hotel if you need a stop over near the airport

  • Stayed: November 2013, travelled as a couple
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Thank lglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded 17 December 2013

Dear Iglobal,

Thank you for your lovely review on TripAdvisor.

We don’t want to be a boring hotel and the designers were very creative with the décor. The tires and crates definitely create that aviation feel. Be sure to try out the flight simulator next time you stay with us.

Friendly is definitely a word I like to hear when GUESTS are referring to
our STAFF. Our search for excellence is ongoing and your feedback will motivate the STAFF to continue achieving these high standards

We look forward to hosting your again in the near future.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

Stayed for two nights. Complimentary shuttle every 30 minutes to and from airport. 10 minute ride. Service was outstanding. Bar area had televisions showing rugby and cricket. Made the best gin and tonic I've ever had. Heard NO noise from either highway or planes. Breakfast buffet was amazing with omelet chef preparing made-to-order omelets. Also had the yummiest pastries. I would love stating here again if ever back in J'burg.

  • Stayed: December 2013, travelled as a couple
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Thank jmorgan811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded 3 December 2013

Dear jmorgan811,

Thank you for posting such a favourable review on TripAdvisor.

We are continuously searching for excellence and it is great to know that we achieved this on on your two nights. Consistency is the name of the game and I will congratulate the TEAM on their efforts.

It seems that you had an all-round wonderful time at Protea Hotel O.R. Tambo Airport. From the complimentary shuttle every 30 minutes to and from airport, the bar area which has televisions showing rugby and cricket. the best gin and tonic and the amazing breakfast buffet .

I am sure we will see again and we wish you safe travels.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

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Reviewed 1 December 2013

After a 12hr flight to Johannesburg it was great to have a room available on arrival ( 7.30am) to catch up on our sleep. The rooms are very clean and have all the facilities needed for a comfortable stay. After resting we spent the afternoon in the sun around the pool and enjoyed a couple of Castle beers, a great way to relax on the first day in SA before moving on the next morning. We dined in the hotel restaurant in the evening and enjoyed a hot buffet dinner with a good bottle of wine - good quality and great value for money. The Bar area was spacious will wall to wall Premier League football if that is your thing. All the staff were very helpful. The only issue we reported to the Hotel was the noise from the road and airport during the early hours of the morning was not condusive to a good nights sleep. Hard to believe that a recently built hotel in that location does not have any double glazing or noise protection!
Overall an enjoyable and value stopover.

Room Tip: A room facing away from the road and airport will/ should reduce the noise factor.
See more room tips
  • Stayed: November 2013, travelled as a couple
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Thank PeterG170453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded 3 December 2013

Dear PeterG170453,

Thank you for taking the time to provide us with feedback on TripAdvisor.

A clean and comfortable room, as well as a HOT buffet to end the evening is something we are proud to offer.

I apologise for noise from the road and airport during the early hours of the morning, I will look into this matter immediately to ensure that we sort our the double glazing in this specific room.

I hope to have the opportunity of welcoming you back to show you true Protea hospitality.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

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Reviewed 26 November 2013

We recently stayed over at the hotel for one night as a stop over coming from the Kruger National park and flying back to Cape Town very early the next morning. I really loved the interior of the hotel - its not the normal Protea Hotel feel but you still experience the amazing service and hospitality. We unfortunately didnt have the time to enjoy a meal at the restaurant but will do so next time round. Its conveniently located within 5 minutes from the airport. Very good value for money.

  • Stayed: November 2013
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1  Thank thinuslg3108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded 3 December 2013

Dear thinuslg3108,

Thank you for your feedback and recommendation of the hotel.

Protea Hotel has a strong service culture and we aim to offer only the best. Your comments reassures me that the TEAM is committed and I will congratulate them on this.

I am glad to to hear that you were pleased about our fantastic location.

Your recommendation is appreciated and I hope to host you again in the near future.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

Report response as inappropriate
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Reviewed 23 November 2013 via mobile

Really liked the aviation decor.
The staff was very friendly and enthusiastic when we arrived. Room was great. Not the normal hotel room. It had a feature shower as a room divider.

Great value for the area so close to the airport. Loved the view if the apron.

Stayed: November 2013, travelled as a couple
Thank Chris5630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded 25 November 2013

Dear Chris 5630,

We don’t want to be a boring hotel and the designers were very creative with the décor. The tires and crates definitely create that aviation feel. Be sure to try out the flight simulator next time you stay with us.

Enthusiastic is definitely a word I like to hear when GUESTS are referring to
our STAFF. Our search for excellence is ongoing and your feedback will motivate the STAFF to continue achieving these high standards.

Thank you for your review.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott O.R. Tambo Airport

Address: Corner of York & Gladiator Streets | Rhodesfield, Johannesburg, Kempton Park 1619, South Africa (Formerly Protea Hotel O.R. Tambo Airport)
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 26 Hotels in Kempton Park
Price Range: £62 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott O.R. Tambo Airport 4*
Number of rooms: 213
Official Description (provided by the hotel):
Protea Hotel by Marriott O.R. Tambo Airport - Best Location, Ultimate Convenience. The pristine four-star airport hotel in Johannesburg, South Africa is set in the heart of Kempton Park, minutes from OR Tambo International Airport, South Africa's largest airport. The industrial aviation ambiance of the hotel is felt in the polished concrete floors, steel finishes, chrome lighting and top to bottom windows. Order a cocktail at the long, steel aircraft wing that is the bar, sink into a comfortable couch and relax as you watch the aero planes cruise to the landing strip. Time-conscious local and international business travellers can enjoy a convenient location 35 minutes from Sandton and Pretoria and is situated 800m from the Rhodesfield Gautrain Station. Protea Hotel OR Tambo Airport offers complimentary shuttles to and from OR Tambo International Airport between 06h15 and 22h45 daily, as well as a shuttle to and from Rhodesfield Gautrain station on request. ... more   less 
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