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“Clean and comfy modern hotel”

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Premier Hotel OR Tambo
Ranked #4 of 26 Hotels in Kempton Park
Certificate of Excellence
Victoria Falls, Zimbabwe
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Clean and comfy modern hotel”
Reviewed 8 August 2014

This is a good hotel, somewhere between average and very good. I liked the hotel outlook and surroundings. The hotel is located near OR Tambo international airport. Unless I was lucky, there were no traffic jams and I made it to the airport in no time at all. The rooms are good and clean. The bedding was clean and so were the toiletries. Spacious bed made the sleep more enjoyable. The coffee area was also clean and well stocked but unfortunately, the mini bar (fridge) was empty.

The service was not the best, and that is why I am hesitant to say it was very good or excellent. The hotel may have a history of fraudsters because, I was asked to pay cash for all my nights upfront on checking in. The hotel does not accept foreign currency, so all has to be paid in South African rand. The food I ordered to my room had to be paid there and then, no charging to the room. The same with the restaurant. I however enjoyed the food and was happy the food was on site. The hotel takes its cash seriously. Besides the rules, I waited slightly above 5 minutes to be checked in. This was after the shuttle did not turn up on time at the chilly cold airport. The check in could have been more swift, literally begged to be checked in. Room service was not very good either as wrong orders would be brought (especially drinks) or something completely forgotten. On one night, there were no salts and sauces provided. Make it a point to check your order before person serving leaves.

Sleep quality was good, but just like with most hotels, I have problems with the cleaning staff chatting on corridors despite the do not disturb signs. I am a light sleeper.

Room Tip: If you not using a credit card, carry enough South African rand on you. Request room away from the e...
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Habitat-Afrika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PremierHotelsSocial, General Manager at Premier Hotel OR Tambo, responded to this review, 13 October 2014
Dear Esteemed Guest,

Good day to you, and we trust that you are well ?

Many thanks for your constructive and honest feedback, it is truly appreciated.

I would like to apologize profusely for the various unacceptable incidents that you were exposed to during your visit to our hotel, there is absolutely no excuse for the said.

I am truly sorry that the said issues were not brought to my attention during your stay, which would have allowed for me to take immediate corrective action, and furthermore ensuring that your stay would have been far more favourable.

Please be advised that we have addressed the various matters of concern, and would like to assure you that there should not be a repeat of the same in the future.

Please may we kindly ask you to let us know when you intend to visit Johannesburg in the future, so that we may rekindle your faith in our property by means of inviting you as our guest on a complimentary DBB basis.

Once again we would like to apologize, and furthermore trust that you will accept our apologies.


Kind regards,
Sefton Cramer
General Manager
Premier Hotel O.R. Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Durban, South Africa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2014 via mobile

Used this hotel in transit. Free shuttle service to and from ORT. Luxurious rooms, modern bathroom, great view of the airport from room. Restaurant and bar looked inviting although I did not get a chance to try them out. Looking forward to going back.

Stayed August 2014, travelled with family
Helpful?
Thank FreqTraveller_TG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PremierHotelsSocial, General Manager at Premier Hotel OR Tambo, responded to this review, 19 August 2014
Dear FreqTraveller – Esteemed Guest,

Good day to you, and we hope that you are very well.

We would like to thank you for your very kind words, it is truly appreciated.

We are thrilled that you enjoyed your time with us.

Once again, many thanks for your positive feedback, and looking forward to your next visit, which we trust will be soon.

Should you need to contact us for anything in the future, kindly do so, so that we may assist you accordingly.

Kind regards,

Sefton Cramer
General Manager
Premier Hotel O.R. Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2014

Good points:
- best value for money in OR Tambo area
- great breakfast buffet
- good restaurant & decent prices
- spacious room
- very clean modern interior
- good amenities
- service

Bad points:
- weak WiFi coverage in places
- include breakfast buffet in room rate or it will cost you almost ZAR 300 per couple
- distance from city center

Special thanks to all staff & the new GM who goes out of his way to make sure your stay is best possible if not better!

  • Stayed May 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Vitek_FT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PremierHotelsSocial, General Manager at Premier Hotel OR Tambo, responded to this review, 13 August 2014
Dear Messrs. Vitek_FT,

Good afternoon to you and we hope that you are very well.

Many thanks for your constructive and honest feedback, it is truly appreciated.

I would like to apologize profusely for the various incidents as experienced by yourself over the same period, there is absolutely no excuse for the said.

I am truly sorry that the said issues were not brought to our attention during your stay, which would have allowed for us to take immediate corrective action, and furthermore ensuring that your stay would have been a more favourable one.

I would Like to let you know that we are not aware of any shortcomings in terms of Wi-Fi and so on, however we will investigate the matter with immediate effect, so that we do not inconvenience anyone else, which obviously includes yourself, in the future. In addition to this we would like to inform you that we are continuously looking at new initiatives with reference to increasing the effectiveness and efficiencies thereof.

We thank you once again for bringing the matter pertaining to an all-inclusive rate i.e. include breakfast in the rate, which is available/on offer, however it is evident that we should revisit the existing marketing thereof, with the intent of creating more of an awareness of the said, which will allow our esteemed and valued customers like yourself to be in a position to make the choice, of a room only rate versus an all-inclusive rate, which would include breakfast.

Once again we would like to apologize, and furthermore trust that you will accept our apologies.

Should you wish to visit us in the near future, please would you kindly let us know, so that we may rekindle your faith in our property

Sefton Cramer
General Manager
Premier Hotel O.R. Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 July 2014 via mobile

This is without a doubt the best hotel I have stayed at in Johannesburg. Excellent buffet dinners and breakfasts, clean, modern and spacious rooms, excellent and friendly service - attention to detail not lacking at all. I am so happy I have found this gem!

Stayed July 2014
Helpful?
1 Thank WorldlyAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PremierHotelsSocial, General Manager at Premier Hotel OR Tambo, responded to this review, 19 August 2014
Dear WorldlyAL – Esteemed Guest,

Good day to you, and we hope that you are very well.

We would like to thank you for your very kind words, it is truly appreciated.

We are thrilled that you enjoyed your time with us.

Once again, many thanks for your positive feedback, and looking forward to your next visit, which we trust will be soon.

Should you need to contact us for anything in the future, kindly do so, so that we may assist you accordingly.

Kind regards,

Sefton Cramer
General Manager
Premier Hotel O.R. Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, South Africa
Level Contributor
4 reviews
4 hotel reviews
Reviewed 23 July 2014

This hotel is really one of the best value for money hotels I have visited. Firstly the shuttle service to and from the airport to the hotel is on time, the drivers are friendly and helpful and explain the service well. There is always a daily paper in the shuttle in the event that one must wait for the shuttle to leave.

The reception service is really good, The staff is well trained, very friendly and try to accommodate one's questions and queries immediately. Norma is a star!

The hotel is in a excellent condition. Everything works. I have been staying in this hotel for a period of 4 weeks of and on and there was just nothing that was broken and if there were any complaints, Sam the maintenance man is there within minutes to assist and explain. The rooms are cleaned immaculately every day and the bathroom is stocked every day with new soaps and shampoos. The bedding is extremely comfortable and always spotless and clean.

The hotel's utilities are excellent, The gym is basic but modern and comfortable.There are always clean towels and water on hand and one just gets the motivation to really have a good work out.

The hotel serves two buffets at lunch and dinner and a full breakfast. This is also really brilliant value for money. Although I did not use this every day it was a pleasure just to walk past and see the effort that goes into making the lunch and dinner experience a pleasure. They also have a bar menu and the food on this is very well priced and excellently prepared. Michael is the man. He knows his bar and serves you with a rye smile,

Something which is also different from other hotels in the area is that the management knows that having internet access (for free) at any time is nowadays an essential element of any businessman's travel experience. Wi-fi access is easy and available any spot in the hotel,

The business center of the hotel is also well equipped.

The choice of TV channels is also a plus, The equipment is modern, well maintained and easy operated.


The General Manager and other duty managers are always available and really gives one the feeling that it is important for them that one feels welcome and comfortable.

Well done Premier Hotel OR Tambo. Keep it up and keep on being a jewel in the crown!!

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank DerickdeV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PremierHotelsSocial, General Manager at Premier Hotel OR Tambo, responded to this review, 19 August 2014
Dear DerickdeV – Esteemed Guest,

Good day to you, and we hope that you are very well.

We would like to thank you for your very kind words, and are furthermore thrilled that you enjoyed your time with us.

We will most certainly share your comments and commend Norma, Sam, Michael and the Team for going the extra mile, which has resulted in your favourable stay.

Once again, many thanks for your positive feedback, and looking forward to your next visit, which we trust will be soon.

Should you need to contact us for anything in the future, kindly do so, so that we may assist you accordingly.
Kind regards,

Sefton Cramer
General Manager
Premier Hotel O.R. Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Western Cape, South Africa
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 July 2014

we found this hotel met all our needs for an overnight stay between flights. Airport shuttle is convenient, but only operates from 6am so we had to pay for a taxi to get back to OR Tambo for an early flight. Rooms are clean and comfortable.

Room Tip: Rooms can be a bit noisy due to the proximity to the airport
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  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PremierHotelsSocial, General Manager at Premier Hotel OR Tambo, responded to this review, 19 August 2014
Dear Messrs, Angela W – Esteemed Customer,

Good morning to you, and we trust you are well.

Please may we thank you for your constructive feedback, it is truly appreciated.

We would like to let you know that we are in the process of increasing the frequencies of our shuttles to and from the Airport as well as reassessing the time schedules thereof, which should be implemented in the very near future.

Many thanks once again for your feedback, and looking forward to your next visit , which we hope will be soon.

Kind regards,
Sefton Cramer
General Manager
Premier Hotel O.R. Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 15 July 2014

With the free shuttle it is a worthwhile option to the "in-airport" hotels. However, be sure to give yourself 30 minutes extra travel time, even though the hotel is 10 min. away. If you take into account time to load people into the shuttle and unloading, and waiting at traffic lights, well... 30 minutes is a safer planning.

We highly recommend asking for a room close to the elevators, and don't necessarily accept the first room they give you. In the booking we asked for a room no more than 3 away from the elevators, but they originally gave us the very last room at the end of 3 long corridors which was literally a 10 minute walk from the lifts. We asked to be moved and got a better room, higher up, and closer to the lifts. I don't know why they seem to do that to people.

One thing we noticed is that everyone working there "appeared" to be happy. It is certainly nicer to deal with happy staff than grumpy ones. Kudos for the pleasant staff. We only did an overnight and left early in the morning, but the stay was pleasant and the room very comfortable.

Room Tip: Ask for a room closer to the lifts and don't accept the 1st room they give you if you're not...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank TheSC0TTMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier O, General Manager at Premier Hotel OR Tambo, responded to this review, 7 December 2014
Dear Esteemed Guest,

Good day to you, and we hope that you are very well.

We would like to thank you for your very kind words, it is truly appreciated.

We are thrilled that you enjoyed your time with us.

Once again, many thanks for your positive feedback, and looking forward to your next visit, which we trust will be soon.

Should you need to contact us for anything whatsoever in the future, please may we kindly ask you to do so, so that we may assist you accordingly.

May we wish both you and your Family, a Safe and Blissful Festive Season and an Unbelievable 2015.

Kind regards,
Sefton Cramer.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Hotel OR Tambo

Property: Premier Hotel OR Tambo
Address: 73 Gladiator Street | Rhodesfield, Kempton Park 1619, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 26 Hotels in Kempton Park
Price Range (Based on Average Rates): £
Hotel Class:4 star — Premier Hotel OR Tambo 4*
Number of rooms: 275
Official Description (provided by the hotel):
The Premier Hotel O.R. Tambo Airport welcomes you to Johannesburg, the major international gateway into South Africa. Johannesburg, more commonly known as Jo'burg or Jozi, is a rapidly changing city and the vibrant heart of South Africa. Vibrant and dynamic, Jozi has a throbbing pulse, an awesome sense of rhythm and invites you to indulge in the extravagant comfort of the Premier Hotel O.R. Tambo Airport. Named for the O.R. Tambo International Airport which is situated a mere 1,2km away, Premier Hotel O.R. Tambo airport is the ideal destination for both the leisure and business traveller. Far from being just a stay-over, the Premier Hotel O.R. Tambo provides all the services and style necessary to make for a comfortable travel experience.This pristine hotel offers 275 rooms (49 of which are suites with their own lounges), public areas offer free Wi-Fi internet connections, in-room dining, in-room safety deposit box, business centre, swimming pool deck, gymnasium, restaurant and two bars along with, room service and secure undercover parking.Premier Hotel O.R. Tambo also contains a large conference centre, with nine conference rooms and board-rooms, able to hold up to 800 delegates cinema-style along with state-of-the-art facilities. ... more   less 
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