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Peermont Metcourt Suites at Emperors Palace
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Reviews (375)
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All reviewspeermont metcourtemperors palacedressing arearooms are bigcasino areaenjoyed my stayfood courtinternational airportdouble bedfree shuttlebreakfast was deliciousbusiness tripreception staffroom was spaciousexcellent staybetween flightscomplex
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Reviewed 21 July 2014

After a paradisiac stay in Cape Town we had to stay overnight in this hotel that from outside looked like a Las Vegas wannabe hotel...in fact it has a casino, room with cheesy decorations, no minibar or complementary bottle of water whatsoever, there is a vending machine that only works with cash somewhere in the labyrinth of tunnels that runs below this place...woke up in the middle of the night with the hugest thirst, couldn't find water, went for a sip from the tap: diarrhea within two minutes ensued. No joke.

Stayed: July 2014, travelled as a couple
1  Thank Gundun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 2 August 2014

Dear Guest

We are disappointed to learn of your negative experience with us

Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution

We understand your frustrations have been caused by service standard that is not what you expected from us and we will immediately begin work on correcting this.

Regards

Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

When expectations are low they can be easily met. I cannot imagine much if any repeat business from any international travellers to this hotel and casino.
Really disappointing as I had high expectations - has been 18 years since I was last in the country, considering this is a relatively new casino/hotel I can only imagine the true and tested establishments must have also lost the service excellence we were use to.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank Stewart E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 2 August 2014

Dear Guest

We are disappointed to hear about your experience with us, if you could please make contact with us and tell us what happened during your stay. You can email me on ascully@emperorspalace.com

Regards

Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

With our flight arriving at 5.30am, we decided to book a room the previous night. This allowed us to get the shuttle bus from the airport straight to the hotel and check in. It was very refreshing to have a shower & get horizontal after 30 hours of flights & transits!

The suites were very well appointed, clean & quite, quite different to what I had read in other reviews.
We then spent a few hours at the 'Octavis' day spa having massages & relaxing in the Roman baths.
An absolute must to anyone having a stop over for the night!

I would recommend anyone to stay here as it's safe, clean & relaxing.

Did not try the casino , not my thing, but a good way to waste a few hours if that interests you.

Room Tip: Stay in the suites, not on the other side of the road in the cheaper accommodation, that's where the plane noise is as no double glazing on windows.
  • Stayed: August 2013, travelled with friends
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Thank Deb1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

We stayed there for just one night before we departed to Victoria Falls. The room is very spacious, clean and modern. The bed is very comfortable. Compared with the rest of the room, the bathroom seems to be a little bit small and the shower with glass door is not designed well to use. Having said that, I would still recommend this hotel. We ordered the hotel transfer because we arrived around 11pm. Service was great. The receptionist was very friendly and same as the staff in the restaurant when we had our buffet breakfast there - with lots of different choices for breakfast. I will definitely return to this hotel.

  • Stayed: March 2014, travelled as a couple
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Thank MLancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 5 July 2014

Dear Guest

Thank you very much for supporting Peermont Metcourt Suites

On behalf of all management and employees at Metcourt Suites, we would like to thank you sincerely for your kind comments.

These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests

We look forward to welcoming you back in the near future

Kind Regards
Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
+27 11 928 1732

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

We had a great stay at the Metcourt Suites. The rooms were nice & very clean. The restaurants offered a variety of choices & the breakfasts were fantastic! Location close to airport, but not much else.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Tracy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this reviewResponded 5 July 2014

Dear Guest

Thank you for your kind review received, we are looking forward to welcoming you back soon!

Kind Regards

Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1732

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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