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“Do not waste your time or money staying here”

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Southern Sun O.R Tambo International Hotel
Ranked #10 of 26 Hotels in Kempton Park
cape town
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Do not waste your time or money staying here”
1 of 5 bubbles Reviewed 28 September 2013

Coming from Cape Town, we had a very early check in (6am) in JHB for a flight to Mauritius so had no option but to stay as close to the airport as possible. The closest was the Southern Sun O R Tambo International hotel. The ONLY good thing I can say about the hotel is that the bed was comfortable, the linen clean and the double layer of glass ensured that we didn't hear one aeroplane the whole night. Other than that we had to open the windows as the room smelt like a smoker's room although we were assured it wasn't a smoking room. We then had the pleasure of smelling the cigarette smoke from the neighbour on the one side and above us who also had the windows open. The bathroom was very old and the bath and shower curtain stained and dirty not to mention the mould around the edge of the bath.The facecloth and towels were stained, and the toilet roll had been stained with food. The highlight was the fact that the toilet flushing mechanism didn't work and required three hard punches to flush....I eventually gave up after housekeeping said that that was just how it was. The carpets were stained and threadbare in places. We ordered room service and the food was not at all impressive and was pricey, even for room service. To top it all, we were woken after midnight by some revelers partaking in illegal substances that wafted straight into our open window...this necessitated us sleeping with the window closed and having to put up with the stuffy, smokey smell in the room. All in all we could not wait to get out of there and would never recommend the hotel to anyone, it certainly wasn't cheap and was a complete disgrace.

Room Tip: Choose another hotel
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  • Stayed September 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank kevli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis-AndreBotha, Manager at Southern Sun O.R Tambo International Hotel, responded to this review, 30 September 2013
Dear kevli,

Thank you for raising your concerns on Trip Advisor.

Would you please contact me on louis.botha@tsogosun.com in order for us to rectify the mistakes.

Kind regards
Louis-Andre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,229 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
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Silver Spring, Maryland
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 28 September 2013

The hotel is clean and attractive and the service is efficient; for dinner, there was a buffet and an ala carte option. The rooms were quiet. The staff is welcoming. A free shuttle takes you to the hotel and back to the airport in minutes. This hotel is a good and relatively reasonable choice for a 1 night stay at the airport while in transit to another location and when time in Jo'burg is limited.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StormyandMaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis-AndreBotha, Manager at Southern Sun O.R Tambo International Hotel, responded to this review, 30 September 2013
Dear StormyandMaya,

We're glad you enjoyed your stay with us.

We hope to welcome you back to our Hotel in the not too distant future.

Kind regards,
Louis-Andre
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Newton, MA
Level Contributor
64 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 28 September 2013

Aside from a glitch with the internet and the message machine on our phone, this hotel was more than just a convenient stopover between planes; it has personality and conveniences that add to the experience: complimentary wine and snacks in the lobby at 5:00 PM, with a really good piano player; a very pleasant restaurant with very reasonable prices and excellent food; quiet rooms with great beds and bedding. And the next morning a complete and delicious breakfast. We look forward to longer stays.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Eagle17NewtonMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis-AndreBotha, Manager at Southern Sun O.R Tambo International Hotel, responded to this review, 30 September 2013
Dear Eagle17NewtonMA

We look forward to welcoming you back to our Hotel in the the not too distant future.

Kind regards,
Louis-Andre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ladismith
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 September 2013

I have been returning to my home from home many times this year and as always I am treated like a King!! Picked up at the airport. Taken to the hotel, given my favourite room, had my favourite meal and slept like a log!! Staff I great, friendly and highly professional. My company is now PERMANENTLY using this hotel for all our travelers, up to ten of us at time sometimes.
Close to the airport. Can't ask for much more.Staying at Hotel since around 2004 or so, no complaints.

Peter John Bold

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank 350PeterB350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis-AndreBotha, Manager at Southern Sun O.R Tambo International Hotel, responded to this review, 25 September 2013
Dear Mr. Bold,

We appreciate your patronage and thank you for your kind feedback. It's always a pleasure welcoming you back and we hope that we will have the opportunity to continue doing so for many years to come.

Kind Regards
Your Southern Sun Family
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Georgia
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 22 September 2013

We really liked the quality of this hotel. Rather than eat in the restaurant which serves buffet, we had an excellent meal from room service. Great hotel for an airport stopover. Exceeds expectations for an airport hotel. Definitely not a safari lodge and not meant to be.

Room Tip: Order room service.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sdtravels87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis-AndreBotha, Manager at Southern Sun O.R Tambo International Hotel, responded to this review, 25 September 2013
Dear Guest,

Thank you for your kind feedback. We pride ourselves in delivery outstanding service to all our guests consistently.
We are pleased you had a good night's rest and that you were comfortable and looked after in our facility.

Hope to see you in the near future again.

Kind Regards
Monique Horn
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Auckland Region, New Zealand
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 20 September 2013

The hotel is great, entrance is great, staff are great..... but, the room was mediocre (but not bad)... breakfast was great... free shuttle to and from the airport was extra great... The airport is 5 min away...

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Kavemann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 19 September 2013

This hotel was booked for me through corporate travel for a one night stop over and I have to say there are much better hotel options at OR Tambo. First of all, a shuttle ride is required from the airport which is not clearly marked. Other hotels do not require this added inconvenience. Secondly, this hotel is very disorganized and an evening check in (7PM) required an hour wait for a clean room. Additionally, the smoke from the grill had infiltrated the bar and the restaurant and made them intolerable. The room was shabby and old and had had garbage in it from the previous guest. The internet connection was not working and all the hotel staff does is transfer you to a help desk where you are put on eternal hold.

Room Tip: You will pay more for others hotels in the area but in my opinion they are worth it.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aroundtheworld03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis-AndreBotha, Manager at Southern Sun O.R Tambo International Hotel, responded to this review, 23 September 2013
Dear Guest,
Thank you very much for your feedback. Kindly provide us with your surname and room number in order for us to thoroughly investigate your comments. We will revert with feedback as soon as possible.

Kind Regards
Louis-Andre
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun O.R Tambo International Hotel

Property: Southern Sun O.R Tambo International Hotel
Address: Jones Road, Kempton Park 1627, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 26 Hotels in Kempton Park
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun O.R Tambo International Hotel 4*
Number of rooms: 366
Official Description (provided by the hotel):
A world class International Airport Hotel 500m away from the Airport serviced by a complimentary 24 hour shuttle every 15 min and with complimentary capped Wifi. Exceptional dining both buffet and a la carte with 24 hour room service. 24 Hour bar for the thirsty traveller. ... more   less 
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