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“Great for long/overnight layovers”

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Southern Sun O.R Tambo International Hotel
Ranked #10 of 26 Hotels in Kempton Park
Perth, Australia
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great for long/overnight layovers”
Reviewed 20 June 2014

My partner and I had a long layover at the end o our holiday, and rest was all we wanted. Although this hotel is located within the airport grounds, the room is very quiet. The staff was very helpful and kind allowing us to do a late check out without extra charge.
For us this meant we could have decent rest and sleep before our long flight home, it was great.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dani_Waltrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonySLarsen, General Manager at Southern Sun O.R Tambo International Hotel, responded to this review, 22 July 2014
Dear Dani_Waltrick

Thank you so much for posting this lovely review recommending this hotel to your fellow travelers as a great hotel for a long or overnight layover.

Your acknowledgment of the rooms being very quiet, the helpful and kind team that facilitated a much needed rest is most appreciated as these are certainly points on which we pride ourselves.

Our flexibility when it comes to arrival and departure times is something that we endeavor to do whenever possible believing that it provides for the needs of many travelers moving through this area and is often acknowledged as such.

Thank you for presenting us with the opportunity to host you and your partner and we look forward to the next opportunity to do so.

Regards

Antony Larsen
General Manager
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Lodz, Poland
1 review
Reviewed 20 June 2014

Even though the hotel is located at the airport is really quiet.
Breakfast very good, service very nice. Wifi service available everywhere!
If you have to wait longer for your flight, you will have late check-out without any additional cost :)

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonySLarsen, General Manager at Southern Sun O.R Tambo International Hotel, responded to this review, 22 July 2014
Dear Adam M

Thank you very much for the positive review. It often makes me anxious when I refer to the hotel as being located on the airport grounds in that potential clients will assume that there will be some sort of noise impact. I am therefore particularly grateful to you for highlighting that it is actually unexpectedly really quiet.

Your acknowledgment of the quality breakfast, nice service, WiFi being available throughout the property and untimely the value for money enjoyed is most appreciated.

We pride ourselves on our flexibility when it comes to arrival times and departure times when at all possible and thank you for expressing your appreciation thereof.

We trust that we will have the privilege of hosting you again in the near future.

Regards

Antony Larsen
General Manager
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Abidjan, Cote d'Ivoire
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 16 June 2014

Near the airport, big hotel with clean big rooms at an affordable rate. You have a good internet connectivity and the restaurant is fair.
They have a very useful shuttle connecting O R Tambo airport every 15 minutes.
The AC systems are old age and needs to be changed

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kanigui Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonySLarsen, General Manager at Southern Sun O.R Tambo International Hotel, responded to this review, 22 July 2014
Dear Kanigui Y

Thank you for your positive review and for highlighting that this large hotel provides big and well kept rooms.

We have recently upgraded our complimentary WiFi offering in line with the international trend of doing so. We feel that our offering far exceeds that of our competitors and is essential to us providing a superior delivery to our valued clients.

It is appreciated that you have highlighted our very efficient shuttle service which is an essential part of our service delivery with the hotel being located on the International Airport property but a few minutes drive from the terminals.

I would like to confirm that plans are in place to renew the air-conditioning systems in the rooms which unfortunately take too much time to take effect.

I am most disappointed that we did not impress you more with our restaurant experience. Please let me know on Antony.Larsen@tsogosun.com should you be returning in the near future and I will ensure that our very talented Executive Chef, Chang an Song, will leave you with a far more favorable impression.

Thanks again and all the very best to you.

Regards

Antony Larsen
General Manager
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Luanda, Angola
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 June 2014

I stayed with my wife in this hotel on the night of 4th-5th June 2014.
We were taking a flight to Kruger park in the next day and decided it was convenient to stay near the airport for this stop over.
The hotel offers an average room but the reason for this review is about its poor customer service:
I noticed late that I did not pack a shirt and a cardigan and left them in the closet. After making phone calls to the hotel, I left my contacts and was promised to have a call back or, at least, an email to get me feedback on these items. After two weeks and more phonecalls before leaving South Africa, I still have no reply and no one seemed to care about having things from their customers disappearing...
This is very disappointing and I will certainly not return to this hotel!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PauloSCurto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonySLarsen, General Manager at Southern Sun O.R Tambo International Hotel, responded to this review, 29 July 2014
Dear PauloCt

I have no doubt that your impression of a lack of care from my team relating to lost property has been exaggerated by a slow response to this review.

Let me assure you that we have been trying to make contact with you such as via a message through Tripadvisor however this has failed. Whilst we have not managed to find your missing items, it would be most appreciated if you would make contact with me on Antony.Larsen@tsogosun to assist in shedding further light on both your loss and the lack of response to your phone calls.

I remain hopeful that with further detail, we might retrieve and return your items as we pride ourselves on effective management of lost property.

Thanks

Antony Larsen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 June 2014

I landing in JNb at 9.30 and was flying out again at 6.00am. The hotel was perfect for the layover as the complimentary bus is easy to find and only take about 3 minutes to get there. The rooms of the hotel are great. I got a good rate too. The hotel had good food (room service). If you were there for a full day I think other hotels may have more things to do but if your after a good value 4 star hotel thats easy to get to for a layover then this is the best option at JNB.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elliotbows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonySLarsen, General Manager at Southern Sun O.R Tambo International Hotel, responded to this review, 22 July 2014
Dear Elliotbows

Thank you so much for the very positive review. Our suitability to the markets that we serve is of utmost importance to us. It is, as a result, most appreciated that you have highlighted the convenience and effectiveness of our complimentary shuttle service that runs every fifteen minutes, twenty four hours a day.

Thank you for your acknowledgment to your fellow travelers of the value for money enjoyed for a quality four star room and good food served to you in your room.

Should you return and stay over for a more lengthy period in the future, please allow us the opportunity to provide you with numerous options that will ensure your enjoyment of your time spent with us.

We wish you all the very best.

Antony Larsen
General Manager
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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2014 via mobile

We had a 24 hour layover in Johannesburg and stayed here. Staff were friendly and allowed us a 5pm checkout for no extra charge. Cheese and wine freely available while we waited in the lounge for our flight. Hotel is on airport premises and there is a shuttle, so you can avoids having to get a cab, which is a major plus. Exactly what you want in a airport hotel.

Stayed June 2014
Helpful?
Thank Al H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonySLarsen, General Manager at Southern Sun O.R Tambo International Hotel, responded to this review, 22 July 2014
Dear AI H

Thank you so much for the very positive review and for highlighting a number of points on which we pride ourselves, the one being our flexibility with arrival and departure times whenever possible which adds much value to those transiting through this International Airport.

Thank you for highlighting the friendly nature of the team, the complimentary local cheese and wine welcome station in the lobby as well as our complimentary shuttle service that takes just a few minutes to and from the airport terminals every fifteen minutes, twenty four hours a day. We believe that this service is one of the major differentiators provided and are therefore most appreciative of your effort to highlight such to fellow travelers.

We look forward to the next opportunity to host you when next you either visit the City of Johannesburg or if you are simply once again transiting though.

Thanks and regards

Antony Larsen
General Manager
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Baarn, The Netherlands
Level Contributor
85 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 June 2014

Nice and spacious rooms and one of the best shower facilities encountered. After arrival on O.R. Tambo it takes only a short wait for the hotel shuttle bus to take you to the hotel less than 5 minutes away. Comfortable and affordable.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BushLover57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonySLarsen, General Manager at Southern Sun O.R Tambo International Hotel, responded to this review, 12 June 2014
Dear BushLover57

Thank you so much for your submission of this review acknowledging this property as the perfect airport hotel.

I am most appreciative of you highlighting the nice spacious rooms and the shower as being one of the best as these are vital when providing a superior hotel bedroom experience. Further to this, you have highlighted our proximity to the airport and the efficiency of our hotel shuttle which we consider to be unique selling points.

I am thrilled that you found and have shared that this hotel to be comfortable and affordable and look forward to hosting you when you are once again visiting this area.

Regards

Antony Larsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun O.R Tambo International Hotel

Property: Southern Sun O.R Tambo International Hotel
Address: Jones Road, Kempton Park 1627, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 26 Hotels in Kempton Park
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun O.R Tambo International Hotel 4*
Number of rooms: 366
Official Description (provided by the hotel):
A world class International Airport Hotel 500m away from the Airport serviced by a complimentary 24 hour shuttle every 15 min and with complimentary capped Wifi. Exceptional dining both buffet and a la carte with 24 hour room service. 24 Hour bar for the thirsty traveller. ... more   less 
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