We booked two rooms for two couples on the ‘perfect date’ package:
Requested rooms next to one another – on arrival, one of the rooms were upgraded to VIP, the other left as is – not the best if you have a booking where two couples pay the same but one is treated different?
On arrival we went to book a table for dinner - the lady at the Aurelia’s restaurant seemingly did not understand the ‘pre-drinks’ arrangement as per the package. Agreed to confirm and call us back, never did!
Went to the rooms, housekeeping did not prepare the rooms as intended – they wanted to prepare the rooms and we requested that it be done while we are out to dinner for the evening. Received a call requesting us to leave the rooms so they can prepare as per the package, we agreed as they needed 30 minutes, we came back after 60 minutes – just to find only one of the rooms were done? Had to confirm again with reception for the room on the 5th floor where the other couple stayed?
When preparing for dinner, 17:45 housekeeping knocked on the door, for the ‘turndown service’ on the 2nd floor room – we again mentioned that we will leave at 18:00. Just to come back to a room that was no different to how we left it? Have to assume the turndown was done in the afternoon???
Dinner – why a seperate menu instead of an amount with the option from the full menu AND the rump steak was tuff – 3 pax ordered same, not desirable.
Considering 5 star service, too many mistakes, unfortunately you did not succeed to make us feel like this was a ‘perfect date’ – and that is really a pity!
- Official Description (provided by the hotel):
- Peermont D'oreale Grande at Emperors PalaceDiscover untold luxury and regal comfort...The 5-star Peermont D'oreale Grande hotel at Emperors Palace is conveniently located next to OR Tambo International Airport in Johannesburg. The hotel features 192 elegant rooms and suites all lavishly furnished in superior style and the exclusive Club Floor and Lounge on the 5th Floor offers superior concierge services. The opulent surroundings are complimented with state-of-the-art facilities for added ease and comfort. Dine at the elegant Aurelia's restaurant, indulge your senses at Octavia's Sensorium health and beauty spa or sip on a cocktail while watching the African sunset kiss the earth goodnight at Neptune's Pool Bar. Guests also have access to the casino, dining and entertainment facilities of the resort. Emperors Palace. The Palace of Dreams ... more less
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- Also Known As:
- Peermont d`Oreale Grande At Emperor`s Palace Hotel Kempton Park
- d Oreale Grande Hotel