We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a perfect date!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Peermont D'oreale Grande at Emperors Palace
Ranked #9 of 26 Hotels in Kempton Park
Certificate of Excellence
Pretoria, South Africa
Level 6 Contributor
96 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Not a perfect date!”
Reviewed 29 April 2014

We booked two rooms for two couples on the ‘perfect date’ package:
Requested rooms next to one another – on arrival, one of the rooms were upgraded to VIP, the other left as is – not the best if you have a booking where two couples pay the same but one is treated different?
On arrival we went to book a table for dinner - the lady at the Aurelia’s restaurant seemingly did not understand the ‘pre-drinks’ arrangement as per the package. Agreed to confirm and call us back, never did!
Went to the rooms, housekeeping did not prepare the rooms as intended – they wanted to prepare the rooms and we requested that it be done while we are out to dinner for the evening. Received a call requesting us to leave the rooms so they can prepare as per the package, we agreed as they needed 30 minutes, we came back after 60 minutes – just to find only one of the rooms were done? Had to confirm again with reception for the room on the 5th floor where the other couple stayed?
When preparing for dinner, 17:45 housekeeping knocked on the door, for the ‘turndown service’ on the 2nd floor room – we again mentioned that we will leave at 18:00. Just to come back to a room that was no different to how we left it? Have to assume the turndown was done in the afternoon???
Dinner – why a seperate menu instead of an amount with the option from the full menu AND the rump steak was tuff – 3 pax ordered same, not desirable.
Considering 5 star service, too many mistakes, unfortunately you did not succeed to make us feel like this was a ‘perfect date’ – and that is really a pity!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Karin_O909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review, 2 May 2014
Dear Guest

Thank you for supporting Emperors Palace and for making us your preferred residence

We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards

As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardize our valuable relationship.

Once again we sincerely apologise for any inconvenience caused, if you could kindly give me a ring on 011 928 1732 to discuss further, we are looking forward to hearing from you soonest

Kind Regards

Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

954 reviews from our community

Traveller rating
    408
    301
    138
    62
    45
See reviews for
184
432
45
178
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 April 2014

We only spent one night here on route to Botswana. My friends were placed in the 'honeymoon suite' with rose petals on the bed and a bottle of champagne. Me....I was told my reservation had been cancelled. After a long wait, the manager found me a room - no champagne or rose petals, not even an apology.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stardancer56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review, 10 May 2014
Dear Guest

Thank you for your review received, we sincerely apologise for the inconvenience caused during your stay with us, we hope that this has not deterred you from coming back

Once again thank you for bringing the service experience to our attention for resolution

Kind Regards

Anna-Lize Scully

Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1000

Hotel Guest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Ga.
Level 4 Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 April 2014

The D'oreale Grande is is rated a 5 star hotel, I would give it a 3.5-4 by US standards. The grounds are immaculate, eating breakfast at Aurelia's Restaurant on the patio with the pool fountain going was great. The room size was ok, but the bed comfort was mediocre. Access to the casio was a plus, and the adjacent mall area with a few other restaurants to choose from a bonus.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrkbd13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review, 3 May 2014
Dear Guest

Thank you for your kind comments received, we are looking forward to welcoming you back soonest!

Kind Regards

Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sinazongwe
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 April 2014

Have stayed a number of times and really suitable for those on business and a great place to find endless entertainment without having to drive. In close proximity to the airport an added bonus. Most certainly value for money . Great service from the staff and an excellent breakfast offered in Aurelia's Restaurant. Room's a little on the small side but very comfortable. The casino is monstrously huge with plenty of entertainment including a variety of great restaurants , pubs , theatre and cinema.

Room Tip: Pool facing rooms an added bonus. avoid room on the 5 th floor close to private lounge as noisy ear...
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tondolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 April 2014

We arrived for a one night stay on the way back from Cape Town. There was a handy shuttle bus to take us to the hotel. A lovely lady checked us in. However when we got to the room we were given two single beds pushed together. My husband rang reception and they said they had a booking for a twin. I checked my hotel voucher and I had definitely booked, and paid extra for a double. Then we got moved to another room. It was much nicer and bigger than the original room with a view of the fountain. However a staff member shortly turned up and told me this was Mrs M?'s room and basically asked what I was doing in there. What appeared to have happened was they had moved us to another lady's new room and the lady to our new room. We then got moved again. By now I was fed up and hungry. My husband went to the front desk to find out what was going as we were left in the room keys taken away with no indication of how long it take to resolve. A very kind lady from guest relations who was sympathetic arranged for some snacks which was appreciated but I would rather have just got my room when I arrived. The overnight stay was then fine, lots of places to eat and a good nights sleep. There was some noise from the casino but it didn't bother us at all.

Checking out the following morning was a stressful experience. We called the front desk in good time for someone to take collect out luggage. After we had been waiting for some time we called front desk and were told someone was on there way then after a further wait we gave up and proceed to the elevator with our 2 large cases and cabin baggage. One of the elevators was broken and after a few unsuccessful attempts of trying to get on the full elevators, I asked the very helpful house keeping to escort us to the service elevator or else we might never have got back to reception.

After checking out we proceeded to go to breakfast to be told that the restaurant was crowded and that there was a waiting list. We explained that delays were caused by the hotel and that we only had a short time before our shuttle left. To their credit the food and beverage staff did try to resolve the situation. The buffet looked a bit like it had been ravaged by a pack of wild animals which wasn’t very appetising.

In conclusion the check out and check in were terrible and I would NEVER stay here again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review, 2 May 2014
Dear Guest

We are disappointed to learn of your negative experience with us

Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution

We understand your frustrations have been caused by service standard that is not what you expected from us and we will immediately begin work on correcting this.

Once again we sincerely apologise for any inconvenience caused, if you could please call me on 011 928 1732 to discuss further or you can mail me on; ascully@emperorspalace.com

We are looking forward to hearing from you soonest

Kind Regards

Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Convention Resort
011 928 1732
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quezon City, Philippines
Level 6 Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 24 April 2014

We stayed here for just 1 night because we were flying out of South Africa the next day and this hotel is very near the airport, just 10 minutes (or so) away.

I really wish I could stay here longer because I really enjoyed the breakfast in Aurelia's Restaurant. It may look like they only have a few selection but are actually a lot since they scattered it to different stations/tables. The food quality is very good. The hot food remains hot/warm. The servers are also very attentive. There's also a pianist that plays beautiful songs during breakfast time so you really get a full sensory delight.

The concierge was very courteous and helpful. The bellhop was also very friendly and helpful as he pointed out some tips with regards to our room, like where the outlets and hairdryer are hidden, etc.

The room was a bit compact for me and my sister, but manageable. It also has a certain distracting smell.. I hope it's their form of disinfectant (and not what I have in mind). The shower and tub is one and the same so it helps to be extra careful. I almost slipped when I was moving away from the water as the temperature kept changing.. it can instantly become scalding hot! Good thing the tub is enclosed with sliding glass doors, so I had that and the tiled walls to hold on to.

The wifi is free and good for 5 days. It is strong in the common areas like casino floors, hallways, restaurants, etc. but cannot reach inside our rooms.

The hotel has a tunnel full of paintings that will connect to the casino floor, restaurants and other hotels so you don't have to go out and experience the changes in temperature/humidity.

Overall, I'm happy with this hotel.. if they can just make sure that the room smells nice. I love their breakfast food and would want to return here just for that.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Charissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, United Kingdom
Level 5 Contributor
71 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 April 2014

I stayed there for 2 nights to attend a conference held within the casino complex. The rooms are on the small side but very comfortable and clean. The bathroom was spacious in comparison to the bedroom. Breakfast buffet was excellent and the service very good. The gym is small with only two bikes for example. The spa is very good with a vast array of treatments. The free shuttle to/ from airport is very handy. The casino looks like any other casino but I did not go there. The rooms were quiet which is nice considering it is so close to the airport. It can feel enclosed as the entire complex is surrounded by huge railings. It is far from the city centre as well.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christel88_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review, 23 April 2014
Dear Guest

Thank you very much for supporting Emperors Palace and for making the D'Oreale Grande Hotel your preferred residence

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests

We look forward to welcoming you back in the near future

Kind Regards

Anna-Lize Scully
Hotel Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1732
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kempton Park hotels
0.2 mi away
Peermont Metcourt Hotel at Emperors Palace
1.7 mi away
Premier Hotel OR Tambo
Premier Hotel OR Tambo
#4 of 26 in Kempton Park
2,060 reviews
1.0 mi away
InterContinental Johannesburg OR Tambo Airport
Show Prices
Show Prices
Show Prices
0.2 mi away
Peermont Metcourt Suites at Emperors Palace
1.0 mi away
City Lodge Hotel OR Tambo Airport
1.5 mi away
Protea Hotel by Marriott OR Tambo Airport
Show Prices
Show Prices
Show Prices

Been to Peermont D'oreale Grande at Emperors Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Peermont D'oreale Grande at Emperors Palace

Property: Peermont D'oreale Grande at Emperors Palace
Address: 64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Kempton Park
#4 Romantic Hotel in Kempton Park
#5 Luxury Hotel in Kempton Park
#5 Spa Hotel in Kempton Park
#8 Business Hotel in Kempton Park
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Peermont D'oreale Grande at Emperors Palace 5*
Number of rooms: 182
Official Description (provided by the hotel):
Peermont D'oreale Grande at Emperors PalaceDiscover untold luxury and regal comfort...The 5-star Peermont D'oreale Grande hotel at Emperors Palace is conveniently located next to OR Tambo International Airport in Johannesburg. The hotel features 192 elegant rooms and suites all lavishly furnished in superior style and the exclusive Club Floor and Lounge on the 5th Floor offers superior concierge services. The opulent surroundings are complimented with state-of-the-art facilities for added ease and comfort. Dine at the elegant Aurelia's restaurant, indulge your senses at Octavia's Sensorium health and beauty spa or sip on a cocktail while watching the African sunset kiss the earth goodnight at Neptune's Pool Bar. Guests also have access to the casino, dining and entertainment facilities of the resort. Emperors Palace. The Palace of Dreams ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Hotels.com, Priceline, Ebookers, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Peermont D'oreale Grande at Emperors Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Peermont d`Oreale Grande At Emperor`s Palace Hotel Kempton Park
d Oreale Grande Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing