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“Amazing hotel that has it all”

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Peermont D'oreale Grande at Emperors Palace
Ranked #10 of 26 Hotels in Kempton Park
Certificate of Excellence
Reviewed 28 May 2014

The hotel was amazing the check in staff are not that great. All the services including spa and breakfast and in room dining was amazing. I would recommend this hotel to all my friends and any guests from any part of the world. All was impeccable. The casino and restaurants are world class. Just do not buy biltong from the local small shop rather send a driver to get at east rand mall.

  • Stayed: February 2014
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Thank speedydam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 31 May 2014

Dear Guest

Thank you for your kind comments received, we are looking forward to welcoming you back soon!

Kind Regards
Anna-Lize Scully
Hotel Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1732

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 28 May 2014

It was indeed a most enjoyable stay on the club floor level with private reception and individualized service. Both the breakfast and dinner was delicious with a variety of choices.

It lives up to its 5-star status and an added advantage is the shuttle to the airport every 20 minutes and the entertainment area with theaters, cinemas, gym, etc metres away.

The staff are friendly and provide an outstanding service.

  • Stayed: December 2013, travelled as a couple
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Thank PamDeJager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 31 May 2014

Dear Guest

Thank you for your kind words, we truly appreciate your comments!

Kind Regards
Anna-Lize Scully
Hotel Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1732

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Don't be fooled by the glitz and glamour. This is a poor, poor hotel. I would rate this hotel a 0 if I could.

My family and I stayed here for 1 night as part of a four week trip through Southern Africa. I had a better nights sleep in a 3 star hotel in Zimbabwe than in this supposed 5 star hotel.

The beds are bad. Not just uncomfortable. They are really poor. No one got a good nights sleep. My wife had a sore back for over a week. We all would have been better sleeping on the floor.

I complained at reception. I was given a business card with an email address and told to contact the manager. Seriously! A customer complains and you tell them to go to someone else! That's not customer service.

I emailed the manager. NO RESPONSE. Yep, they are consistent at customer service.

We had difficulty getting the concierge to help arrange a tour. My children were ignored at the breakfast buffet. We were really happy to leave this hotel.

So in summary. 5 stars for glitz and glam. 0 stars for beds, the room, the staff and the customer service - you know, all the "hotel" things.

Stayed: March 2014, travelled with family
1  Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 31 May 2014

Dear Guest

Thank you for supporting Emperors Palace

We are disappointed to learn of your negative experience with us

Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution

We understand your frustrations have been caused by service standard that is not what you expected from us and we will immediately begin work on correcting this.

If you could please make contact with us; ascully@emperorspalace.com or with our Front Office Manager, George Mokotedi, gmokotedi@emperorspalace.com.

Once again we sincerely apologise for any inconvenience caused and if you could please make contact with us

Kind Regards
Anna-Lize Scully
Hotel Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
+27 11 928 1732

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2014

the room was nice and clean, good location for transit or if you want to go to the casino.
Breakfast was good, a lot of varieties, well presented, fresh, very tasty.
Service was good.
Overall it was nice stay.

  • Stayed: May 2014, travelled as a couple
    • Value
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Thank Liu X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 26 May 2014

Dear Guest

Thank you very much for supporting Emperors Palace

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests

We look forward to welcoming you back in the near future

Kind Regards
Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014

The place was excellent. Only the network service wasn't working which was such an inconvenience.

The hotel has a great theme. It might help not to have different menus for dinner. Rather give guest options even if they are on a different package

Room Tip: Rooms are excellent. They might need to change their TV sets and install more morden TV's
  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Dm M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 26 May 2014

Dear Guest

Thank you for your mail received

We appreciate the time it takes to bring to our attention the service issues that you experienced at our property.

Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards

Once again we sincerely apologise for any inconvenience caused

Kind Regards

Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Convention Resort
011 928 1732

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014

power socket in room was loose and having connection problems
toilet floor was covered with a layer of fine dust when checked in, suspect some renovation works done prior
towels were old and cannot clean body effectively


  • Stayed: May 2014, travelled on business
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Review collected in partnership with this hotel
Thank Joe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 21 May 2014

Dear Guest

Thank you for supporting Emperors Palace and for making us your preferred stop over

We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards

As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardize our valuable relationship.

If you would like to discuss further please do not hesitate to contact me on 011 928 1732 or you can email me directly; ascully@emperorspalace.com

Once again we sincerely apologise for any inconvenience caused and we are looking forward to hearing from you

Kind Regards

Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1732

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

We stayed here for one night whilst in transit. The hotel is close to Johannesburg airport, easy to get to using the emperors palace shuttle. The rooms were large, clean, filled with everything you could need whilst away from home. There are a large selection of restaurants in emperors palace and of course the casino so more than enough to occupy anyone stopping over for the night. Breakfast included and there was a lot of choice including soya milk (which is always a plus point for me!)

  • Stayed: May 2014
    • Value
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Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Peermont D'oreale Grande at Emperors Palace

Address: 64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Kempton Park
#4 Romantic Hotel in Kempton Park
#6 Spa Hotel in Kempton Park
#6 Luxury Hotel in Kempton Park
#8 Business Hotel in Kempton Park
Price Range: £147 - £281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Peermont D'oreale Grande at Emperors Palace 5*
Number of rooms: 182
Official Description (provided by the hotel):
Peermont D'oreale Grande at Emperors PalaceDiscover untold luxury and regal comfort...The 5-star Peermont D'oreale Grande hotel at Emperors Palace is conveniently located next to OR Tambo International Airport in Johannesburg. The hotel features 192 elegant rooms and suites all lavishly furnished in superior style and the exclusive Club Floor and Lounge on the 5th Floor offers superior concierge services. The opulent surroundings are complimented with state-of-the-art facilities for added ease and comfort. Dine at the elegant Aurelia's restaurant, indulge your senses at Octavia's Sensorium health and beauty spa or sip on a cocktail while watching the African sunset kiss the earth goodnight at Neptune's Pool Bar. Guests also have access to the casino, dining and entertainment facilities of the resort. Emperors Palace. The Palace of Dreams ... more   less 
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Also Known As:
Peermont d`Oreale Grande At Emperor`s Palace Hotel Kempton Park
d Oreale Grande Hotel

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