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Peermont D'oreale Grande at Emperors Palace
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Reviews (1,050)
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577 - 582 of 1,050 reviews
Reviewed 16 June 2014

Perfect for an overnight stay in jo'burgh. Fun casino (though be aware of locals looking of tourists who don't know what they're doing and want to teach in exchange for drinks / chips). We were upgraded to the 5th floor which gives access to a lounge with free alcohol and food which meant we didn't need dinner, would recommend paying for this.
One tip would be to ensure you're aware of the transfers situation on arrival at the airport - we were.

  • Stayed: June 2014, travelled as a couple
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1  Thank claire s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 21 June 2014

Dear Guest

We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards

We are looking forward to welcoming you back soon!

Kind Regards

Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1732

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014 via mobile

Stayed for one night to celebrate my birthday and what a treat it was!
The room is of 5 star quality and staff are friendly yet professional.
I highly recommend supper at the hotel as the restaurant manager is fantastic and the food just as good! Breakfast was to die for with so much variety, be sure to put extra time as side to fully enjoy the breakfast buffet
;)

  • Stayed: May 2014
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    • Cleanliness
Thank Sarah123458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 21 June 2014

Dear Guest

Thank you very much for supporting Emperors Palace.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests

We look forward to welcoming you back in the near future

Kind Regards
Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
0119281732

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

Ok, lets get the good things out of the way.

The location is ok, its a relatively short shuttle from the airport (albeit at the end of the shuttle run). There is a nice looking park/garden area out the back. The food is quite good for dinner at the main restaurant and the buffet breakfast is actually very good. I am afraid that is where it stopped for us.

We stayed one night on two separate occasions. The first time we had checked in post a more than week long hike in Malawi. There was one thing we needed to get - internet. We get to the room (wifi included!) and.....no bars. No bars anywhere in the room. Oh, and with the energy saving lightbulbs (oh isn't it great to care for the planet), we can't see much of anything in the room; very dark.

We call the front desk who put us on to the IT people. They come, about 30 minutes later to confirm that indeed, there are no bars in the room. Thanks for that. The mess around for about 20 minutes in the room to no avail. I tell them its likely time to reset the router or something but nope, they will get back to us. Basically, an hour and change later, we end up ordering room service. We called the front desk who dutifully told us IT was either 1) coming or 2) working on it EIGHT times. Did I mention, EIGHT times with no result or contact?

Basically we get no internet that evening and finally, exhausted, go to bed with no resolution. Fortunately, the next morning, someone must have done something and we managed to get about 30 minutes of connection time before having to leave for the airport and onto Botswana where we wouldn't be seeing access for another week. Buffet breakfast was good though.

A week later, we (unfortunately) had to route through Jberg and were booked by our agent in this place again. Surely we couldn't run into the same problem again. Yuppers. You know its bad when the cleaning staff mention that one part of the hotel doesn't get great reception (the part we were in previously) and the part we were in on this routing was....no bars again! I ran into people in the elevator who were also not getting anything. Its like a plague...of non service.

This time I was furious and went to the front desk demanding someone do something. After a lot of nothing happening and me returning to the room to wait for help and then returning to the front desk only to have the IT person go to the room while I was at the front desk (!), we get offered an upgrade to a suite that might have better access. It does, there are bars. Its like heaven...well, other than that the non smoking suite has a window open venting the smell of cigarette smoke from the previous guest.

If I had wrote this review at my most po'd, this place would have got a zero if possible. As such, even with dark rooms and horrible internet, the food and buffet breakfast make it tolerable at a push but I would not recommend it nor would I stay again.

  • Stayed: May 2014, travelled as a couple
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2  Thank Eud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 9 June 2014

Dear Guest

Thank you for your review received, we are disappointed to learn of your negative experience with us. If you could please make contact with us on, ascully@emperorspalace.com or +27 011 928 1732 to discuss further.

We are looking forward to hearing from you soonest

Kind Regards
Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
+27 11 928 1732

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

You would never say you are in the middle of Johannesburg, the facility , food and everything is awesome you feel like a queen when you are there and the Octavia's spa is to die for. I was really stressed out and relaxed the moment I entered the doors and was treated like a queen does not matter who you are they make you feel special what an awesome experience.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Ella P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 9 June 2014

Dear Guest

Thank you for your kind comments received, we are truly delighted that you enjoyed your stay with us!

We are looking forward to seeing you again soon!

Kind Regards

Anna-Lize Scully
Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1732

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2014

stayed one night and due to a delayed flight we stayed another night .the check in girls and shuttle driver were very helpful and our room was very nice with a view over the gardens and no noise considering how close to the airport ,we would stayb again if we were traveling through .

Room Tip: get a room overlooking the garden pool area
  • Stayed: April 2014, travelled with friends
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Thank rossturnbull7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 9 June 2014

Dear Guest

Thank you for your kind words received, these will be passed onto the specific departments so that we can use the opportunity to praise the employees and create a positive awareness of caring guests.

Kind Regards

Anna-Lize Scully

Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1732

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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