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“very big place” 4 of 5 bubbles
Review of Misty Hills Country Hotel

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Misty Hills Country Hotel
Ranked #4 of 6 Hotels in Muldersdrift
Certificate of Excellence
Sandton, South Africa
Level Contributor
227 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“very big place”
4 of 5 bubbles Reviewed 25 December 2013

It is a very large place and seems good for conferences of large functions. The rooms have a nice size. Just to find your way around is a little tricky. Pool is good and the gardens are lush. Free Internet is always welcome.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Susanne412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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437 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
1 review
5 of 5 bubbles Reviewed 23 November 2013 via mobile

What a great relaxing year end function we had at spa in the country. We had the most amazing massage and pedicures. The food was great and the staff pampered us. Thanks Rene and team you guys are great!

Stayed November 2013, travelled on business
Helpful?
Thank Natasha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melksham, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 17 November 2013

Spent just one night here on our way to Pilanesburg. Got to our room by golf buggy which was fun! The rooms are basic and the tv didn't work but the furniture and bedding etc was so African, just what we wanted for our first night in SA. The bathroom was basic but worked fine. The rooms are set in gardens with statues of various animals and it was nice just to walk round and explore. The buffet breakfast was standard fare but adequate. The bar was nice, we enjoyed watching the rugby match on the big screen with the SA supporters! Had our dinner at the Carnivore which was an experience not to be missed, we tried it all except zebra! The crocodile was disgusting but it had to be tried! The hotel is in the middle of nowhere really so I would recommend for one night but no more.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ScrummyMummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RecreationAfrica, General Manager at Misty Hills Country Hotel, responded to this review, 20 November 2013
I thank you for your valued comments regarding your stay at Misty Hills Country Hotel Conference Centre & Spa.
The comments we receive from our valued guests, be it complimentary or otherwise, is of utmost importance to us in order to improve on any shortcomings we may have, as of course we endeavour to exceed our guests expectations every time we receive them at our hotel. Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 10 November 2013

I attended a function at Misty Hills in November. I have been there before but this time around it was truly disappointing. They didn’t cater for enough people. The snacks during the conference were of such poor quality and you were lucky if you were able to get a snack. They only put out to small platters for 150 people. It was a shame.

Also I would not recommend staying over if you can’t walk up and down steep hills. This is not a hotel but more of a lodge with villages build around the conference venue and the restaurants. Some of the villages are fairly far from the entertainment hub. It depends on what style and level of comfort you like during your stay. The rooms are far from most areas, it smells of dust from the thatched roof that doesn’t get cleaned. There were a few spiders in my room. The shower had plenty of mould build up. One of my co-workers even found a snake in his room.

Furthermore for dinner, they didn’t cater for enough people. Half of the guests had to wait so that they could go and braai some more meat. It was shocking. The meat that was presented was also over cooked and uneatable.
Based on my experience I would honestly not recommend it to anybody.

  • Stayed November 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank TravelingDutches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RecreationAfrica, General Manager at Misty Hills Country Hotel, responded to this review, 13 November 2013
We value the contribution that TripAdvisor makes to the hospitality industry. Irrespective of whether the comments posted are good or bad. Fortunately in our instance these are more often very positive rather than negative and this is a good indicator as to why we have so much repeat business, and have enjoyed this over the past two decades.

With regards to this particular posting, it is of course frustrating that we don’t know the actual name of the individual or the conference group. We believe we have however identified what conference the contributor may be referring to and have had discussions with the organisers. To the best of their knowledge their delegates enjoyed their stay immensely at Misty Hills as they have often in the past.


TravelingDutchess, you posted this very distressing comment and obviously experienced a less than happy time with us and to this end we apologise most profusely. Our General Manager has asked that if you can contact him personally he would be happy to offer his personal apology and obtain more information so that a proper investigation can be undertaken to improve our service and quality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johanessburg, Gauteng
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 12 October 2013

The first I need to mention about this establishment is that it is more Lodge/Chalet style than a Hotel. However the landscaping is beautiful. The staff is friendly and accommodating but unfortunately not all of the facilities are up to the standard they claim they are. For instance, we were made to wait for 3 hours before we could check into our rooms. We arrived at 14:00. The phones in half of the rooms do not work at all! I don't think they have upgraded the phones since the 90's.

Which when translated means, if you set up a wake up call during check in and you are in one of the rooms without a properly functioning telephone, you will not get your wake up call. Oddly enough, they will not even send someone to knock on your door to wake you up.

If you are a person who isn't big on the facilities but want the experience of staying at the Botanical Gardens then this is definitely the place for you. They are fair when it comes to negotiating terms when they have made mistakes and are humble and apologetic when you voice your concerns.

Room Tip: The best thing would be for you to go through a reputable agency when you book your accommodation at...
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  • Stayed October 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank tjackie_h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RecreationAfrica, Manager at Misty Hills Country Hotel, responded to this review, 29 October 2013
We always welcome constructive feed-back from a guest and I can assure you that this is always taken seriously. In this particular instance we are delighted that the truly magnificent gardens at Misty Hills gave this guest so much pleasure. The various compliments with regards to our staffing were also refreshing.

We were however disturbed at what was perceived as bad service with regard to the long wait to check-in. This is unacceptable, and is being investigated for the cause, we will establish the reason for the inconvenience to you.

Our telephone system is usually considered as good and we don’t know of any “out of order phones” however this too is being investigated by our Rooms Division so we were pleased for this feed-back as well.

We look forward to one day welcoming you back to Misty Hills”
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germiston, South Africa
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 October 2013

We recently stayed at Misty Hill for a weekend. I have been there several times for a one night stay and last weekend I stayed for two days. The highlight is always the breakfast, the food is very good and there is a variety. Staff is very friendly and help full. If anyone is visiting Misty Hills they need more than 2 days to see the whole place it has really surroundings.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thandisizwe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 10 September 2013

Im so dissapointed in the service of Misty hills. I logged a query on the internet for lodging there, and I received no feedback. Then I tried to phone them several times to speak to the person that is the organising person for the specific conference I have to attend. This persons line is just on voicemail the whole time. No one else there is able to assisit me in any way.
The conference is this week, starting from tomorrow, and I still dont have any accomodation there. How is that for service. When you look on the web, you are very impressed with the pictures, the packages on offer etc, but when it comes down to business, it seems that they loose all interest.

Highly dissapointing.

Regards
Antoinette Kriel

  • Stayed September 2013, travelled on business
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank antoinette k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RecreationAfrica, General Manager at Misty Hills Country Hotel, responded to this review, 18 September 2013
We were most distressed to take note of your recent comments posted on Tripadvisor, a medium that we respect immensely. We also hastily offer an apology for this late response.

We have thoroughly investigated your complaint and regret to advise that we were certainly at fault with what appears to have been a serious break down in internal communications. The necessary disciplinary action has already been taken.

We thank you sincerely for alerting us to this and in so doing would like to extend an invitation to you to enjoy a complimentary experience at our Spa in the Country and lunch with our General Manager at a time convenient to yourself.

Please contact our General Manager at gmmisty@rali.co.za arrange a time for your visit to us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Misty Hills Country Hotel

Property: Misty Hills Country Hotel
Address: 69 Drift Boulevard, Muldersdrift 1739, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Muldersdrift
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 6 Hotels in Muldersdrift
Price Range (Based on Average Rates): £
Hotel Class:4 star — Misty Hills Country Hotel 4*
Number of rooms: 195
Official Description (provided by the hotel):
The attractive Misty Hills Country Hotel Johannesburg is a charming, stone-built hotel complex. Set in lush, landscaped gardens and surrounded by natural forest and grassland in the heart of the Kromdraai Valley , this Johannesburg Hotel promises an unforgettable South Africa Holiday. Offering unparalleled Johannesburg accommodation, exotic dining, and fabulous leisure facilities, this South Africa Hotel is a favourite with many business and leisure travellers. Just 25 kilometres away from Johannesburg , the Misty Hills Country Hotel Johannesburg is ideally positioned with easy access to Johannesburg International Airport and is guaranteed to delight the most discerning guest seeking comfort and tranquillity. ... more   less 
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Also Known As:
Misty Hills Country Muldersdrift

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