The property is amazing, however from an operational level Kloofzicht deserves a 3* rating at the most.. this is most definitely not 5*. I received a free night due to the appalling service I received on my first stay - zero service and a hole in my bed sheet. This time round I was even more disappointed - I sent a mail to the Ops Manager who I am still waiting on a response - this is a shortened version of my mail to Udo Weimann:
How can this possibly be rated a 5* establishment, when:-
A- You don't offer room service
B- My access card did not work when initially entering the room and had to wait for the porter to run back to reception to get another activated card
C- A light in the bathroom was not working
D- The bar had no biltong or dry wors (seriously!!! after being told by reception I could order from the bar)
E- The bar had no cranberry
E- There was no two pin plug available in the entire resort for me to charge my phone.
F- The bar fridge in the room was empty
I think they must have paid some person to get the 5* rating, because this is definitely not a 5* establishment. Once cannot simply rely on the beauty of the property when from an operational level it is such a disappointment.
- Official Description (provided by the hotel):
- Nestled at the foothills of the Zwartkops Mountains in the Cradle of Humankind, Kloofzicht Lodge is the essence of tranquility and ultimate luxury, a comfortable 40 minute drive from both Johannesburg and Pretoria. Guests entering the luxurious Kloofzicht Lodge are greeted with the stunning vista of endless stretches of water as the infinity pool spills over into the Kloofzicht dam, finally settling into the Zwartkops mountains in the distance. Kloofzicht comprises 18 deluxe superior suites, 10 superior suites, 20 executive suites and 12 family / executive twin suites, overlooking either the six exquisite fly fishing dams or the unspoilt Zwartkops gorge and mountain. Five star conference and wedding facilities satisfy the needs of even the most discerning guests. The small but magnificent nature reserve upon which Kloofzicht is built, is home to kudu, impala, blue wildebeest, eland, red hartebeest, springbuck, gemsbok, zebra as well as a fascinating array of bird life. ... more less
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- Also Known As:
- Kloofzicht Hotel Muldersdrift